BUS 210 COMPREHENSIVE EXAM QUESTIONS AND
ANSWERS GRADED A+
✔✔d. Selective retention - ✔✔All employees at your organization are required to
participate in a certain training module each year. You have participated in this
workshop several times, and the presentation has not changed much from year to year.
As a result, you tune out the speaker several times during the presentation. Which of
the following does your behavior represent?
Select one:
a. Selective attention
b. Selective exposure
c. Selective response
d. Selective retention
✔✔d. Symmetry - ✔✔One man argues that taxes should be raised on everyone. His
friend argues that taxes should be lowered for everyone. Which Gestalt principle is
exemplified by these arguments?
Select one:
a. Continuity
b. Locality
c. Proximity
d. Symmetry
✔✔b. Culture - ✔✔You are designing a sign in an office building for instructions on how
to respond to a fire emergency. To make this sign as effective as possible, you consider
the conditions where the sign might be useful, and you include bullet points, short
sentences, and simple diagrams. Which of the following elements of perception are you
considering as you create your design?
Select one:
a. Attitudes
b. Culture
c. Psychological
d. Selection
✔✔a. Have you considered quitting the team? - ✔✔You are planning a speech to the
varsity baseball team at your local high school. Which of the following would you choose
as an effective attention getter?
Select one:
a. Have you considered quitting the team?
b. Did you know that if you begin to save now, you could retire earlier?
c. If I had the recipe for earning an athletic scholarship, how much would you pay for it?
d. Got a few minutes to spare? I can show you how you can turn those minutes into
hours of happiness and satisfaction.
,✔✔a. Maintain eye contact with the speaker. - ✔✔In her new job as an executive
assistant, Diane has discovered that she needs to be a very active listener to assist her
boss efficiently. Which of the following statements of advice would you give her?
Select one:
a. Maintain eye contact with the speaker.
b. Compare the speaker's technique to your own.
c. Focus your attention on an internal monologue.
d. Judge the credibility of the speaker based on the quality of the presentation.
✔✔d. "I'm concerned that this decision will put our department at a disadvantage. -
✔✔Which of the following statements demonstrates how to respond to a problem you
have with your manager in a way that does not escalate the conflict?
Select one:
a. "You are firing our most productive workers."
b. "We can't afford to lose so many employees at this time."
c. "You should not be terminating so many people from my department."
d. "I'm concerned that this decision will put our department at a disadvantage."
✔✔d. Both forms have verbal and nonverbal categories - ✔✔Which of the following
statements describes the ways in which written and oral communication are similar?
Select one:
a. Both forms are asynchronous
b. Neither forms are impacted by interference
c. Both forms include only verbal dimensions
d. Both forms have verbal and nonverbal categories
✔✔a. Read all types of business documents. - ✔✔Reading can enable you to become a
good writer. In order to be an effective business writer, you should do which of the
following?
Select one:
a. Read all types of business documents.
b. Read all types of documents, books, or texts.
c. Read only business newspapers and magazines.
d. Read documents that are only within your chosen field.
✔✔a. Bypassing - ✔✔You receive an email from your supervisor asking you to ship all
available packages that have more than 30 umbrellas to a specific retailer. You identify
five boxes that contain 35 umbrellas and promptly ship them. Three days later, your
supervisor calls you to complain that an insufficient number of boxes have been
shipped, and that there are actually 15 boxes that contain 30 umbrellas or more. There
appears to be a misunderstanding of the intended meaning, which can be due to
differences in context of culture. Which of the following explains this misunderstanding?
Select one:
a. Bypassing
b. Clarification
c. Expectations
,d. Reflection
✔✔Bypassing - ✔✔miscommunication that occurs when two individuals think that they
understand each other but actually they miss each other's meaning
✔✔c. You should proofread for proper grammar, spelling, and punctuation, and ensure
that it is easy to read. - ✔✔You wrote a lengthy document to your employees that
outlined a change in vacation days, sick time, and personal days off. It took you a great
deal of time to compile the information in this document, and you would like to distribute
it immediately. What should you do to ensure that your document is ready to be
distributed?
Select one:
a. As long as the format used is attractive to the eye, you are ready to send your work.
b. As long as you took the time to use correct grammar, spelling, and punctuation, it is
ready to go.
c. You should proofread for proper grammar, spelling, and punctuation, and ensure that
it is easy to read.
d. You should reformat it to ensure that each of the three changes are highlighted and in
alphabetical order.
✔✔c. Yes, because plain language written professionally is acceptable for business
communication. - ✔✔Sunny was very excited when she bought a new video game.
However, when she tried to play the game, all she saw were fuzzy lines across the
screen. She contacted the seller immediately requesting a refund, and received the
following response:
"We received the letter you wrote last Monday. We agree that you are entitled to a
refund and will mail it to you within 2 days. Sincerely, [Seller]"
Is this letter an appropriate message to send in this situation? Why, or why not?
Select one:
a. No, because simple language appears unprofessional.
b. No, because all business writing should be as formal as possible.
c. Yes, because plain language written professionally is acceptable for business
communication.
d. Yes, because the receiver may not have a high enough education to understand
more complex language.
✔✔b. Focuses on skills and other professional competencies. - ✔✔A combination
resume does which of the following?
Select one:
a. Emphasizes your managerial and strategic skills.
, b. Focuses on skills and other professional competencies.
c. Specifically highlights the experience and skills that are relevant to the job.
d. Lists your skills and experience, then your employment history and education.
✔✔a. Use a direct format - ✔✔Employees at your company are being given an extra
day off prior to an upcoming holiday. You have been asked to write the memo that will
be distributed to the entire organization. Which of the following strategies should you
include in your message?
Select one:
a. Use a direct format
b. Use an informal tone
c. Generalize the subject line
d. Include a personal comment
✔✔d. Problem and solution - ✔✔You are preparing a speech discussing a situation in
one of your international offices. Which of the following organizing principles are you
using when you say the following?
"While the situation is ongoing, we have hired new employees to ensure that all client
needs are being met."
Select one:
a. Contrast
b. Chronological
c. Cause and effect
d. Problem and solution
✔✔a. Exposition - ✔✔You are presenting your company's innovative new process for
manufacturing dishwashers. The process is quite complex, so you want to ensure that
the information is clear. Which is the best way to present this information?
Select one:
a. Exposition
b. Interpretation
c. Point of view
d. Sharing meaning
✔✔c. Appropriateness - ✔✔When you take into account your audience's interests and
expectations before choosing a speech topic, which strategy are you considering?
Select one:
a. Action
b. Appeal
c. Appropriateness
d. Arrangement
ANSWERS GRADED A+
✔✔d. Selective retention - ✔✔All employees at your organization are required to
participate in a certain training module each year. You have participated in this
workshop several times, and the presentation has not changed much from year to year.
As a result, you tune out the speaker several times during the presentation. Which of
the following does your behavior represent?
Select one:
a. Selective attention
b. Selective exposure
c. Selective response
d. Selective retention
✔✔d. Symmetry - ✔✔One man argues that taxes should be raised on everyone. His
friend argues that taxes should be lowered for everyone. Which Gestalt principle is
exemplified by these arguments?
Select one:
a. Continuity
b. Locality
c. Proximity
d. Symmetry
✔✔b. Culture - ✔✔You are designing a sign in an office building for instructions on how
to respond to a fire emergency. To make this sign as effective as possible, you consider
the conditions where the sign might be useful, and you include bullet points, short
sentences, and simple diagrams. Which of the following elements of perception are you
considering as you create your design?
Select one:
a. Attitudes
b. Culture
c. Psychological
d. Selection
✔✔a. Have you considered quitting the team? - ✔✔You are planning a speech to the
varsity baseball team at your local high school. Which of the following would you choose
as an effective attention getter?
Select one:
a. Have you considered quitting the team?
b. Did you know that if you begin to save now, you could retire earlier?
c. If I had the recipe for earning an athletic scholarship, how much would you pay for it?
d. Got a few minutes to spare? I can show you how you can turn those minutes into
hours of happiness and satisfaction.
,✔✔a. Maintain eye contact with the speaker. - ✔✔In her new job as an executive
assistant, Diane has discovered that she needs to be a very active listener to assist her
boss efficiently. Which of the following statements of advice would you give her?
Select one:
a. Maintain eye contact with the speaker.
b. Compare the speaker's technique to your own.
c. Focus your attention on an internal monologue.
d. Judge the credibility of the speaker based on the quality of the presentation.
✔✔d. "I'm concerned that this decision will put our department at a disadvantage. -
✔✔Which of the following statements demonstrates how to respond to a problem you
have with your manager in a way that does not escalate the conflict?
Select one:
a. "You are firing our most productive workers."
b. "We can't afford to lose so many employees at this time."
c. "You should not be terminating so many people from my department."
d. "I'm concerned that this decision will put our department at a disadvantage."
✔✔d. Both forms have verbal and nonverbal categories - ✔✔Which of the following
statements describes the ways in which written and oral communication are similar?
Select one:
a. Both forms are asynchronous
b. Neither forms are impacted by interference
c. Both forms include only verbal dimensions
d. Both forms have verbal and nonverbal categories
✔✔a. Read all types of business documents. - ✔✔Reading can enable you to become a
good writer. In order to be an effective business writer, you should do which of the
following?
Select one:
a. Read all types of business documents.
b. Read all types of documents, books, or texts.
c. Read only business newspapers and magazines.
d. Read documents that are only within your chosen field.
✔✔a. Bypassing - ✔✔You receive an email from your supervisor asking you to ship all
available packages that have more than 30 umbrellas to a specific retailer. You identify
five boxes that contain 35 umbrellas and promptly ship them. Three days later, your
supervisor calls you to complain that an insufficient number of boxes have been
shipped, and that there are actually 15 boxes that contain 30 umbrellas or more. There
appears to be a misunderstanding of the intended meaning, which can be due to
differences in context of culture. Which of the following explains this misunderstanding?
Select one:
a. Bypassing
b. Clarification
c. Expectations
,d. Reflection
✔✔Bypassing - ✔✔miscommunication that occurs when two individuals think that they
understand each other but actually they miss each other's meaning
✔✔c. You should proofread for proper grammar, spelling, and punctuation, and ensure
that it is easy to read. - ✔✔You wrote a lengthy document to your employees that
outlined a change in vacation days, sick time, and personal days off. It took you a great
deal of time to compile the information in this document, and you would like to distribute
it immediately. What should you do to ensure that your document is ready to be
distributed?
Select one:
a. As long as the format used is attractive to the eye, you are ready to send your work.
b. As long as you took the time to use correct grammar, spelling, and punctuation, it is
ready to go.
c. You should proofread for proper grammar, spelling, and punctuation, and ensure that
it is easy to read.
d. You should reformat it to ensure that each of the three changes are highlighted and in
alphabetical order.
✔✔c. Yes, because plain language written professionally is acceptable for business
communication. - ✔✔Sunny was very excited when she bought a new video game.
However, when she tried to play the game, all she saw were fuzzy lines across the
screen. She contacted the seller immediately requesting a refund, and received the
following response:
"We received the letter you wrote last Monday. We agree that you are entitled to a
refund and will mail it to you within 2 days. Sincerely, [Seller]"
Is this letter an appropriate message to send in this situation? Why, or why not?
Select one:
a. No, because simple language appears unprofessional.
b. No, because all business writing should be as formal as possible.
c. Yes, because plain language written professionally is acceptable for business
communication.
d. Yes, because the receiver may not have a high enough education to understand
more complex language.
✔✔b. Focuses on skills and other professional competencies. - ✔✔A combination
resume does which of the following?
Select one:
a. Emphasizes your managerial and strategic skills.
, b. Focuses on skills and other professional competencies.
c. Specifically highlights the experience and skills that are relevant to the job.
d. Lists your skills and experience, then your employment history and education.
✔✔a. Use a direct format - ✔✔Employees at your company are being given an extra
day off prior to an upcoming holiday. You have been asked to write the memo that will
be distributed to the entire organization. Which of the following strategies should you
include in your message?
Select one:
a. Use a direct format
b. Use an informal tone
c. Generalize the subject line
d. Include a personal comment
✔✔d. Problem and solution - ✔✔You are preparing a speech discussing a situation in
one of your international offices. Which of the following organizing principles are you
using when you say the following?
"While the situation is ongoing, we have hired new employees to ensure that all client
needs are being met."
Select one:
a. Contrast
b. Chronological
c. Cause and effect
d. Problem and solution
✔✔a. Exposition - ✔✔You are presenting your company's innovative new process for
manufacturing dishwashers. The process is quite complex, so you want to ensure that
the information is clear. Which is the best way to present this information?
Select one:
a. Exposition
b. Interpretation
c. Point of view
d. Sharing meaning
✔✔c. Appropriateness - ✔✔When you take into account your audience's interests and
expectations before choosing a speech topic, which strategy are you considering?
Select one:
a. Action
b. Appeal
c. Appropriateness
d. Arrangement
