cx coordinator exam stellantis Test Questions And Answers Verified 100% Correct

cx coordinator exam stellantis Test Questions And Answers Verified 100% Correct which is not a criteria j.d. power uses to measure service quality? - ANSWER cost of service compared with competitors which stellantis resource allows technicians to communicate with one another on technical issues - ANSWER -tech forum which area presents the biggest opportunity for improvement to fix first visit? - ANSWER -routine maintenance which of the following actions acknowledges the customer and helps make a positive first impression? - ANSWER -greet the customer within two minutes of their arrival which resource would you use to help complete the area of concern portion of the service quality auction plan - ANSWER -service quality process assment which stellantis recourse is available to help identify service process improvements to increase dealers overall ffv scores? - ANSWER -witech guided diagnostics which step provides technicians the info they need to complete your customers vehicle - ANSWER -thoroughly documenting the customers concern improving service quality is a team effort primarily between two parties - ANSWER -service and parts personnel dealerships produce ________ when conducting repeat repairs due to missed fixed first - ANSWER -fewer hours, more unhappy customers and fewer profits which is not a primary cause for not meeting fixed first visit - ANSWER customer did not accurately describe the problem