WGU C215 Study Guide Final Exam
Questions with Correct Answers 2026
Total N Quality N Management N (TQM) N Philosophy N - N CORRECT N ANSWER N -1. N customer
N focus
2. continuous N improvement
3. employee N empowerment
4. use N of N quality N tools
5. product N design
6. process N management
7. managing N supplier N quality
Process N Capability N Index N (Cpk) N - N CORRECT N ANSWER N -
Basic N function N of N Six N Sigma. N Measures N the N process N potential N and N performance
N of N processes. NThe N higher N the N range N of N Cpk, N the N improved N is N the N ability N of
N the N process N to N complete N its N nece Nssities.
Six N Sigma N - N CORRECT N ANSWER N -A N disciplined, N data-
driven N approach N and N methodology N for N eliminating N defects N (driving N toward N six
N standard N deviat Nions N between N the N mean N and N the N nearest N specification N limit)
N in N any N process N -
from N manufacturing N to N transactional N and N from N product N to N service.
Design N Capacity N - N CORRECT N ANSWER N -
The N theoretical N maximum N output N of N a N system N in N a N given N period N under N ideal
N conditions.
,Location N Analysis N - N CORRECT N ANSWER N -
proximity N to N customers, N transportation, N source N of N labor, N community N attitude,
N proximity N to N su Nppliers, N and N many Nother N factors.
The N technique N for N determining N location N decisions.
, Line N Processes N - N CORRECT N ANSWER N -
A N type N of N process N used N to N produce N a N large N volume N of N a N standardized N product.
■ Limited N customization N and N high N volume
Batch N Processes N - N CORRECT N ANSWER N -
A N type N of N process N used N to N produce N a N small N number N of N products N in N groups
N or N batches N based Non N customer N orders Nor N specifications.
■ High N customization N moderate N volume
Project N Processes N - N CORRECT N ANSWER N -A N type Nof N process N used N to N make
N a N one-at-a- Ntime N product N exactly N to Ncustomer N specifications.
■ Most N custom N and N lowest N volume
Continuous N Processes N - N CORRECT N ANSWER N -
A N type N of N process N that N operates N continually N to N produce N a N high N volume N of N a
N fully N standardize Nd N product.
- N No N customization N and N as N high N a N volume N as N possible
Bottleneck N - N CORRECT N ANSWER N -Longest N task N in N the N process.
Flexible N Manufacturing N System N (FMS) N - N CORRECT N ANSWER N -
A N type N of N automated N system N that N combines N the N flexibility N of N intermittent
N operations N with N th Ne N efficiency Nof N continuous N operations.
Questions with Correct Answers 2026
Total N Quality N Management N (TQM) N Philosophy N - N CORRECT N ANSWER N -1. N customer
N focus
2. continuous N improvement
3. employee N empowerment
4. use N of N quality N tools
5. product N design
6. process N management
7. managing N supplier N quality
Process N Capability N Index N (Cpk) N - N CORRECT N ANSWER N -
Basic N function N of N Six N Sigma. N Measures N the N process N potential N and N performance
N of N processes. NThe N higher N the N range N of N Cpk, N the N improved N is N the N ability N of
N the N process N to N complete N its N nece Nssities.
Six N Sigma N - N CORRECT N ANSWER N -A N disciplined, N data-
driven N approach N and N methodology N for N eliminating N defects N (driving N toward N six
N standard N deviat Nions N between N the N mean N and N the N nearest N specification N limit)
N in N any N process N -
from N manufacturing N to N transactional N and N from N product N to N service.
Design N Capacity N - N CORRECT N ANSWER N -
The N theoretical N maximum N output N of N a N system N in N a N given N period N under N ideal
N conditions.
,Location N Analysis N - N CORRECT N ANSWER N -
proximity N to N customers, N transportation, N source N of N labor, N community N attitude,
N proximity N to N su Nppliers, N and N many Nother N factors.
The N technique N for N determining N location N decisions.
, Line N Processes N - N CORRECT N ANSWER N -
A N type N of N process N used N to N produce N a N large N volume N of N a N standardized N product.
■ Limited N customization N and N high N volume
Batch N Processes N - N CORRECT N ANSWER N -
A N type N of N process N used N to N produce N a N small N number N of N products N in N groups
N or N batches N based Non N customer N orders Nor N specifications.
■ High N customization N moderate N volume
Project N Processes N - N CORRECT N ANSWER N -A N type Nof N process N used N to N make
N a N one-at-a- Ntime N product N exactly N to Ncustomer N specifications.
■ Most N custom N and N lowest N volume
Continuous N Processes N - N CORRECT N ANSWER N -
A N type N of N process N that N operates N continually N to N produce N a N high N volume N of N a
N fully N standardize Nd N product.
- N No N customization N and N as N high N a N volume N as N possible
Bottleneck N - N CORRECT N ANSWER N -Longest N task N in N the N process.
Flexible N Manufacturing N System N (FMS) N - N CORRECT N ANSWER N -
A N type N of N automated N system N that N combines N the N flexibility N of N intermittent
N operations N with N th Ne N efficiency Nof N continuous N operations.
