WGU C846 ITIL QUESTIONS
& ANSWERS WITH COMPLETE
SOLUTIONS GRADED A+
QUESTIONS AND ANSWERS
Strategy life cycle. ANSWER -This is considered the core of the life cycle
management process
Core Service. ANSWER -A service that produces the basic outcome of the customers
desire
Customer. ANSWER -Someone who buys good or services
Enabling service. ANSWER -A service needed to deliver a core service
Enhancing service. ANSWER -A service that is added to the core to make it more
attractive
IT Service. ANSWER -A service carried out by an IT provider. Consist of a
combination of IT technology, people, and processes
Outcome. ANSWER -The result of carrying out an activity, following a process,
delivering an IT service. The term is used for intended results as well as actual results
Process. ANSWER -Is a set of structured set of activities designed to accomplish a
specific objective.
, Service. ANSWER -A mean to deliver value to a customer by facilitating the outcome
a customer wants without the ownership and cost and risk.
Service Management. ANSWER -A set of specialized organizational capabilities for
providing value to customers in the form of services
Service strategy. ANSWER -How do we truly create value for a customer. How we
can make the case for a strategic investment. Resolves conflicting demands for
resources. What services we should be offering to whom
Utility. ANSWER -Fit for purpose
Warranty. ANSWER -Fit for use
Warranty Requires assurance in what area. ANSWER -Availability, Capacity,
Security and continuity.
Assets. ANSWER -Any resource or capability
Attribute. ANSWER -Information held about a configuration item such as a serial
number, make or model
Capabilities. ANSWER -The ability of an organization, person process, application.
IT service to carry out an activity
& ANSWERS WITH COMPLETE
SOLUTIONS GRADED A+
QUESTIONS AND ANSWERS
Strategy life cycle. ANSWER -This is considered the core of the life cycle
management process
Core Service. ANSWER -A service that produces the basic outcome of the customers
desire
Customer. ANSWER -Someone who buys good or services
Enabling service. ANSWER -A service needed to deliver a core service
Enhancing service. ANSWER -A service that is added to the core to make it more
attractive
IT Service. ANSWER -A service carried out by an IT provider. Consist of a
combination of IT technology, people, and processes
Outcome. ANSWER -The result of carrying out an activity, following a process,
delivering an IT service. The term is used for intended results as well as actual results
Process. ANSWER -Is a set of structured set of activities designed to accomplish a
specific objective.
, Service. ANSWER -A mean to deliver value to a customer by facilitating the outcome
a customer wants without the ownership and cost and risk.
Service Management. ANSWER -A set of specialized organizational capabilities for
providing value to customers in the form of services
Service strategy. ANSWER -How do we truly create value for a customer. How we
can make the case for a strategic investment. Resolves conflicting demands for
resources. What services we should be offering to whom
Utility. ANSWER -Fit for purpose
Warranty. ANSWER -Fit for use
Warranty Requires assurance in what area. ANSWER -Availability, Capacity,
Security and continuity.
Assets. ANSWER -Any resource or capability
Attribute. ANSWER -Information held about a configuration item such as a serial
number, make or model
Capabilities. ANSWER -The ability of an organization, person process, application.
IT service to carry out an activity
