CERTIFIED HOTEL ADMINISTRATOR
(CHA) QUESTION AND CORRECT
ANSWERS (VERIFIED ANSWERS) PLUS
RATIONALES 2026 Q&A INSTANT
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1. The primary responsibility of a hotel general manager is to:
A. Supervise housekeeping schedules
B. Manage front desk operations
C. Oversee all hotel departments and ensure profitability
D. Approve guest reservations
Answer: C
Rationale: The general manager has overall responsibility for strategic direction,
financial performance, and coordination of all departments.
2. Which key performance indicator measures a hotel’s ability to fill available
rooms?
A. ADR
B. GOP
C. RevPAR
D. Occupancy rate
Answer: D
Rationale: Occupancy rate measures the percentage of available rooms that are
sold during a specific period.
, 3. Average Daily Rate (ADR) is calculated by dividing:
A. Total revenue by total rooms available
B. Room revenue by rooms sold
C. Total revenue by rooms sold
D. Room revenue by rooms available
Answer: B
Rationale: ADR reflects the average price paid for rooms sold, not total available
rooms.
4. RevPAR is best calculated by:
A. ADR × Occupancy rate
B. Total revenue ÷ total rooms
C. Room revenue ÷ rooms sold
D. GOP ÷ total rooms
Answer: A
Rationale: Revenue per Available Room combines pricing and occupancy
performance.
5. Which department is primarily responsible for guest registration and room
assignment?
A. Housekeeping
B. Front Office
C. Sales and Marketing
D. Maintenance
Answer: B
Rationale: The front office manages arrivals, departures, and guest accounts.
6. Yield management focuses on:
A. Reducing labor costs
, B. Maximizing revenue from fixed room inventory
C. Improving service quality
D. Increasing employee productivity
Answer: B
Rationale: Yield management aims to sell the right room to the right guest at
the right price and time.
7. The main objective of housekeeping management is to:
A. Increase ADR
B. Maintain room inventory
C. Ensure clean, safe, and attractive guest areas
D. Reduce marketing expenses
Answer: C
Rationale: Housekeeping directly impacts guest satisfaction through cleanliness
and presentation.
8. Which financial statement shows a hotel’s profitability over a specific
period?
A. Balance sheet
B. Cash flow statement
C. Income statement
D. Forecast report
Answer: C
Rationale: The income statement reports revenues, expenses, and net profit or
loss.
9. In hotel accounting, GOP stands for:
A. Gross Operating Profit
B. General Operating Plan
(CHA) QUESTION AND CORRECT
ANSWERS (VERIFIED ANSWERS) PLUS
RATIONALES 2026 Q&A INSTANT
DOWNLOAD PDF
1. The primary responsibility of a hotel general manager is to:
A. Supervise housekeeping schedules
B. Manage front desk operations
C. Oversee all hotel departments and ensure profitability
D. Approve guest reservations
Answer: C
Rationale: The general manager has overall responsibility for strategic direction,
financial performance, and coordination of all departments.
2. Which key performance indicator measures a hotel’s ability to fill available
rooms?
A. ADR
B. GOP
C. RevPAR
D. Occupancy rate
Answer: D
Rationale: Occupancy rate measures the percentage of available rooms that are
sold during a specific period.
, 3. Average Daily Rate (ADR) is calculated by dividing:
A. Total revenue by total rooms available
B. Room revenue by rooms sold
C. Total revenue by rooms sold
D. Room revenue by rooms available
Answer: B
Rationale: ADR reflects the average price paid for rooms sold, not total available
rooms.
4. RevPAR is best calculated by:
A. ADR × Occupancy rate
B. Total revenue ÷ total rooms
C. Room revenue ÷ rooms sold
D. GOP ÷ total rooms
Answer: A
Rationale: Revenue per Available Room combines pricing and occupancy
performance.
5. Which department is primarily responsible for guest registration and room
assignment?
A. Housekeeping
B. Front Office
C. Sales and Marketing
D. Maintenance
Answer: B
Rationale: The front office manages arrivals, departures, and guest accounts.
6. Yield management focuses on:
A. Reducing labor costs
, B. Maximizing revenue from fixed room inventory
C. Improving service quality
D. Increasing employee productivity
Answer: B
Rationale: Yield management aims to sell the right room to the right guest at
the right price and time.
7. The main objective of housekeeping management is to:
A. Increase ADR
B. Maintain room inventory
C. Ensure clean, safe, and attractive guest areas
D. Reduce marketing expenses
Answer: C
Rationale: Housekeeping directly impacts guest satisfaction through cleanliness
and presentation.
8. Which financial statement shows a hotel’s profitability over a specific
period?
A. Balance sheet
B. Cash flow statement
C. Income statement
D. Forecast report
Answer: C
Rationale: The income statement reports revenues, expenses, and net profit or
loss.
9. In hotel accounting, GOP stands for:
A. Gross Operating Profit
B. General Operating Plan
