CERTIFICATION CQPA PART 1,2,3,4 EXAM QUESTIONS WITH CORRECT ANSWERS LATEST
UPDATE 2026/2027
Part 1 - Answers Part 1
quality planning - Answers structured method of designing and establishing steps necessary to
ensure that a product or service satisfies a customer.
Shewhart - Answers 1930s developed methods for statistical analysis and control of quality;
One of Deming teachers; SPC control chart; Shewhart cycle- Plan do study act
Deming - Answers 1950s taught methods to Japanese engineers and executives; origin of TQM;
14 Points, cooperation, theory of profound knowledge
Juran - Answers 1950s taught concepts of controlling quality and managerial breakthrough;
first to incorporate the human aspect of quality management aka TQM-- quality trilogy: quality
planning, quality improvement, quality control;
QP activity of (1) establishing quality goals and (2) developing the products and process
required *planning without goals is NOT possible
Feigenbaum - Answers 1950s book total quality control forerunner for the present
understanding of TQM, was published;
founding chairman of the board of International Academy for Quality;
"thinking out in advance the sequence of actions to accomplish a proposed course of action in
doing work to accomplish certain objectives"
Crosby - Answers promotion of zero defects (1950s)
ANSI/ISO/ASQ Q9000-2005 - Answers QP: part of quality management focused on setting
quality objectives and specifying necessary operational processes and related resources to
fulfill the quality objectives
purpose of quality planning - Answers identify actions that can increase effectiveness and
efficiency of activities and processes
,approaches of quality planning - Answers Strategic-- long term
tactic
implementation-- short term (operational)
summary of quality planning - Answers road map or guide to meeting customer expectations
clear identification of customer requirements
commitment of planning team members
commitment from senior management
a method for evaluating when customer expectations have been met
(QFD best method; cause and effect)
requirements - Answers necessary specific characteristics of a product or service that a
customer demands and will purchase (should always be driven by the customer);
product and process
standards - Answers "statement, specification, or quantity of material against which measured
outputs from a process may be judged as acceptable or unacceptable (National; International)
1 conformance (external)
2 guidance (internal)
3 regulatory (enforceable by law)
4 consensus (voluntarily adopted)
specifications - Answers grouping of specific PARAMETERS that are required to ensure the
success of a product to perform as design (James L Bossert)
-- given by process (dynamic (not good))--> increased variation
-- given by customer (tolerances)
1 Product
2 Process
,3 Analytical
4 Raw material
5 Quality management
ISO 9000 - Answers basic international standard (documentation is key)
National Standards - Answers ASME (American Society of Mechanical Engineers); ASTM
(American Society for Testing and Material); API (American Petroleum Institute)
Quality Awards - Answers MBNQA (Malcom Baldrige National Quality Award), European
Foundation for Quality Management's European Quality Award, the Deming Prize, and Shingo
Prize for Excellence in Manufacturing
Bar Chart - Answers used to compare things between different groups or to track changes over
time.
Gantt Chart - Answers timeline that is used as a project management tool to illustrate how the
project will run. You can view individual tasks, their durations and the sequencing of these tasks.
View the overall timeline of the project and the expected completion date.;
useful for planning and scheduling projects. They help you assess how long a project should
take, determine the resources needed, and plan the order in which you'll complete tasks. They're
also helpful for managing the dependencies between tasks.
Milestone Chart - Answers focuses on planned significant events scheduled to occur at specific
times in the program. Such events could be the initiation or completion of a particularly
important or critical activity, equipment deliveries, reviews, or approval dates. Like the Gantt
Chart, the milestone chart uses symbols imposed on a calendar to provide information about
planned and actual completion dates and any revisions to the milestone schedule;
Program Managers (PM) rarely use pure Gantt or milestone charts. Normally they integrate the
information from these charts and display it in a combination chart. Such a chart can be useful
in displaying the planned and actual duration of activities using the Gantt chart symbols and in
monitoring the progress for completing key events in these activities using the milestone
symbols.
Check sheet/Checklist - Answers simple document that is used for collecting data in real time
and at the location where the data is generated. The document is typically a blank form that is
designed for the quick, easy, and efficient recording of the desired information, which can be
either quantitative or qualitative. When the information is quantitative, the check sheet is
sometimes called a tally sheet. The check sheet is one of the seven basic tools of quality
control made popular by Dr. Kaoru Ishikawa;
A defining characteristic of a check sheet is that data is recorded by making marks ("checks")
, on it. A typical check sheet is divided into regions, and marks made in different regions have
different significance. Data is read by observing the location and number of marks on the sheet.
Network Diagram - Answers visual representation of network architecture. It maps out the
structure of a network with a variety of different symbols and line connections. It is the ideal
way to share the layout of a network because the visual presentation makes it easier for users
to understand how items are connected.
Value Management Diagrams - Answers
QFD - Answers a structured methodology and mathematical tool used to identify and quantify
customers' requirements and translate them into key critical parameters. In Six Sigma, QFD
helps you to prioritize actions to improve your process or product to meet customers'
expectations.
Part 2 - Answers Part 2
Feigenbaum definition of totally quality control - Answers total quality control's organization
wide impact involves the managerial and technical implementation of customer-oriented quality
activities as a prime responsibility of general management and of the main-line operations of
marketing, engineering, production, industrial relations, finance, and service as well as of the
quality-control function itself
K. Ishikawa - Answers used "Company wide quality control" (CWQC) to differentiate the
Japanese concept of total quality control from the American concept;
"To practice quality control is to develop, design, produce and service a quality product which is
most economical, most useful, and always satisfactory to the customer."
The Quality Council - Answers group that develops guidelines, measure progress, and assist
with implementation of the quality objectives (responsible for growth, control, and effectiveness
of TQ);
Quality policies - Answers guidelines that the organization's employees and management can
follow; states intentions and direction of an organization with regard to quality as formally
expressed by top management;
(quality council should play major role in developing these)
Strategic quality goals - Answers may gain priority from Quality council, as well as feedback
from customers, top management or other organizational levels; they are specific, quantified,
and scheduled; all corporate levels will place more emphasis on attaining the goals; resources
must be secured for each goal; become part of strategic business plan
champion of quality - Answers the quality driver; will not need to allocate or budget his personal
department's funds to carry out TQ effort; even if quality driver would remove himself from
UPDATE 2026/2027
Part 1 - Answers Part 1
quality planning - Answers structured method of designing and establishing steps necessary to
ensure that a product or service satisfies a customer.
Shewhart - Answers 1930s developed methods for statistical analysis and control of quality;
One of Deming teachers; SPC control chart; Shewhart cycle- Plan do study act
Deming - Answers 1950s taught methods to Japanese engineers and executives; origin of TQM;
14 Points, cooperation, theory of profound knowledge
Juran - Answers 1950s taught concepts of controlling quality and managerial breakthrough;
first to incorporate the human aspect of quality management aka TQM-- quality trilogy: quality
planning, quality improvement, quality control;
QP activity of (1) establishing quality goals and (2) developing the products and process
required *planning without goals is NOT possible
Feigenbaum - Answers 1950s book total quality control forerunner for the present
understanding of TQM, was published;
founding chairman of the board of International Academy for Quality;
"thinking out in advance the sequence of actions to accomplish a proposed course of action in
doing work to accomplish certain objectives"
Crosby - Answers promotion of zero defects (1950s)
ANSI/ISO/ASQ Q9000-2005 - Answers QP: part of quality management focused on setting
quality objectives and specifying necessary operational processes and related resources to
fulfill the quality objectives
purpose of quality planning - Answers identify actions that can increase effectiveness and
efficiency of activities and processes
,approaches of quality planning - Answers Strategic-- long term
tactic
implementation-- short term (operational)
summary of quality planning - Answers road map or guide to meeting customer expectations
clear identification of customer requirements
commitment of planning team members
commitment from senior management
a method for evaluating when customer expectations have been met
(QFD best method; cause and effect)
requirements - Answers necessary specific characteristics of a product or service that a
customer demands and will purchase (should always be driven by the customer);
product and process
standards - Answers "statement, specification, or quantity of material against which measured
outputs from a process may be judged as acceptable or unacceptable (National; International)
1 conformance (external)
2 guidance (internal)
3 regulatory (enforceable by law)
4 consensus (voluntarily adopted)
specifications - Answers grouping of specific PARAMETERS that are required to ensure the
success of a product to perform as design (James L Bossert)
-- given by process (dynamic (not good))--> increased variation
-- given by customer (tolerances)
1 Product
2 Process
,3 Analytical
4 Raw material
5 Quality management
ISO 9000 - Answers basic international standard (documentation is key)
National Standards - Answers ASME (American Society of Mechanical Engineers); ASTM
(American Society for Testing and Material); API (American Petroleum Institute)
Quality Awards - Answers MBNQA (Malcom Baldrige National Quality Award), European
Foundation for Quality Management's European Quality Award, the Deming Prize, and Shingo
Prize for Excellence in Manufacturing
Bar Chart - Answers used to compare things between different groups or to track changes over
time.
Gantt Chart - Answers timeline that is used as a project management tool to illustrate how the
project will run. You can view individual tasks, their durations and the sequencing of these tasks.
View the overall timeline of the project and the expected completion date.;
useful for planning and scheduling projects. They help you assess how long a project should
take, determine the resources needed, and plan the order in which you'll complete tasks. They're
also helpful for managing the dependencies between tasks.
Milestone Chart - Answers focuses on planned significant events scheduled to occur at specific
times in the program. Such events could be the initiation or completion of a particularly
important or critical activity, equipment deliveries, reviews, or approval dates. Like the Gantt
Chart, the milestone chart uses symbols imposed on a calendar to provide information about
planned and actual completion dates and any revisions to the milestone schedule;
Program Managers (PM) rarely use pure Gantt or milestone charts. Normally they integrate the
information from these charts and display it in a combination chart. Such a chart can be useful
in displaying the planned and actual duration of activities using the Gantt chart symbols and in
monitoring the progress for completing key events in these activities using the milestone
symbols.
Check sheet/Checklist - Answers simple document that is used for collecting data in real time
and at the location where the data is generated. The document is typically a blank form that is
designed for the quick, easy, and efficient recording of the desired information, which can be
either quantitative or qualitative. When the information is quantitative, the check sheet is
sometimes called a tally sheet. The check sheet is one of the seven basic tools of quality
control made popular by Dr. Kaoru Ishikawa;
A defining characteristic of a check sheet is that data is recorded by making marks ("checks")
, on it. A typical check sheet is divided into regions, and marks made in different regions have
different significance. Data is read by observing the location and number of marks on the sheet.
Network Diagram - Answers visual representation of network architecture. It maps out the
structure of a network with a variety of different symbols and line connections. It is the ideal
way to share the layout of a network because the visual presentation makes it easier for users
to understand how items are connected.
Value Management Diagrams - Answers
QFD - Answers a structured methodology and mathematical tool used to identify and quantify
customers' requirements and translate them into key critical parameters. In Six Sigma, QFD
helps you to prioritize actions to improve your process or product to meet customers'
expectations.
Part 2 - Answers Part 2
Feigenbaum definition of totally quality control - Answers total quality control's organization
wide impact involves the managerial and technical implementation of customer-oriented quality
activities as a prime responsibility of general management and of the main-line operations of
marketing, engineering, production, industrial relations, finance, and service as well as of the
quality-control function itself
K. Ishikawa - Answers used "Company wide quality control" (CWQC) to differentiate the
Japanese concept of total quality control from the American concept;
"To practice quality control is to develop, design, produce and service a quality product which is
most economical, most useful, and always satisfactory to the customer."
The Quality Council - Answers group that develops guidelines, measure progress, and assist
with implementation of the quality objectives (responsible for growth, control, and effectiveness
of TQ);
Quality policies - Answers guidelines that the organization's employees and management can
follow; states intentions and direction of an organization with regard to quality as formally
expressed by top management;
(quality council should play major role in developing these)
Strategic quality goals - Answers may gain priority from Quality council, as well as feedback
from customers, top management or other organizational levels; they are specific, quantified,
and scheduled; all corporate levels will place more emphasis on attaining the goals; resources
must be secured for each goal; become part of strategic business plan
champion of quality - Answers the quality driver; will not need to allocate or budget his personal
department's funds to carry out TQ effort; even if quality driver would remove himself from
