CQPA PRACTICE EXAM 1 | 2026 UPDATE | QUESTIONS
AND ANSWERS | WITH COMPLETE SOLUTION!!
Shewhart Answer - 1930s developed methods for statistical analysis and
control of quality;
One of Deming teachers; SPC control chart; Shewhart cycle- Plan do study act
Deming Answer - 1950s taught methods to Japanese engineers and executives;
origin of TQM;
14 Points, cooperation, theory of profound knowledge
Juran Answer - 1950s taught concepts of controlling quality and managerial
breakthrough;
first to incorporate the human aspect of quality management aka TQM--
quality trilogy: quality planning, quality improvement, quality control;
QP activity of (1) establishing quality goals and (2) developing the products and
process required *planning without goals is NOT possible
Feigenbaum Answer - 1950s book total quality control forerunner for the
present understanding of TQM, was published;
founding chairman of the board of International Academy for Quality;
,"thinking out in advance the sequence of actions to accomplish a proposed
course of action in doing work to accomplish certain objectives"
Crosby Answer - promotion of zero defects (1950s)
ANSI/ISO/ASQ Q9000-2005 Answer - QP: part of quality management focused
on setting quality objectives and specifying necessary operational processes
and related resources to fulfill the quality objectives
purpose of quality planning Answer - identify actions that can increase
effectiveness and efficiency of activities and processes
approaches of quality planning Answer - Strategic-- long term
operational -- tactic
implementation-- short term (operational)
summary of quality planning Answer - road map or guide to meeting customer
expectations
clear identification of customer requirements
commitment of planning team members
commitment from senior management
a method for evaluating when customer expectations have been met
(QFD best method; cause and effect)
, requirements Answer - necessary specific characteristics of a product or
service that a customer demands and will purchase (should always be drive by
the customer);
product and process
standards Answer - "statement, specification, or quantity of material against
which measured outputs from a process may be judged as acceptable or
unacceptable (National; International)
1 conformance
2 guidance
3 regulatory
4 consensus
specifications Answer - grouping of specific PARAMETERS that are required to
ensure the success of a product to perform as design (James L Bossert)
-- given by process (dynamic (not good))--> increased variation
-- given by customer (tolerances)
1 Product
2 Process
3 Analytical
4 Raw material
5 Quality management
ISO 9000 Answer - basic international standard (documentation is key)
National Standards Answer - ASME; ASTM; API
AND ANSWERS | WITH COMPLETE SOLUTION!!
Shewhart Answer - 1930s developed methods for statistical analysis and
control of quality;
One of Deming teachers; SPC control chart; Shewhart cycle- Plan do study act
Deming Answer - 1950s taught methods to Japanese engineers and executives;
origin of TQM;
14 Points, cooperation, theory of profound knowledge
Juran Answer - 1950s taught concepts of controlling quality and managerial
breakthrough;
first to incorporate the human aspect of quality management aka TQM--
quality trilogy: quality planning, quality improvement, quality control;
QP activity of (1) establishing quality goals and (2) developing the products and
process required *planning without goals is NOT possible
Feigenbaum Answer - 1950s book total quality control forerunner for the
present understanding of TQM, was published;
founding chairman of the board of International Academy for Quality;
,"thinking out in advance the sequence of actions to accomplish a proposed
course of action in doing work to accomplish certain objectives"
Crosby Answer - promotion of zero defects (1950s)
ANSI/ISO/ASQ Q9000-2005 Answer - QP: part of quality management focused
on setting quality objectives and specifying necessary operational processes
and related resources to fulfill the quality objectives
purpose of quality planning Answer - identify actions that can increase
effectiveness and efficiency of activities and processes
approaches of quality planning Answer - Strategic-- long term
operational -- tactic
implementation-- short term (operational)
summary of quality planning Answer - road map or guide to meeting customer
expectations
clear identification of customer requirements
commitment of planning team members
commitment from senior management
a method for evaluating when customer expectations have been met
(QFD best method; cause and effect)
, requirements Answer - necessary specific characteristics of a product or
service that a customer demands and will purchase (should always be drive by
the customer);
product and process
standards Answer - "statement, specification, or quantity of material against
which measured outputs from a process may be judged as acceptable or
unacceptable (National; International)
1 conformance
2 guidance
3 regulatory
4 consensus
specifications Answer - grouping of specific PARAMETERS that are required to
ensure the success of a product to perform as design (James L Bossert)
-- given by process (dynamic (not good))--> increased variation
-- given by customer (tolerances)
1 Product
2 Process
3 Analytical
4 Raw material
5 Quality management
ISO 9000 Answer - basic international standard (documentation is key)
National Standards Answer - ASME; ASTM; API
