NU 456 EXAM 1 QUESTIONS AND ANSWERS (VERIFIED AND WELL
DETAILED ANSWERS GRADED A+) LATEST UPDATE 2026
A nurse is reviewing the quality control process in their healthcare organization.
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Which of the following best describes quality control?
| | | | | | | |
A) A method to increase patient satisfaction through surveys
| | | | | | |
B) A set of activities to evaluate, monitor, or regulate services provided to
| | | | | | | | | | |
consumers
|
C) A process for implementing new technology in patient care
| | | | | | | |
D) A program focused solely on financial efficiency in healthcare
| | | | | | | |
Correct Answer: B
| | |
Rationale: Quality control involves evaluating, monitoring, and regulating services
| | | | | | | |
to ensure they meet predetermined standards.
| | | | | |
Which statement best describes a standard in a healthcare organization?
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A) A suggestion for improvement in patient care
| | | | | |
B) A legal requirement for nursing practice
| | | | |
C) A predetermined baseline condition that guides practitioners
| | | | | |
D) A recommendation based on expert opinion
| | | | |
Correct Answer: C
| | |
Rationale: A standard is a predetermined baseline condition or level of excellence
| | | | | | | | | | |
that serves as a model for practice.
| | | | | | |
According to the World Health Organization, which of the following is considered an
| | | | | | | | | | | |
outcome measure in healthcare?
| | | |
A) Number of staff trained in a new procedure | | | | | | |
B) Rate of patient readmissions | | |
,C) Implementation of new technologies | | |
D) Completion of patient satisfaction surveys | | | |
Correct Answer: B
| | |
Rationale: Outcome measures reflect changes in patient health attributable to
| | | | | | | | |
interventions, such as readmission rates.
| | | | |
A nurse is mediating a disagreement between team members. Which conflict
| | | | | | | | | |
resolution strategy focuses on finding a middle ground?
| | | | | | | |
A) Competing
B) Accommodating
C) Collaborating
D) Compromising
Correct Answer: D
| | |
Rationale: Compromising seeks a middle ground where each party sacrifices
| | | | | | | | |
something, leading to a resolution.
| | | | |
Which quality improvement framework involves a cyclical process of testing changes
| | | | | | | | | |
and assessing their impact?
| | | |
A) Lean
B) Six Sigma|
C) Plan-Do-Study-Act (PDSA) |
D) Root Cause Analysis (RCA) | | |
Correct Answer: C
| | |
Rationale: The PDSA framework is a cyclical model used for testing changes and
| | | | | | | | | | | |
evaluating their effects on processes.
| | | | |
Which leadership style in nursing emphasizes motivating and inspiring staff to achieve
| | | | | | | | | | |
shared goals?
| |
A) Autocratic
B) Transactional
,C) Transformational
D) Laissez-Faire
Correct Answer: C
| | |
Rationale: Transformational leadership inspires and motivates staff, focusing on
| | | | | | | |
personal and professional growth.
| | | |
What is the primary purpose of incident reporting in healthcare?
| | | | | | | | |
A) To document staff performance
| | |
B) To create a punitive environment for errors
| | | | | |
C) To analyze safety events and improve practices
| | | | | |
D) To fulfill legal requirements
| | |
CorrectAnswer: C | |
Rationale: Incident reporting serves to document and analyze safety events to
| | | | | | | | | |
prevent future occurrences and enhance practices.
| | | | | |
Which characteristic best defines a culture of safety in a healthcare organization?
| | | | | | | | | | |
A) Emphasis on individual accountability for errors | | | | |
B) Open communication and reporting of risks without fear of retribution
| | | | | | | | |
C) Strict adherence to protocols without question
| | | | |
D) Focus on financial performance over patient safety
| | | | | |
CorrectAnswer: B | |
Rationale: A culture of safety encourages open communication and reporting of
| | | | | | | | | |
errors without fear, promoting an environment of learning and improvement.
| | | | | | | | | |
Which of the following is a hallmark of an effective quality control program in
| | | | | | | | | | | | |
healthcare?
|
A) It is conducted only when complaints arise.
| | | | | |
B) It requires minimal support from administration.
| | | | |
C) It focuses on achieving excellence rather than just meeting minimum standards.
| | | | | | | | | |
D) It operates in isolation from other departments.
| | | | | |
, CorrectAnswer: C | |
Rationale: Effective quality control programs emphasize striving for excellence
| | | | | | | |
rather than merely meeting minimum standards.
| | | | | |
What is the primary focus of the Leapfrog Group in evaluating hospitals?
| | | | | | | | | | |
A) Financial performance of healthcare providers | | | |
B) The structural measures of care environment and process measures of treatment
| | | | | | | | | |
adherence
|
C) The number of patients treated annually
| | | | |
D) The number of staff trained in emergency protocols
| | | | | | |
CorrectAnswer: B | |
Rationale: The Leapfrog Group evaluates hospitals based on process measures
| | | | | | | | |
(treatment adherence) and structural measures (care environment).
| | | | | | |
What is the first step in conducting a root cause analysis (RCA)?
| | | | | | | | | | |
A) Implement solutions to prevent recurrence | | | |
B) Gather data relevant to the issue | | | | |
C) Identify the problem or issue | | | |
D) Determine possible causal factors | | |
CorrectAnswer: C | |
Rationale: The first step in RCA is to identify the problem or issue that needs to be
| | | | | | | | | | | | | | | |
addressed.
|
Which of the following best describes teamwork in nursing?
| | | | | | | |
A) Independent actions by individual nurses to achieve patient care goals | | | | | | | | |
B) Collaborative actions toward a collective end goal, requiring open | | | | | | | |
communication and mutual respect
| | | |
C) Acompetitive environment where each nurse works to outperform others
| | | | | | | | |
D) Following protocols without input from team members | | | | | |
Correct Answer: B
| | |
DETAILED ANSWERS GRADED A+) LATEST UPDATE 2026
A nurse is reviewing the quality control process in their healthcare organization.
| | | | | | | | | | |
Which of the following best describes quality control?
| | | | | | | |
A) A method to increase patient satisfaction through surveys
| | | | | | |
B) A set of activities to evaluate, monitor, or regulate services provided to
| | | | | | | | | | |
consumers
|
C) A process for implementing new technology in patient care
| | | | | | | |
D) A program focused solely on financial efficiency in healthcare
| | | | | | | |
Correct Answer: B
| | |
Rationale: Quality control involves evaluating, monitoring, and regulating services
| | | | | | | |
to ensure they meet predetermined standards.
| | | | | |
Which statement best describes a standard in a healthcare organization?
| | | | | | | | |
A) A suggestion for improvement in patient care
| | | | | |
B) A legal requirement for nursing practice
| | | | |
C) A predetermined baseline condition that guides practitioners
| | | | | |
D) A recommendation based on expert opinion
| | | | |
Correct Answer: C
| | |
Rationale: A standard is a predetermined baseline condition or level of excellence
| | | | | | | | | | |
that serves as a model for practice.
| | | | | | |
According to the World Health Organization, which of the following is considered an
| | | | | | | | | | | |
outcome measure in healthcare?
| | | |
A) Number of staff trained in a new procedure | | | | | | |
B) Rate of patient readmissions | | |
,C) Implementation of new technologies | | |
D) Completion of patient satisfaction surveys | | | |
Correct Answer: B
| | |
Rationale: Outcome measures reflect changes in patient health attributable to
| | | | | | | | |
interventions, such as readmission rates.
| | | | |
A nurse is mediating a disagreement between team members. Which conflict
| | | | | | | | | |
resolution strategy focuses on finding a middle ground?
| | | | | | | |
A) Competing
B) Accommodating
C) Collaborating
D) Compromising
Correct Answer: D
| | |
Rationale: Compromising seeks a middle ground where each party sacrifices
| | | | | | | | |
something, leading to a resolution.
| | | | |
Which quality improvement framework involves a cyclical process of testing changes
| | | | | | | | | |
and assessing their impact?
| | | |
A) Lean
B) Six Sigma|
C) Plan-Do-Study-Act (PDSA) |
D) Root Cause Analysis (RCA) | | |
Correct Answer: C
| | |
Rationale: The PDSA framework is a cyclical model used for testing changes and
| | | | | | | | | | | |
evaluating their effects on processes.
| | | | |
Which leadership style in nursing emphasizes motivating and inspiring staff to achieve
| | | | | | | | | | |
shared goals?
| |
A) Autocratic
B) Transactional
,C) Transformational
D) Laissez-Faire
Correct Answer: C
| | |
Rationale: Transformational leadership inspires and motivates staff, focusing on
| | | | | | | |
personal and professional growth.
| | | |
What is the primary purpose of incident reporting in healthcare?
| | | | | | | | |
A) To document staff performance
| | |
B) To create a punitive environment for errors
| | | | | |
C) To analyze safety events and improve practices
| | | | | |
D) To fulfill legal requirements
| | |
CorrectAnswer: C | |
Rationale: Incident reporting serves to document and analyze safety events to
| | | | | | | | | |
prevent future occurrences and enhance practices.
| | | | | |
Which characteristic best defines a culture of safety in a healthcare organization?
| | | | | | | | | | |
A) Emphasis on individual accountability for errors | | | | |
B) Open communication and reporting of risks without fear of retribution
| | | | | | | | |
C) Strict adherence to protocols without question
| | | | |
D) Focus on financial performance over patient safety
| | | | | |
CorrectAnswer: B | |
Rationale: A culture of safety encourages open communication and reporting of
| | | | | | | | | |
errors without fear, promoting an environment of learning and improvement.
| | | | | | | | | |
Which of the following is a hallmark of an effective quality control program in
| | | | | | | | | | | | |
healthcare?
|
A) It is conducted only when complaints arise.
| | | | | |
B) It requires minimal support from administration.
| | | | |
C) It focuses on achieving excellence rather than just meeting minimum standards.
| | | | | | | | | |
D) It operates in isolation from other departments.
| | | | | |
, CorrectAnswer: C | |
Rationale: Effective quality control programs emphasize striving for excellence
| | | | | | | |
rather than merely meeting minimum standards.
| | | | | |
What is the primary focus of the Leapfrog Group in evaluating hospitals?
| | | | | | | | | | |
A) Financial performance of healthcare providers | | | |
B) The structural measures of care environment and process measures of treatment
| | | | | | | | | |
adherence
|
C) The number of patients treated annually
| | | | |
D) The number of staff trained in emergency protocols
| | | | | | |
CorrectAnswer: B | |
Rationale: The Leapfrog Group evaluates hospitals based on process measures
| | | | | | | | |
(treatment adherence) and structural measures (care environment).
| | | | | | |
What is the first step in conducting a root cause analysis (RCA)?
| | | | | | | | | | |
A) Implement solutions to prevent recurrence | | | |
B) Gather data relevant to the issue | | | | |
C) Identify the problem or issue | | | |
D) Determine possible causal factors | | |
CorrectAnswer: C | |
Rationale: The first step in RCA is to identify the problem or issue that needs to be
| | | | | | | | | | | | | | | |
addressed.
|
Which of the following best describes teamwork in nursing?
| | | | | | | |
A) Independent actions by individual nurses to achieve patient care goals | | | | | | | | |
B) Collaborative actions toward a collective end goal, requiring open | | | | | | | |
communication and mutual respect
| | | |
C) Acompetitive environment where each nurse works to outperform others
| | | | | | | | |
D) Following protocols without input from team members | | | | | |
Correct Answer: B
| | |
