BUS 210 PRACTICE TIPS EXAM QUESTIONS AND
ANSWERS GRADED A+
✔✔b. Overpersonal - ✔✔After a team meeting, one of the members approaches you for
an assessment of his part of the presentation. You tell him that his work was valuable to
the group. Throughout the day, he asks you more about his part of the meeting and
whether or not he did a good job. Which kind of interpersonal need does this
communication represent?
Select one:
a. Control
b. Overpersonal
c. Underpersonal
d. Personal individual
✔✔c. Self-image - ✔✔Which of the following terms describes how we see and feel
about ourselves and, and influences how we communicate with others?
Select one:
a. Self-concept
b. Self-esteem
c. Self-image
d. Self-reality
✔✔d. Democratic - ✔✔You held a meeting and asked the attendees for their input and
to share their ideas. According to Schultz's theory of interpersonal communication,
which of the following styles does this describe?
Select one:
a. Abdicratic
b. Affective
c. Autocratic
d. Democratic
✔✔d. Self-disclosure moves from impersonal to intimate - ✔✔Which of the following
statements about self-disclosure is true?
Select one:
a. Self-disclosure is free of risk
b. Self-disclosure is not reciprocal
c. Self-disclosure moves in large steps
d. Self-disclosure moves from impersonal to intimate
✔✔d. Talking points - ✔✔In which stage of the employment interview should a
candidate be prepared to answer questions about how his or her qualifications meet the
expectations of the position he or she is interviewing for?
Select one:
a. Preview
b. Initiation
,c. Feedback
d. Talking points
✔✔d. Interference of the communication - ✔✔Susan is meeting with a group of
managers from one of the company's global offices. In her home office, Susan runs
meetings and expresses her views where and when she feels it is appropriate.
However, during the meeting with the foreign office, she finds that the male managers
do not allow her to speak, and they indicate that she should remain silent. Which of the
following intercultural factors does this behavior describe?
Select one:
a. Intracultural communication
b. Ethnocentric communication
c. Context of the communication
d. Interference of the communication
✔✔d. Monochromatic time - ✔✔Mary is a new employee. At her previous job, the focus
was on multi-tasking; the culture at her new job emphasizes a "work before play"
environment. Which of the following orientations applies to Mary's new job?
Select one:
a. Short-term focus
b. Long-term focus
c. Polychromatic time
d. Monochromatic time
✔✔a. Theory X - ✔✔Which management theory is characterized by skepticism about
workers' willingness to work?
Select one:
a. Theory X
b. Theory Z
c. Chaos Theory
d. Contingency Theory
✔✔c. Depression-frustration - ✔✔Experiencing sadness and anxiety when confronted
by trends in your host culture is an example of which stage of the acculturation
process?
Select one:
a. Acceptance
b. Initial culture shock
c. Depression-frustration
d. Superficial adjustment
✔✔a. Members may split off into microgroups - ✔✔The work group you belong to has
grown over time. Which of the following behaviors are group members likely to exhibit?
Select one:
a. Members may split off into microgroups
b. Members will participate in interpersonal communication only
, c. Relationships among group members will solidify making the group more effective
d. Group members will designate a cut-off of 8 members in order to remain a large
group
✔✔a. Forming - ✔✔In which stage of the small group life cycle do members determine
the purpose of the group?
Select one:
a. Forming
b. Norming
c. Performing
d. Storming
✔✔b. Analyze the problem. Establish criteria. Consider possible solutions - ✔✔In
Dewey's reflective thinking sequence, which of the following identifies the proper order
for problem solving?
Select one:
a. Analyze the problem. Consider possible solutions. Establish criteria.
b. Analyze the problem. Establish criteria. Consider possible solutions.
c. Establish criteria. Consider possible solutions. Analyze the problem.
d. Consider possible solutions. Establish criteria. Analyze the problem.
✔✔c. People at the pre-meeting may be more encouraged to participate at the actual
meeting - ✔✔You developed a purpose statement for an upcoming meeting; the
document will help create the agenda. You approached several people who will attend
the meeting to help facilitate the agenda. What may be a result of this pre-meeting
contact?
Select one:
a. People excluded from the pre-meeting may feel alienated at the actual meeting
b. People at the pre-meeting may feel singled out and uncomfortable with the attention
c. People at the pre-meeting may be more encouraged to participate at the actual
meeting
d. People excluded from the pre-meeting may express a desire to assist for the next
meeting
✔✔d. Leader-as-conductor - ✔✔Leaders who bring people together for a common goal
are using which of the following styles?
Select one:
a. Autocratic
b. Laissez-faire
c. Leader-as-coach
d. Leader-as-conductor
✔✔c. Expressing yourself professionally in speech and in writing will help you achieve
your goals. - ✔✔You are preparing a seminar on business communication and want to
ensure that your audience understands the role good communication skills play in the
ANSWERS GRADED A+
✔✔b. Overpersonal - ✔✔After a team meeting, one of the members approaches you for
an assessment of his part of the presentation. You tell him that his work was valuable to
the group. Throughout the day, he asks you more about his part of the meeting and
whether or not he did a good job. Which kind of interpersonal need does this
communication represent?
Select one:
a. Control
b. Overpersonal
c. Underpersonal
d. Personal individual
✔✔c. Self-image - ✔✔Which of the following terms describes how we see and feel
about ourselves and, and influences how we communicate with others?
Select one:
a. Self-concept
b. Self-esteem
c. Self-image
d. Self-reality
✔✔d. Democratic - ✔✔You held a meeting and asked the attendees for their input and
to share their ideas. According to Schultz's theory of interpersonal communication,
which of the following styles does this describe?
Select one:
a. Abdicratic
b. Affective
c. Autocratic
d. Democratic
✔✔d. Self-disclosure moves from impersonal to intimate - ✔✔Which of the following
statements about self-disclosure is true?
Select one:
a. Self-disclosure is free of risk
b. Self-disclosure is not reciprocal
c. Self-disclosure moves in large steps
d. Self-disclosure moves from impersonal to intimate
✔✔d. Talking points - ✔✔In which stage of the employment interview should a
candidate be prepared to answer questions about how his or her qualifications meet the
expectations of the position he or she is interviewing for?
Select one:
a. Preview
b. Initiation
,c. Feedback
d. Talking points
✔✔d. Interference of the communication - ✔✔Susan is meeting with a group of
managers from one of the company's global offices. In her home office, Susan runs
meetings and expresses her views where and when she feels it is appropriate.
However, during the meeting with the foreign office, she finds that the male managers
do not allow her to speak, and they indicate that she should remain silent. Which of the
following intercultural factors does this behavior describe?
Select one:
a. Intracultural communication
b. Ethnocentric communication
c. Context of the communication
d. Interference of the communication
✔✔d. Monochromatic time - ✔✔Mary is a new employee. At her previous job, the focus
was on multi-tasking; the culture at her new job emphasizes a "work before play"
environment. Which of the following orientations applies to Mary's new job?
Select one:
a. Short-term focus
b. Long-term focus
c. Polychromatic time
d. Monochromatic time
✔✔a. Theory X - ✔✔Which management theory is characterized by skepticism about
workers' willingness to work?
Select one:
a. Theory X
b. Theory Z
c. Chaos Theory
d. Contingency Theory
✔✔c. Depression-frustration - ✔✔Experiencing sadness and anxiety when confronted
by trends in your host culture is an example of which stage of the acculturation
process?
Select one:
a. Acceptance
b. Initial culture shock
c. Depression-frustration
d. Superficial adjustment
✔✔a. Members may split off into microgroups - ✔✔The work group you belong to has
grown over time. Which of the following behaviors are group members likely to exhibit?
Select one:
a. Members may split off into microgroups
b. Members will participate in interpersonal communication only
, c. Relationships among group members will solidify making the group more effective
d. Group members will designate a cut-off of 8 members in order to remain a large
group
✔✔a. Forming - ✔✔In which stage of the small group life cycle do members determine
the purpose of the group?
Select one:
a. Forming
b. Norming
c. Performing
d. Storming
✔✔b. Analyze the problem. Establish criteria. Consider possible solutions - ✔✔In
Dewey's reflective thinking sequence, which of the following identifies the proper order
for problem solving?
Select one:
a. Analyze the problem. Consider possible solutions. Establish criteria.
b. Analyze the problem. Establish criteria. Consider possible solutions.
c. Establish criteria. Consider possible solutions. Analyze the problem.
d. Consider possible solutions. Establish criteria. Analyze the problem.
✔✔c. People at the pre-meeting may be more encouraged to participate at the actual
meeting - ✔✔You developed a purpose statement for an upcoming meeting; the
document will help create the agenda. You approached several people who will attend
the meeting to help facilitate the agenda. What may be a result of this pre-meeting
contact?
Select one:
a. People excluded from the pre-meeting may feel alienated at the actual meeting
b. People at the pre-meeting may feel singled out and uncomfortable with the attention
c. People at the pre-meeting may be more encouraged to participate at the actual
meeting
d. People excluded from the pre-meeting may express a desire to assist for the next
meeting
✔✔d. Leader-as-conductor - ✔✔Leaders who bring people together for a common goal
are using which of the following styles?
Select one:
a. Autocratic
b. Laissez-faire
c. Leader-as-coach
d. Leader-as-conductor
✔✔c. Expressing yourself professionally in speech and in writing will help you achieve
your goals. - ✔✔You are preparing a seminar on business communication and want to
ensure that your audience understands the role good communication skills play in the
