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AIC 300 - Claims in an Evolving
World Questions and Correct
Answers/ Latest Update / Already
Graded
Adam manages a claims department for an insurer. He measures the
department's performance by best practices, claims audits, customer satisfaction
data, and loss ratio. Which one of Adam's measures refers to a system of
identified internal practices that claims representatives perform to produce
superior performance?
A. Claims audits
B. Best practices
C. Loss ratio
D. Customer satisfaction data
Ans: B. Best practices
Best practices generally refers to a system of identified internal practices that are
shared with claims reps and produce superior performance.
DaJuan, a claims representative, sets a low case reserve for a seemingly simple
claim. A few weeks later it becomes apparent that the initial reserve was too low,
and he increases it in order to issue payments. More bills related to the claim
,arrive a few months later, and he increases the reserve again. This process is
known as
Select one:
A. Readjusting.
B. Stairstepping
C. Reopening.
, 2 | Page
g g
D. Incremental reserving. g
Ans: B. Stairstepping.
g g
Correct. The process of repeatedly increasing the reserve for a claim is called
g g g g g g g g g g g g
stairstepping.
g
Olivia is careful to keep proper claim status notes when she handles a claim. For
g g g g g g g g g g g g g g
example, she makes sure to only include neutral, objective comments about the
g g g g g g g g g g g g
parties involved. This is because claim notes
g g g g g g g
Select one: g
A. Are potentially discoverable in a trial.
g g g g g
B. Continue for as long as the claim is open. g g g g g g g g
C. Present a chronology of the life of the claim.
g g g g g g g g
D. Must be able to speak for themselves.
g g g g g g
Ans: A. Are potentially discoverable in a trial.
g g g g g g g
Correct. Are potentially discoverable in a trial. Seemingly innocuous comments can
g g g g g g g g g g
be devastating when read to a jury.
g g g g g g g
Ciara is going to college with the goal of working as a data scientist for an insurer.
g g g g g g g g g g g g g g g g
She will need a strong foundation in mathematics and statistics, computer
g g g g g g g g g g g
programming, domain knowledge, and data science. Which one of Ciara's skills will
g g g g g g g g g g g g
require her to understand the insurance profession to which the data is being
g g g g g g g g g g g g g
applied?
g
Select one: g
A. Mathematics and statistics g g
B. Data science g
© 2025/ 2026 | ® All rights reserved
g g g g g g g
AIC 300 - Claims in an Evolving
World Questions and Correct
Answers/ Latest Update / Already
Graded
Adam manages a claims department for an insurer. He measures the
department's performance by best practices, claims audits, customer satisfaction
data, and loss ratio. Which one of Adam's measures refers to a system of
identified internal practices that claims representatives perform to produce
superior performance?
A. Claims audits
B. Best practices
C. Loss ratio
D. Customer satisfaction data
Ans: B. Best practices
Best practices generally refers to a system of identified internal practices that are
shared with claims reps and produce superior performance.
DaJuan, a claims representative, sets a low case reserve for a seemingly simple
claim. A few weeks later it becomes apparent that the initial reserve was too low,
and he increases it in order to issue payments. More bills related to the claim
,arrive a few months later, and he increases the reserve again. This process is
known as
Select one:
A. Readjusting.
B. Stairstepping
C. Reopening.
, 2 | Page
g g
D. Incremental reserving. g
Ans: B. Stairstepping.
g g
Correct. The process of repeatedly increasing the reserve for a claim is called
g g g g g g g g g g g g
stairstepping.
g
Olivia is careful to keep proper claim status notes when she handles a claim. For
g g g g g g g g g g g g g g
example, she makes sure to only include neutral, objective comments about the
g g g g g g g g g g g g
parties involved. This is because claim notes
g g g g g g g
Select one: g
A. Are potentially discoverable in a trial.
g g g g g
B. Continue for as long as the claim is open. g g g g g g g g
C. Present a chronology of the life of the claim.
g g g g g g g g
D. Must be able to speak for themselves.
g g g g g g
Ans: A. Are potentially discoverable in a trial.
g g g g g g g
Correct. Are potentially discoverable in a trial. Seemingly innocuous comments can
g g g g g g g g g g
be devastating when read to a jury.
g g g g g g g
Ciara is going to college with the goal of working as a data scientist for an insurer.
g g g g g g g g g g g g g g g g
She will need a strong foundation in mathematics and statistics, computer
g g g g g g g g g g g
programming, domain knowledge, and data science. Which one of Ciara's skills will
g g g g g g g g g g g g
require her to understand the insurance profession to which the data is being
g g g g g g g g g g g g g
applied?
g
Select one: g
A. Mathematics and statistics g g
B. Data science g
© 2025/ 2026 | ® All rights reserved
g g g g g g g
