HOSA HOME HEALTH AIDE EXAM QUESTIONS A
ANSWERS
HHA cTasks c- cCORRECT cANS✔✔Housekeeping
Family cContact
Independence
Communication
Transportation
Safety
Flexibility c
Working cEnvironment c
Clients cHome
Clients ccomfort
What cis ca cHHA ca cpart cof? c- cCORRECT cANS✔✔A cteam cof chealth cprofessionals cthat cinclude c
cworkers, ctherapists, cand cspecialists.
Who cis cimportant cto cthe ccare cteam? c- cCORRECT cANS✔✔The cclient cand cthe cclients cfamily
Care cteam c- cCORRECT cANS✔✔healthcare cprofessionals cwith cdifferent ckinds cof ceducation can
HHA c- cCORRECT cANS✔✔performs cassigned ctasks, cprovides croutine cpersonal ccare, chelps cpe
cthe cteam.
Case cManager cor cSupervisor c- cCORRECT cANS✔✔Usually can cRN, ccreates cthe ccare cplan, cmo
Registered cNurse c(RN) c- cCORRECT cANS✔✔Coordinates, cmanages, cand cprovides cskilled cnurs
cHHAs
Doctor c(MD cor cDO) c- cCORRECT cANS✔✔diagnose cdisease cor cdisability cand cprescribe ctreatm
cneeds chome chealth ccare
,Golden cRule c- cCORRECT cANS✔✔activities cnot clisted con cthe ccare cplan cshould cnot cbe cperform
Chain cof cCommand c- cCORRECT cANS✔✔describes cthe cline cof cauthority cand chelps cto cmake c
chealth ccare
liability c- cCORRECT cANS✔✔someone ccan cbe cheld cresponsible cfor charming csomeone celse
scope cof cpractice c- cCORRECT cANS✔✔the ctasks cthat chealthcare cproviders care callowed cto cdo
ccorrectly
policy c- cCORRECT cANS✔✔a ccourse cof caction cthat cshould cbe ctaken cevery ctime ca ccertain csitu
procedure c- cCORRECT cANS✔✔a cparticular ccourse cof caction cintended cto cachieve ca cresult
Common cPolicies c- cCORRECT cANS✔✔-all cclient cinformation cis cconfidential
-the cclients ccare cplan cmust calways cbe cfollowed
-HHAs cmust creport cto cthe csupervisor
-personal cproblems cshould cnot cbe cdiscussed
-HHAs cmust cbe cpunctual cand cdependable
-Deadlines cmust cbe cnet
-HHAs cmust cnot cgive cor creceive cgifts
Professionalism c- cCORRECT cANS✔✔having cto cdo cwith cwork cor cjob
personal c- cCORRECT cANS✔✔life coutside ca cjob
HHA cprofessionalism c- cCORRECT cANS✔✔following cthe ccare cplan, cmaking cimportant cobserva
Professionalism cwith cClients c- cCORRECT cANS✔✔-keeping ca cpositive cattitude
-arriving con ctime, cdoing ctasks cefficiently, cand cleaving con ctime c
-finishing can cassignment c
-doing conly cthe ctasks cassigned c
-keeping cclients cinformation cconfidential
-being cpolite cand ccheerful
-not cdiscussing cpersonal cproblems c
-not cmaking cpersonal cphone ccalls cor csending ctexts cwhile cworking
-not cusing cprofanity
-listening cto cthe cclient
-never caccepting cgifts c
-calling cthe cclient cby ca cproper cname
-always cexplaining ccare
-following cpractices
Qualities cof cHHAs c- cCORRECT cANS✔✔compassionate, cempathetic, csympathetic, chonest, ctact
cpatient, crespectful, cunprejudiced, cand ctolérant
Ethics c- cCORRECT cANS✔✔knowledge cof cright cand cwrong
laws c- cCORRECT cANS✔✔rules cset cby cthe cgovernment cto chelp cpeople clive cpeacefully ctogethe
Legal cand cEthical cBehavior c- cCORRECT cANS✔✔-be chonest
-protect cclients' cprivacy cand cconfidentiality c
-report cabuse cor csuspected cabuse
-follow cthe ccare cplan cand cassignments
-do cnot cperform cany cunassigned ctasks
, -To che cinformed cof cthe cprocedures cso cthey ccan clodge ccomplaints
-to cvoice ctheir cgrievances
-to cbe cadvised cof cthe cstates chome ccare chotline
-to cbe cnotified cin cadvance cabout cvisits
-to cbe cadvised cof cchanges cin ccare
-to cparticipate cin cplanning ccare
-to cbe cinformed cin cwriting cof crights cunder cstate claw
-to cbe cnotified cof cthe cexpected coutcomes cof ccare
-to cbe cinformed cin cwriting cof cpolicies cand cprocedures cimplementing cadvance cdirectives
-to chave chealthcare cproviders ccomply cwith cadvance cdirectives
-to creceive ccare cwithout cdiscrimination cbased con cadvance cdirectives
-to crefuse cservices
-to cconfidentiality cof cthe cmedical crecord
-to cexpect cthe chome ccare cprovider cto crelease cinformation conly crequired cby claw
-informed cof cthe cpayment cextend
-charges cthat cwill cnot cbe ccovered cby cmedicare
-to cbe cinformed cof cthe ccharges cthat cclients cwill cbe cliable
-to creceive cthis cinformation corally cand cin cwriting
-to chave caccess cto call cbills cfor cthe cservices cprovided
-to creceive cthe chighest cquality c
-to cbe ctold cwhat cto cdo cin cthe ccase cof can cemergency
The chome chealth cprovider cshall cassure cthat c- cCORRECT cANS✔✔-all cmedically-related chome
caccordance cwith cphysicians corders
-all cmedically-related cpersonal ccare cis cprovided cby cappropriately ctrained chome chealth caide.
Clients chave ca cresponsibility cto c- cCORRECT cANS✔✔-notify cthe cprovider cof cchanges cin ctheir c
-to cfollow cthe cplan cif ccare
-notify cthe cprovider cif cthe cvisit cschedule cneeds cto cbe cchanged c
-to cinform cproviders cof cchanges cto cadvance cdirectives c
-to cadvise cthe cprovider cof cany cproblems cor csatisfaction c
-to ccarry cout cmutually-agreed-upon cresponsibilities
To csatisfy cthe cmedicare ccertification crequirements, cCMS crequires cthat cagencies c- cCORRECT c
cbill cof crights cto ceach cclient
2. cexplain cthe cbill cof crights cto ceach cclient
Protecting cclients crights c- cCORRECT cANS✔✔-never cabuse ca cclient; cphysically, cpsychologically
-watch cfor cand creport cto cyour csupervisor cany csigns cof cabuse cor cneglect
-involve cclients cin cplanning
-allow cthem cto cmake cas cmany cchoices cas cpossible
-always cexplain ca cprocedure
-provide cfor cprivacy cbefore cgiving ccare
-respect cclients crefusal cof ccare
-tell csupervisor cif cclients chas cquestions cabout cgoals cof ccare
-be ctruthful cwhen cdocumenting ccare
-do cnot ctalk cor cgossip cabout ca cclient
-knock cbefore centering ca cclients croom
-do cnot clook cthrough ca cclients cbelongings
-do cnot caccept cgifts cor cmoney
Physical cAbuse c- cCORRECT cANS✔✔unexplained cinjuries cincluding cburns, cbruises, cand cbone
Psychological cabuse c- cCORRECT cANS✔✔complains cof canxiety, csigns cof cstress, cwithdrawal cfr
cmembers, cfriends, cor cauthority cfigures
ANSWERS
HHA cTasks c- cCORRECT cANS✔✔Housekeeping
Family cContact
Independence
Communication
Transportation
Safety
Flexibility c
Working cEnvironment c
Clients cHome
Clients ccomfort
What cis ca cHHA ca cpart cof? c- cCORRECT cANS✔✔A cteam cof chealth cprofessionals cthat cinclude c
cworkers, ctherapists, cand cspecialists.
Who cis cimportant cto cthe ccare cteam? c- cCORRECT cANS✔✔The cclient cand cthe cclients cfamily
Care cteam c- cCORRECT cANS✔✔healthcare cprofessionals cwith cdifferent ckinds cof ceducation can
HHA c- cCORRECT cANS✔✔performs cassigned ctasks, cprovides croutine cpersonal ccare, chelps cpe
cthe cteam.
Case cManager cor cSupervisor c- cCORRECT cANS✔✔Usually can cRN, ccreates cthe ccare cplan, cmo
Registered cNurse c(RN) c- cCORRECT cANS✔✔Coordinates, cmanages, cand cprovides cskilled cnurs
cHHAs
Doctor c(MD cor cDO) c- cCORRECT cANS✔✔diagnose cdisease cor cdisability cand cprescribe ctreatm
cneeds chome chealth ccare
,Golden cRule c- cCORRECT cANS✔✔activities cnot clisted con cthe ccare cplan cshould cnot cbe cperform
Chain cof cCommand c- cCORRECT cANS✔✔describes cthe cline cof cauthority cand chelps cto cmake c
chealth ccare
liability c- cCORRECT cANS✔✔someone ccan cbe cheld cresponsible cfor charming csomeone celse
scope cof cpractice c- cCORRECT cANS✔✔the ctasks cthat chealthcare cproviders care callowed cto cdo
ccorrectly
policy c- cCORRECT cANS✔✔a ccourse cof caction cthat cshould cbe ctaken cevery ctime ca ccertain csitu
procedure c- cCORRECT cANS✔✔a cparticular ccourse cof caction cintended cto cachieve ca cresult
Common cPolicies c- cCORRECT cANS✔✔-all cclient cinformation cis cconfidential
-the cclients ccare cplan cmust calways cbe cfollowed
-HHAs cmust creport cto cthe csupervisor
-personal cproblems cshould cnot cbe cdiscussed
-HHAs cmust cbe cpunctual cand cdependable
-Deadlines cmust cbe cnet
-HHAs cmust cnot cgive cor creceive cgifts
Professionalism c- cCORRECT cANS✔✔having cto cdo cwith cwork cor cjob
personal c- cCORRECT cANS✔✔life coutside ca cjob
HHA cprofessionalism c- cCORRECT cANS✔✔following cthe ccare cplan, cmaking cimportant cobserva
Professionalism cwith cClients c- cCORRECT cANS✔✔-keeping ca cpositive cattitude
-arriving con ctime, cdoing ctasks cefficiently, cand cleaving con ctime c
-finishing can cassignment c
-doing conly cthe ctasks cassigned c
-keeping cclients cinformation cconfidential
-being cpolite cand ccheerful
-not cdiscussing cpersonal cproblems c
-not cmaking cpersonal cphone ccalls cor csending ctexts cwhile cworking
-not cusing cprofanity
-listening cto cthe cclient
-never caccepting cgifts c
-calling cthe cclient cby ca cproper cname
-always cexplaining ccare
-following cpractices
Qualities cof cHHAs c- cCORRECT cANS✔✔compassionate, cempathetic, csympathetic, chonest, ctact
cpatient, crespectful, cunprejudiced, cand ctolérant
Ethics c- cCORRECT cANS✔✔knowledge cof cright cand cwrong
laws c- cCORRECT cANS✔✔rules cset cby cthe cgovernment cto chelp cpeople clive cpeacefully ctogethe
Legal cand cEthical cBehavior c- cCORRECT cANS✔✔-be chonest
-protect cclients' cprivacy cand cconfidentiality c
-report cabuse cor csuspected cabuse
-follow cthe ccare cplan cand cassignments
-do cnot cperform cany cunassigned ctasks
, -To che cinformed cof cthe cprocedures cso cthey ccan clodge ccomplaints
-to cvoice ctheir cgrievances
-to cbe cadvised cof cthe cstates chome ccare chotline
-to cbe cnotified cin cadvance cabout cvisits
-to cbe cadvised cof cchanges cin ccare
-to cparticipate cin cplanning ccare
-to cbe cinformed cin cwriting cof crights cunder cstate claw
-to cbe cnotified cof cthe cexpected coutcomes cof ccare
-to cbe cinformed cin cwriting cof cpolicies cand cprocedures cimplementing cadvance cdirectives
-to chave chealthcare cproviders ccomply cwith cadvance cdirectives
-to creceive ccare cwithout cdiscrimination cbased con cadvance cdirectives
-to crefuse cservices
-to cconfidentiality cof cthe cmedical crecord
-to cexpect cthe chome ccare cprovider cto crelease cinformation conly crequired cby claw
-informed cof cthe cpayment cextend
-charges cthat cwill cnot cbe ccovered cby cmedicare
-to cbe cinformed cof cthe ccharges cthat cclients cwill cbe cliable
-to creceive cthis cinformation corally cand cin cwriting
-to chave caccess cto call cbills cfor cthe cservices cprovided
-to creceive cthe chighest cquality c
-to cbe ctold cwhat cto cdo cin cthe ccase cof can cemergency
The chome chealth cprovider cshall cassure cthat c- cCORRECT cANS✔✔-all cmedically-related chome
caccordance cwith cphysicians corders
-all cmedically-related cpersonal ccare cis cprovided cby cappropriately ctrained chome chealth caide.
Clients chave ca cresponsibility cto c- cCORRECT cANS✔✔-notify cthe cprovider cof cchanges cin ctheir c
-to cfollow cthe cplan cif ccare
-notify cthe cprovider cif cthe cvisit cschedule cneeds cto cbe cchanged c
-to cinform cproviders cof cchanges cto cadvance cdirectives c
-to cadvise cthe cprovider cof cany cproblems cor csatisfaction c
-to ccarry cout cmutually-agreed-upon cresponsibilities
To csatisfy cthe cmedicare ccertification crequirements, cCMS crequires cthat cagencies c- cCORRECT c
cbill cof crights cto ceach cclient
2. cexplain cthe cbill cof crights cto ceach cclient
Protecting cclients crights c- cCORRECT cANS✔✔-never cabuse ca cclient; cphysically, cpsychologically
-watch cfor cand creport cto cyour csupervisor cany csigns cof cabuse cor cneglect
-involve cclients cin cplanning
-allow cthem cto cmake cas cmany cchoices cas cpossible
-always cexplain ca cprocedure
-provide cfor cprivacy cbefore cgiving ccare
-respect cclients crefusal cof ccare
-tell csupervisor cif cclients chas cquestions cabout cgoals cof ccare
-be ctruthful cwhen cdocumenting ccare
-do cnot ctalk cor cgossip cabout ca cclient
-knock cbefore centering ca cclients croom
-do cnot clook cthrough ca cclients cbelongings
-do cnot caccept cgifts cor cmoney
Physical cAbuse c- cCORRECT cANS✔✔unexplained cinjuries cincluding cburns, cbruises, cand cbone
Psychological cabuse c- cCORRECT cANS✔✔complains cof canxiety, csigns cof cstress, cwithdrawal cfr
cmembers, cfriends, cor cauthority cfigures
