CMAA – CERTIFIED MEDICAL ADMINISTRATIVE
ASSISTANT PRACTICE EXAM ACTUAL QUESTIONS
WITH VERIFIED ANSWERS | GRADED A+ INSTANT
PDF DOWNLOAD
Overview:
This CMAA exam is designed to evaluate mastery of medical administrative procedures,
patient communication, medical records management, insurance and billing, legal and
ethical compliance, and basic clinical knowledge. The exam consists of 100 case-based and
multiple-choice questions, each with the correct answer in bold and a rationale. This exam
emphasizes critical thinking, problem-solving, and professional judgment in real-world
medical office scenarios, preparing candidates for the National Healthcareer Association
(NHA) CMAA certification exam.
1.
A patient calls to schedule a routine physical but is unsure about insurance coverage. The CMAA
should:
A. Tell the patient to come in without checking
B. Verify insurance benefits and explain coverage before scheduling
C. Schedule the appointment and inform the provider later
D. Advise the patient to contact insurance themselves
Rationale: Verifying insurance beforehand prevents billing issues and ensures patient clarity.
2.
Which filing system organizes patient records alphabetically by last name?
A. Numeric filing
B. Alphabetic filing
C. Subject filing
D. Chronologic filing
Rationale: Alphabetic filing uses patient last names for quick retrieval.
,3.
A patient’s PHI (protected health information) is accidentally emailed to the wrong recipient.
The CMAA should:
A. Delete the email and take no further action
B. Report the breach to the HIPAA Privacy Officer immediately
C. Tell the patient directly
D. Ignore since no harm occurred
Rationale: HIPAA requires reporting breaches to maintain compliance.
4.
Which form is used to submit insurance claims for outpatient services?
A. CMS-1500
B. CMS-1500
C. UB-04
D. W-2
Rationale: CMS-1500 is the standard claim form for outpatient billing.
5.
A patient arrives for a procedure but has not signed the consent form. The CMAA should:
A. Ask the provider to start anyway
B. Ensure the patient signs the consent form before the procedure
C. Have the patient sign after the procedure
D. Ignore and document verbally
Rationale: Consent must be obtained before any procedure for legal and ethical compliance.
6.
Which scheduling method assigns specific times to each patient and prevents overlap?
, A. Wave scheduling
B. Cluster scheduling
C. Stream scheduling (fixed appointment)
D. Open-hours scheduling
Rationale: Stream scheduling provides individual appointment times for each patient.
7.
A patient calls asking for test results. The CMAA should:
A. Give the results over the phone without provider approval
B. Follow the office protocol, which may include provider review before release
C. Ignore the request
D. Advise the patient to Google the results
Rationale: PHI release must follow privacy rules and office protocol.
8.
Which term refers to the legal right to access patient medical records?
A. Confidentiality
B. HIPAA
C. Beneficence
D. Malpractice
Rationale: HIPAA grants patients the right to access and request their health information.
9.
A patient refuses a recommended vaccine. How should the CMAA document this?
A. Ignore and continue care
B. Document the refusal in the patient chart and notify the provider
C. Force the patient to accept
D. Call public health authorities
Rationale: Proper documentation protects legal compliance and informs care planning.
ASSISTANT PRACTICE EXAM ACTUAL QUESTIONS
WITH VERIFIED ANSWERS | GRADED A+ INSTANT
PDF DOWNLOAD
Overview:
This CMAA exam is designed to evaluate mastery of medical administrative procedures,
patient communication, medical records management, insurance and billing, legal and
ethical compliance, and basic clinical knowledge. The exam consists of 100 case-based and
multiple-choice questions, each with the correct answer in bold and a rationale. This exam
emphasizes critical thinking, problem-solving, and professional judgment in real-world
medical office scenarios, preparing candidates for the National Healthcareer Association
(NHA) CMAA certification exam.
1.
A patient calls to schedule a routine physical but is unsure about insurance coverage. The CMAA
should:
A. Tell the patient to come in without checking
B. Verify insurance benefits and explain coverage before scheduling
C. Schedule the appointment and inform the provider later
D. Advise the patient to contact insurance themselves
Rationale: Verifying insurance beforehand prevents billing issues and ensures patient clarity.
2.
Which filing system organizes patient records alphabetically by last name?
A. Numeric filing
B. Alphabetic filing
C. Subject filing
D. Chronologic filing
Rationale: Alphabetic filing uses patient last names for quick retrieval.
,3.
A patient’s PHI (protected health information) is accidentally emailed to the wrong recipient.
The CMAA should:
A. Delete the email and take no further action
B. Report the breach to the HIPAA Privacy Officer immediately
C. Tell the patient directly
D. Ignore since no harm occurred
Rationale: HIPAA requires reporting breaches to maintain compliance.
4.
Which form is used to submit insurance claims for outpatient services?
A. CMS-1500
B. CMS-1500
C. UB-04
D. W-2
Rationale: CMS-1500 is the standard claim form for outpatient billing.
5.
A patient arrives for a procedure but has not signed the consent form. The CMAA should:
A. Ask the provider to start anyway
B. Ensure the patient signs the consent form before the procedure
C. Have the patient sign after the procedure
D. Ignore and document verbally
Rationale: Consent must be obtained before any procedure for legal and ethical compliance.
6.
Which scheduling method assigns specific times to each patient and prevents overlap?
, A. Wave scheduling
B. Cluster scheduling
C. Stream scheduling (fixed appointment)
D. Open-hours scheduling
Rationale: Stream scheduling provides individual appointment times for each patient.
7.
A patient calls asking for test results. The CMAA should:
A. Give the results over the phone without provider approval
B. Follow the office protocol, which may include provider review before release
C. Ignore the request
D. Advise the patient to Google the results
Rationale: PHI release must follow privacy rules and office protocol.
8.
Which term refers to the legal right to access patient medical records?
A. Confidentiality
B. HIPAA
C. Beneficence
D. Malpractice
Rationale: HIPAA grants patients the right to access and request their health information.
9.
A patient refuses a recommended vaccine. How should the CMAA document this?
A. Ignore and continue care
B. Document the refusal in the patient chart and notify the provider
C. Force the patient to accept
D. Call public health authorities
Rationale: Proper documentation protects legal compliance and informs care planning.
