AHLEI HOSPITALITY MANAGER
LEADERSHIP CERTIFICATION EXAM 2026
PRACTICE QUESTION COLLECTION
⫸ What is a good way to reinforce your culture among new and existing
employees? Answer: Make sure your actions convey that you value and
respect all employees.
⫸ What is one of the most important steps in creating a positive
workplace culture? Answer: Hiring employees who seem to be a good fit
with your existing culture.
⫸ How does empowering employees strengthen culture? Answer: When
employees have more decision-making authority, they take a greater
sense of ownership and pride in their work.
⫸ Which of these vision statements is based on the core value of
superior customer service? Answer: To be recognized as a elegant hotel
where extraordinary service always exceeds customer expectations.
⫸ Value Statement Answer: Focus on Families, Provide Value, Right
Every Time. A set of goals written in a handbook.
⫸ Mission Statement Answer: We believe in quality and affordability.
We commit to providing our guests with an affordable experience
without sacrificing service and comfort.
, ⫸ Vision Statement Answer: To become the leading budget-friendly
hotel brand for families.
⫸ What can you do to help employees feel invested in the company's
culture? Answer: Explain how a strong culture makes the work
environment more enjoyable and contributes to the success of the
company and its employees.
⫸ What is organizational culture? Answer: Specific values and beliefs
that are shared throughout the organization.
⫸ How does storytelling help build culture? Answer: Employees create
bonds through the stories they hear.
⫸ What is the best avenue managers can use to build team culture?
Answer: Team Meetings
⫸ What does a mission statement do? Answer: States the purpose of the
organization to employees and guests.
⫸ What is a value statement? Answer: A set of standards that guide
operations.
⫸ What does emotional intelligence mean to you? Answer: Being aware
of your emotions and how they affect other people.
LEADERSHIP CERTIFICATION EXAM 2026
PRACTICE QUESTION COLLECTION
⫸ What is a good way to reinforce your culture among new and existing
employees? Answer: Make sure your actions convey that you value and
respect all employees.
⫸ What is one of the most important steps in creating a positive
workplace culture? Answer: Hiring employees who seem to be a good fit
with your existing culture.
⫸ How does empowering employees strengthen culture? Answer: When
employees have more decision-making authority, they take a greater
sense of ownership and pride in their work.
⫸ Which of these vision statements is based on the core value of
superior customer service? Answer: To be recognized as a elegant hotel
where extraordinary service always exceeds customer expectations.
⫸ Value Statement Answer: Focus on Families, Provide Value, Right
Every Time. A set of goals written in a handbook.
⫸ Mission Statement Answer: We believe in quality and affordability.
We commit to providing our guests with an affordable experience
without sacrificing service and comfort.
, ⫸ Vision Statement Answer: To become the leading budget-friendly
hotel brand for families.
⫸ What can you do to help employees feel invested in the company's
culture? Answer: Explain how a strong culture makes the work
environment more enjoyable and contributes to the success of the
company and its employees.
⫸ What is organizational culture? Answer: Specific values and beliefs
that are shared throughout the organization.
⫸ How does storytelling help build culture? Answer: Employees create
bonds through the stories they hear.
⫸ What is the best avenue managers can use to build team culture?
Answer: Team Meetings
⫸ What does a mission statement do? Answer: States the purpose of the
organization to employees and guests.
⫸ What is a value statement? Answer: A set of standards that guide
operations.
⫸ What does emotional intelligence mean to you? Answer: Being aware
of your emotions and how they affect other people.
