ICCS EXAM GENESYS REVIEW; QUESTIONS
WITH DETAILED VERIFIED ANSWERS;
ALREADY GRADED A; 2026
All of the following are default lines created during execution of
Setup Assistant EXCEPT: - correct answer- a. Stations-TCP
b. Stations-TLS
c. Stations-UDP
d. Stations-PureConnect
Answer: D
All of the following are important details to provide support
when you initially contact them EXCEPT - correct answer- a.
The version of IC.
b. Any recent changes on the system.
c. If this is an upgrade or new install.
d. The names of all affected users.
Answer: D
,An IC administrator may create SIP lines for various purposes.
What items require that an additional SIP line be created?
(Choose THREE.) - correct answer- a. SIP registration for
non-managed devices
b. Connections to the PSTN
c. Connections to other SIP servers
d. Communications between managed IP phones and the IC
server
e. SIP registration for managed IP phones
Answer: A,B,C
Briefly describe the purpose of the Dial Plan Classifications. -
correct answer- Assigned to users, roles, workgroups, and
default user to set dialing privileges.
Briefly describe VoIP, SIP, and RTP. - correct answer- Briefly
cover the key elements of these three terms again as shown on
the presentation.
Define Mean Time Between Failure (MTBF). - correct answer-
The predicted elasped time between inherent failures of a
system during operations.
, Describe system and non-system queues. - correct answer-
The system queue receives all incoming interactions before they
are sent on to a non-system queue. Non-system queues are user
queues, station queues, and ACD queues.
Describe the difference between an Assignable and a Concurrent
license. - correct answer- Assignable licenses are assigned to
specific users and cannot be used by
other users in IC. Concurrent licenses
are "license pools."
Describe the function of the Interaction Processor subsystem -
correct answer- IP tells the system how to behave when an
event occurs. It controls the execution of the handlers
that provide much of the system's functionality.
Describe the function of the Notifier subsystem. - correct
answer- It acts as the communications hub that all other
components of the IC platform use to communicate.
WITH DETAILED VERIFIED ANSWERS;
ALREADY GRADED A; 2026
All of the following are default lines created during execution of
Setup Assistant EXCEPT: - correct answer- a. Stations-TCP
b. Stations-TLS
c. Stations-UDP
d. Stations-PureConnect
Answer: D
All of the following are important details to provide support
when you initially contact them EXCEPT - correct answer- a.
The version of IC.
b. Any recent changes on the system.
c. If this is an upgrade or new install.
d. The names of all affected users.
Answer: D
,An IC administrator may create SIP lines for various purposes.
What items require that an additional SIP line be created?
(Choose THREE.) - correct answer- a. SIP registration for
non-managed devices
b. Connections to the PSTN
c. Connections to other SIP servers
d. Communications between managed IP phones and the IC
server
e. SIP registration for managed IP phones
Answer: A,B,C
Briefly describe the purpose of the Dial Plan Classifications. -
correct answer- Assigned to users, roles, workgroups, and
default user to set dialing privileges.
Briefly describe VoIP, SIP, and RTP. - correct answer- Briefly
cover the key elements of these three terms again as shown on
the presentation.
Define Mean Time Between Failure (MTBF). - correct answer-
The predicted elasped time between inherent failures of a
system during operations.
, Describe system and non-system queues. - correct answer-
The system queue receives all incoming interactions before they
are sent on to a non-system queue. Non-system queues are user
queues, station queues, and ACD queues.
Describe the difference between an Assignable and a Concurrent
license. - correct answer- Assignable licenses are assigned to
specific users and cannot be used by
other users in IC. Concurrent licenses
are "license pools."
Describe the function of the Interaction Processor subsystem -
correct answer- IP tells the system how to behave when an
event occurs. It controls the execution of the handlers
that provide much of the system's functionality.
Describe the function of the Notifier subsystem. - correct
answer- It acts as the communications hub that all other
components of the IC platform use to communicate.
