Certified Medical Administrative Assistant
Exam Review Questions with Correct Answers
2026 Rated A+
Module 1: Foundational Knowledge
Key Concepts in Medical Administration
• Understanding the role of a Medical Administrative Assistant (MAA) in healthcare
settings.
• Familiarity with medical terminology and its application in administrative tasks.
• Importance of patient confidentiality and HIPAA regulations in medical administration.
• Overview of healthcare delivery models and their implications for patient care.
• The significance of teamwork and communication in a medical environment.
Healthcare Delivery Models
• Mobile Health Unit: Provides healthcare services to underserved areas, often using
mobile clinics.
• Patient-Centered Medical Home: A model that emphasizes coordinated care and long-
term patient relationships.
• Accountable Care Organizations (ACOs): Groups of doctors and hospitals that come
together to provide coordinated high-quality care.
• Collaborative Care: Involves multiple healthcare providers working together to improve
patient outcomes.
Communication in Healthcare
• The role of effective communication in enhancing patient experience and satisfaction.
• Different communication styles: assertive, passive-aggressive, manipulative, and
aggressive.
• Importance of nonverbal communication cues, such as body language and facial
expressions.
• Techniques for improving communication skills among medical staff.
Exam Review Questions with Correct Answers
2026 Rated A+
Module 1: Foundational Knowledge
Key Concepts in Medical Administration
• Understanding the role of a Medical Administrative Assistant (MAA) in healthcare
settings.
• Familiarity with medical terminology and its application in administrative tasks.
• Importance of patient confidentiality and HIPAA regulations in medical administration.
• Overview of healthcare delivery models and their implications for patient care.
• The significance of teamwork and communication in a medical environment.
Healthcare Delivery Models
• Mobile Health Unit: Provides healthcare services to underserved areas, often using
mobile clinics.
• Patient-Centered Medical Home: A model that emphasizes coordinated care and long-
term patient relationships.
• Accountable Care Organizations (ACOs): Groups of doctors and hospitals that come
together to provide coordinated high-quality care.
• Collaborative Care: Involves multiple healthcare providers working together to improve
patient outcomes.
Communication in Healthcare
• The role of effective communication in enhancing patient experience and satisfaction.
• Different communication styles: assertive, passive-aggressive, manipulative, and
aggressive.
• Importance of nonverbal communication cues, such as body language and facial
expressions.
• Techniques for improving communication skills among medical staff.
