CQPA PRACTICE EXAM 1 QUESTIONS ANSWERED CORRECTLY LATEST UPDATE 2026/2027
Shewhart - Answers 1930s developed methods for statistical analysis and control of quality;
One of Deming teachers; SPC control chart; Shewhart cycle- Plan do study act
Deming - Answers 1950s taught methods to Japanese engineers and executives; origin of TQM;
14 Points, cooperation, theory of profound knowledge
Juran - Answers 1950s taught concepts of controlling quality and managerial breakthrough;
first to incorporate the human aspect of quality management aka TQM-- quality trilogy: quality
planning, quality improvement, quality control;
QP activity of (1) establishing quality goals and (2) developing the products and process
required *planning without goals is NOT possible
Feigenbaum - Answers 1950s book total quality control forerunner for the present
understanding of TQM, was published;
founding chairman of the board of International Academy for Quality;
"thinking out in advance the sequence of actions to accomplish a proposed course of action in
doing work to accomplish certain objectives"
Crosby - Answers promotion of zero defects (1950s)
ANSI/ISO/ASQ Q9000-2005 - Answers QP: part of quality management focused on setting
quality objectives and specifying necessary operational processes and related resources to
fulfill the quality objectives
purpose of quality planning - Answers identify actions that can increase effectiveness and
efficiency of activities and processes
approaches of quality planning - Answers Strategic-- long term
operational -- tactic
implementation-- short term (operational)
, summary of quality planning - Answers road map or guide to meeting customer expectations
clear identification of customer requirements
commitment of planning team members
commitment from senior management
a method for evaluating when customer expectations have been met
(QFD best method; cause and effect)
requirements - Answers necessary specific characteristics of a product or service that a
customer demands and will purchase (should always be drive by the customer);
product and process
standards - Answers "statement, specification, or quantity of material against which measured
outputs from a process may be judged as acceptable or unacceptable (National; International)
1 conformance
2 guidance
3 regulatory
4 consensus
specifications - Answers grouping of specific PARAMETERS that are required to ensure the
success of a product to perform as design (James L Bossert)
-- given by process (dynamic (not good))--> increased variation
-- given by customer (tolerances)
1 Product
2 Process
3 Analytical
4 Raw material
5 Quality management
Shewhart - Answers 1930s developed methods for statistical analysis and control of quality;
One of Deming teachers; SPC control chart; Shewhart cycle- Plan do study act
Deming - Answers 1950s taught methods to Japanese engineers and executives; origin of TQM;
14 Points, cooperation, theory of profound knowledge
Juran - Answers 1950s taught concepts of controlling quality and managerial breakthrough;
first to incorporate the human aspect of quality management aka TQM-- quality trilogy: quality
planning, quality improvement, quality control;
QP activity of (1) establishing quality goals and (2) developing the products and process
required *planning without goals is NOT possible
Feigenbaum - Answers 1950s book total quality control forerunner for the present
understanding of TQM, was published;
founding chairman of the board of International Academy for Quality;
"thinking out in advance the sequence of actions to accomplish a proposed course of action in
doing work to accomplish certain objectives"
Crosby - Answers promotion of zero defects (1950s)
ANSI/ISO/ASQ Q9000-2005 - Answers QP: part of quality management focused on setting
quality objectives and specifying necessary operational processes and related resources to
fulfill the quality objectives
purpose of quality planning - Answers identify actions that can increase effectiveness and
efficiency of activities and processes
approaches of quality planning - Answers Strategic-- long term
operational -- tactic
implementation-- short term (operational)
, summary of quality planning - Answers road map or guide to meeting customer expectations
clear identification of customer requirements
commitment of planning team members
commitment from senior management
a method for evaluating when customer expectations have been met
(QFD best method; cause and effect)
requirements - Answers necessary specific characteristics of a product or service that a
customer demands and will purchase (should always be drive by the customer);
product and process
standards - Answers "statement, specification, or quantity of material against which measured
outputs from a process may be judged as acceptable or unacceptable (National; International)
1 conformance
2 guidance
3 regulatory
4 consensus
specifications - Answers grouping of specific PARAMETERS that are required to ensure the
success of a product to perform as design (James L Bossert)
-- given by process (dynamic (not good))--> increased variation
-- given by customer (tolerances)
1 Product
2 Process
3 Analytical
4 Raw material
5 Quality management
