CX2201WB - CX Coordinator Role exam with
100% correct solutions 2026
What should be the DAILY focus of a CX Coordinator?
not Management updates, CX trend reports and benchmarking
Where are the dealership's CSI and SSI scores reported in real time?
CX Dashboard
Industry research has repeatedly demonstrated that positive customer experience
is the determining factor in __________.
long-term retention and loyalty to the dealership
What conditions trigger a customer Case Alert in the CX Case Management system?
A less-than-ideal response on key satisfaction survey questions or Net Promoter
Score (NPS) ratings
100% correct solutions 2026
What should be the DAILY focus of a CX Coordinator?
not Management updates, CX trend reports and benchmarking
Where are the dealership's CSI and SSI scores reported in real time?
CX Dashboard
Industry research has repeatedly demonstrated that positive customer experience
is the determining factor in __________.
long-term retention and loyalty to the dealership
What conditions trigger a customer Case Alert in the CX Case Management system?
A less-than-ideal response on key satisfaction survey questions or Net Promoter
Score (NPS) ratings
