WGU C720 OPERATIONS AND SUPPLY
CHAIN MANAGEMENT. EXAM 2025/2026
QUESTIONS AND ANSWERS 100% PASS.
Operations Management - ANS The multidisciplinary science that organizations use to
acquire inputs (people, capital, material, or energy and transform them into outputs (products
and/or services) that ultimately provide value to the end customer
Biggest difference between Service Providers and Goods Producers - ANS A good is tangible
and a service is not
Resources - ANS People, Capital, and Materials
Product Design - ANS The determination of the characteristics, features, and performance of
the product
Product Technology - ANS The application of knowledge to improve the product
Process - ANS Describes how to accomplish a task
Process Design - ANS Describes how a product is made
Process Technology - ANS The application of knowledge to improve a process
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Teamwork Approach - ANS In managing operation can help solve quality and productivity
problems
Strategy - ANS Consists of the organizational goals and the methods for implementing the
goals, called key procedures
Business Process - ANS A set of work activities with a preferred order, and identifiable
beginning and end, inputs, and clearly defined outputs that add value to the customer
Plan - ANS List of actions that management expects to take
Organizational Structure - ANS The infrastructure of formal relationships among different
functions or subsystems, such as marketing, finance, and operations
Relative Advantage - ANS The difference between the lowest cost producer and the next
lower cost producer
Ethics - ANS A sense of what is right and what is wrong that guide behavior
Sustainability - ANS Reflects the efforts organizations are expected to make to balance their
interconnected obligations to economic viability, the societies in which they operate, and the
natural environment
Competitive Advantage - ANS A capability that customers value, such as short delivery lead-
time or high product quality that gives an organization an edge against its competition
Market Share - ANS A company's sales divided by the sales of all companies in its industry
Product Development - ANS A teamwork oriented process that begins with the organization's
strategy and analysis of the markets as inputs
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
CHAIN MANAGEMENT. EXAM 2025/2026
QUESTIONS AND ANSWERS 100% PASS.
Operations Management - ANS The multidisciplinary science that organizations use to
acquire inputs (people, capital, material, or energy and transform them into outputs (products
and/or services) that ultimately provide value to the end customer
Biggest difference between Service Providers and Goods Producers - ANS A good is tangible
and a service is not
Resources - ANS People, Capital, and Materials
Product Design - ANS The determination of the characteristics, features, and performance of
the product
Product Technology - ANS The application of knowledge to improve the product
Process - ANS Describes how to accomplish a task
Process Design - ANS Describes how a product is made
Process Technology - ANS The application of knowledge to improve a process
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Teamwork Approach - ANS In managing operation can help solve quality and productivity
problems
Strategy - ANS Consists of the organizational goals and the methods for implementing the
goals, called key procedures
Business Process - ANS A set of work activities with a preferred order, and identifiable
beginning and end, inputs, and clearly defined outputs that add value to the customer
Plan - ANS List of actions that management expects to take
Organizational Structure - ANS The infrastructure of formal relationships among different
functions or subsystems, such as marketing, finance, and operations
Relative Advantage - ANS The difference between the lowest cost producer and the next
lower cost producer
Ethics - ANS A sense of what is right and what is wrong that guide behavior
Sustainability - ANS Reflects the efforts organizations are expected to make to balance their
interconnected obligations to economic viability, the societies in which they operate, and the
natural environment
Competitive Advantage - ANS A capability that customers value, such as short delivery lead-
time or high product quality that gives an organization an edge against its competition
Market Share - ANS A company's sales divided by the sales of all companies in its industry
Product Development - ANS A teamwork oriented process that begins with the organization's
strategy and analysis of the markets as inputs
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
