FBLA Business Management Questions and Correct Answers
1. business communication ANSWER process of sharing info btwn ppl within the workplace and outside
company
2. communication skills help leaders ANSWER ANSWER -define goals clearly
-foster open rapport
-increases productivity and eflciency
3. examples of communication skills ANSWER active listening, constructive feedback, nonverbal,
written, oral, voice modulation, negotiation, storytelling
4. 3 c's of good communication ANSWER courteous, concise, correct
5. effective verbal communication needs ANSWER tactful forming of phrases and tone, concise,
informative, clear, relevant
6. effective nonverbal communication needs ANSWER eye contact, body language, tone of
voice, posture, facial expressions
7. effective technological communication needs ANSWER accuracy, clearness, conciseness,
coherency, appropriateness
8. effective listening skills needs ANSWER -eye contact
-no interruption
-don't plan what to say next
-don't judge or jump to conclusions
-ask questions
-paraphrase and summarize what they told u
9. 5 types of communication barriers ANSWER physical (too far to hear; mitigated by technology),
physiolog- ical (impaired hearing), language (speak dif lang; gen z using slang to talk to a boomer), attitudinal (lack
of motivation, personality conflicts)
10. how to overcome comm barriers ANSWER -use clear lang and neutral tone
-comm w/ need of receiver in mind
-keep message consistent
-follow up communication
-ask for feedback/make sure message conveyed successfully
11. purpose of internal and external analytical reports ANSWER examine problem and
recommend an action
12. structure of internal analytical report ANSWER 1. title page
2. table of contents
, FBLA Business Management Questions and Correct Answers
3. intro
, FBLA Business Management Questions and Correct Answers
4. methodology
5. body section
6. conclusions
7. recommendations
8. bibliography
13. internal analysis is about the whereas external is about
ANSWER organization; business environment
14. SWOT analysis ANSWER strengths, weaknesses, opportunities, threats
15. PESTLE analysis ANSWER external political, economic, social, technological, legal and environmental
factors attect- ing a business
16. challenges of international business ANSWER -lang barrier
-cultural ditterences
-managing global teams (lang, culture, time zones, tech access)
-currency exchange and inflation
-foreign politics and relations
17. common workplace conflicts and solutions ANSWER -reports of discrimination and sexual
harassment (hear reporter w/ open mind. investigate their story and take it seriously. look into professional
discrimination training)
-employee accused of harassment or discrimination (take action immediately. record all relevant facts. make it clear any
act of retaliation is not tolerated. bring in harassment awareness training)
-poor comm leads to mistake (address situation openly w/out blame. lead by example. corporate leadership training)
-clashing personalities (find source of tension/ditterence. pay them for executive coaching!)
-tension btwn departments (reward collaboration, communicate transparently, encourage company networking, estb
central goals for everyone)
18. silo effect ANSWER workers complete their tasks in their functional silos without regard to the
consequences for the other components of the process (poor communication)
19. % of US employees have experienced or witnessed workplace discrimina-
tion ANSWER 61
20. c suite ANSWER high ranking oflcers w/ "chief" in their titles
1. business communication ANSWER process of sharing info btwn ppl within the workplace and outside
company
2. communication skills help leaders ANSWER ANSWER -define goals clearly
-foster open rapport
-increases productivity and eflciency
3. examples of communication skills ANSWER active listening, constructive feedback, nonverbal,
written, oral, voice modulation, negotiation, storytelling
4. 3 c's of good communication ANSWER courteous, concise, correct
5. effective verbal communication needs ANSWER tactful forming of phrases and tone, concise,
informative, clear, relevant
6. effective nonverbal communication needs ANSWER eye contact, body language, tone of
voice, posture, facial expressions
7. effective technological communication needs ANSWER accuracy, clearness, conciseness,
coherency, appropriateness
8. effective listening skills needs ANSWER -eye contact
-no interruption
-don't plan what to say next
-don't judge or jump to conclusions
-ask questions
-paraphrase and summarize what they told u
9. 5 types of communication barriers ANSWER physical (too far to hear; mitigated by technology),
physiolog- ical (impaired hearing), language (speak dif lang; gen z using slang to talk to a boomer), attitudinal (lack
of motivation, personality conflicts)
10. how to overcome comm barriers ANSWER -use clear lang and neutral tone
-comm w/ need of receiver in mind
-keep message consistent
-follow up communication
-ask for feedback/make sure message conveyed successfully
11. purpose of internal and external analytical reports ANSWER examine problem and
recommend an action
12. structure of internal analytical report ANSWER 1. title page
2. table of contents
, FBLA Business Management Questions and Correct Answers
3. intro
, FBLA Business Management Questions and Correct Answers
4. methodology
5. body section
6. conclusions
7. recommendations
8. bibliography
13. internal analysis is about the whereas external is about
ANSWER organization; business environment
14. SWOT analysis ANSWER strengths, weaknesses, opportunities, threats
15. PESTLE analysis ANSWER external political, economic, social, technological, legal and environmental
factors attect- ing a business
16. challenges of international business ANSWER -lang barrier
-cultural ditterences
-managing global teams (lang, culture, time zones, tech access)
-currency exchange and inflation
-foreign politics and relations
17. common workplace conflicts and solutions ANSWER -reports of discrimination and sexual
harassment (hear reporter w/ open mind. investigate their story and take it seriously. look into professional
discrimination training)
-employee accused of harassment or discrimination (take action immediately. record all relevant facts. make it clear any
act of retaliation is not tolerated. bring in harassment awareness training)
-poor comm leads to mistake (address situation openly w/out blame. lead by example. corporate leadership training)
-clashing personalities (find source of tension/ditterence. pay them for executive coaching!)
-tension btwn departments (reward collaboration, communicate transparently, encourage company networking, estb
central goals for everyone)
18. silo effect ANSWER workers complete their tasks in their functional silos without regard to the
consequences for the other components of the process (poor communication)
19. % of US employees have experienced or witnessed workplace discrimina-
tion ANSWER 61
20. c suite ANSWER high ranking oflcers w/ "chief" in their titles
