OperationsVManagementVCreatingVValueVAlongVtheVSupplyVChainV9thVEditionVRo
bertaVS.VRussell,VBernardVW.VTaylor
ConceptVCheckVQuestionsVforVLearningVObjectives
ChapterV1V–VIntroductionVtoVOperationsVandVSupplyVChainVManagement
TheVOperationsVFunction
1. TheVoperationsVfunctionVinteractsVwith
a. Marketing
b. Suppliers
c. HumanVresources
d. Finance
e. AllVofVtheVabove
Difficulty:VEas
yVAnswer:Vd
2. OperationsVisVoftenVdescribedVas
a. theVcreativeVcoreVofVanVorganization
b. aVtransformationVprocess
c. theVsourceVofVfirmVprofitability
d. allVofVtheVabove
Difficulty:VEas
yVAnswer:Vb
TheVEvolutionVofVOperationsVandVSupplyVChainVManagement
1. helpedVtoVenableVtheVIndustrialVRevolution.
a. LinearVprogramming
b. QualityVcircles
c. InterchangeableVparts
d. TheVInternet
Difficulty:VEas
yVAnswer:Vc
2. TheVPrinciplesVofVScientificVManagementVwereVproposedVby
a. AdamVSmith
b. HenryVFord
c. FrederickVTaylor
, d. EltonVMayo
Difficulty:VEas
yVAnswer:Vc
3. SupplyVchainVmanagementVemergedVas
a. companiesVstartedVtoVoutsourceVproduction
b. theVnumberVofVsuppliersVforVeachVcompanyVgrew
c. globalizationVexpandedVtheVreachVofVsuppliersVandVcustomers
d. allVofVtheVabove
Difficulty:VEas
yVAnswer:Vd
4. TheVqualityVrevolutionVwasVbroughtVtoVusVby
a. Germany
b. Japan
c. China
d. Mexico
Difficulty:VEas
yVAnswer:Vb
Globalization
1. GlobalizationVhasVgrownVrapidlyVdueVto
a. WorldVtradeVagreements
b. TheVInternet
c. Outsourcing
d. AllVofVtheVabove
Difficulty:VEas
yVAnswer:Vd
2. WhichVofVtheVfollowingVcountriesVhasVtheVhighestVhourlyVwageVrate?
a. Norway
b. U.S.
c. Germany
d. SouthVKorea
Difficulty:VModerat
eVAnswer:Va
3. CompaniesVgoVglobalVto
a. takeVadvantageVofVfavorableVcosts
, b. gainVaccessVtoVinternationalVmarkets
c. buildVreliableVsourcesVofVsupply
d. allVofVtheVabove
Difficulty:VEas
yVAnswer:Vd
4. WhichVofVtheVfollowingVcountriesVhasVtheVhighestVtradeVinVgoodsVasVaVpercentVofVGDP?
a. U.S.
b. Germany
c. Japan
d. China
Difficulty:Vmoderat
eVAnswer:Vb
ProductivityVandVCompetitiveness
1. TheVmostVcommonVmeasureVofVproductivityVis
a. LaborVproductivity
b. MultifactorVproductivity
c. MaterialVproductivity
d. TechnologicalVproductivity
Difficulty:VEas
yVAnswer:Va
2. ProductivityVisVdefinedVas
a. outputVoverVinput
b. inputVoverVoutput
c. processVyield
d. exportsVminusVimports
Difficulty:VEas
yVAnswer:Va
StrategyVandVOperations
1. AVcompany'sV isVwhatVtheyVdoVbetterVthanVanyoneVelse.
a. primaryVtask
b. coreVcompetence
c. orderVqualifier
d. positioningVstrategy
, Difficulty:VEas
yVAnswer:Vb
2. TheVbalancedVscorecardVkeepsVstrategyVonVtrackVbyVmeasuring
a. Finance,Vmarketing,Voperations,VandVhumanVresources
b. Finance,Vcustomers,Vprocesses,VandVlearningVandVgrowing
c. ShareholderVvalue,VcustomerVsatisfaction,VproductionVefficiency,VandVworkerVsatisfaction
d. InputsVandVoutputsVtoVeachVcriticalVprocess
Difficulty:VModerat
eVAnswer:Vb
3. convertsVstrategyVintoVmeasurableVobjectivesVdownVthroughVtheVorganization.
a. StrategicVpositioning
b. PolicyVdeployment
c. ProductionV planning
d. VerticalVintegration
Difficulty:Veas
yVAnswer:Vb
4. TheVlastVfactorVconsideredVinVaVpurchasingVdecisionVisVthe
a. orderVqualifier
b. orderVwinner
c. qualityVfactor
d. coreVcompetency
Difficulty:VEas
yVAnswer:Vb
ConceptVCheckVQuestionsVforVLearningVObjectives
ChapterV1VSupplementV–VOperationalVDecision-MakingVTools:VDecisionVAnalysis
DecisionVAnalysisVWithVandVWithoutVProbabilities
1. InVaVdecision-makingVsituation,VeventsVthatVmayVoccurVinVtheVfutureVareVknownVas
a. risks
b. payoffs
c. statesVofVnature
d. uncertainties
Difficulty:Veas
yVAnswer:Vc
2. AVdecision-makingVcriterionVthatVcanVbeVusedVforVdecision-
makingVsituationsVunderVconditionsVofVriskVis
a. maximax
b. maximin
c. minimaxVregret
d. expectedVvalue