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1. Emergency ser- This is the ability to respond to unpredictable problems (for example, sewer back-
vices mainte- ups, slope failures, roof leaks and frozen pipes). The key to a successful response
nance to an emergency is to anticipate the different possibilities—and to develop a plan
for responding to each one.
2. Facilities man- The process of operating, maintaining, repairing, and replacing common proper-
agement ty—that is, the common elements or areas.
3. Inspection report An inspection report—commonly called a "punch list"—is a compilation of all the
maintenance needs identified during an inspection.
4. Maintenance A useful management control to record various maintenance services and infor-
contact sheet mation needed in case of an emergency.
5. Maintenance While the maintenance calendar tells you when maintenance ought to be done,
record the record tells you when it actually was done.
6. Management Any means used to track, record, remind or command attention; usually these
control means are forms or documents.
7. Preventive main- This is periodic maintenance to avoid disruptive breakdowns and to prolong the
tenance useful life of the physical asset in question.
8. Requested or cor- This is maintenance requested by an owner, a tenant, or the board—or identified
rective mainte- during routine inspection of the property.
nance
9.
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