WGU D075 – Information Technology Management (Fully Updated 2026) |
OA Practice Questions with Verified Answers & Detailed Rationales | IT
Governance, Systems Management, Cybersecurity, Data Management,
Cloud Computing, Business–IT Alignment & Objective Assessment Prep
Question 1:
What is the primary purpose of IT governance?
• A) To increase the speed of software development
• B) To ensure that IT investments align with business goals
• C) To minimize the use of technology in business operations
• D) To eliminate all IT risks
CORRECT ANSWER: B) To ensure that IT investments align with business goals
Rationale: IT governance is focused on ensuring that an organization's IT strategy aligns
with its business objectives. It facilitates decision-making processes that maximize
value from IT investments while managing risks and resource allocation effectively.
Question 2:
Which of the following is a key benefit of cloud computing?
• A) Increased hardware costs
• B) Scalability and flexibility
• C) Limited accessibility
• D) Reduced collaboration among teams
CORRECT ANSWER: B) Scalability and flexibility
Rationale: Cloud computing offers significant scalability and flexibility, allowing
organizations to easily adjust resources based on their needs. This fosters innovation
and enhances operational efficiency, as businesses can respond quickly to changing
demands without investing heavily in physical infrastructure.
Question 3:
What does the acronym "BYOD" stand for in IT management?
• A) Bring Your Own Device
• B) Build Your Own Database
• C) Backup Your Online Data
• D) Buy Your Own Domain
,CORRECT ANSWER: A) Bring Your Own Device
Rationale: BYOD (Bring Your Own Device) policies allow employees to use their
personal devices (laptops, smartphones, tablets) for work purposes. This approach can
enhance productivity and employee satisfaction, but it also raises security concerns
that need to be managed effectively.
Question 4:
Which framework is commonly used to manage IT projects?
• A) Six Sigma
• B) Agile
• C) Waterfall
• D) Both B and C
CORRECT ANSWER: D) Both B and C
Rationale: Both Agile and Waterfall are widely used frameworks for managing IT
projects. Agile focuses on iterative development and responsiveness to change, while
the Waterfall model emphasizes a linear and sequential approach. The choice between
the two often depends on the specific project requirements and organizational context.
Question 5:
What is a major risk associated with data management?
• A) Decreased data storage capacity
• B) Data breaches and cyber threats
• C) Improved data analysis capabilities
• D) Enhanced customer insights
CORRECT ANSWER: B) Data breaches and cyber threats
Rationale: Data management involves critical risks, particularly relating to data
breaches and cyber threats. Organizations must implement robust security measures
and protocols to safeguard sensitive information from unauthorized access and
potential exploitation.
Question 6:
What is the main goal of IT service management (ITSM)?
• A) To reduce the number of IT employees
, • B) To improve the quality of IT services delivered to customers
• C) To eliminate downtime completely
• D) To focus solely on technical issues
CORRECT ANSWER: B) To improve the quality of IT services delivered to customers
Rationale: ITSM aims to enhance the delivery and management of IT services to ensure
they meet the needs and expectations of customers and stakeholders, optimizing
service quality and customer satisfaction.
Question 7:
Which of the following is a characteristic of "big data"?
• A) Data that is always structured
• B) Limited access to data
• C) High volume, velocity, and variety
• D) Data that never changes
CORRECT ANSWER: C) High volume, velocity, and variety
Rationale: Big data is characterized by its high volume, velocity, and variety. These three
"V's" define the complex nature of data generated from various sources and necessitate
advanced analytic techniques to derive insights.
Question 8:
What is the purpose of a business continuity plan (BCP)?
• A) To increase market competitiveness
• B) To ensure business operations can continue during a disruption
• C) To reduce operational costs
• D) To improve customer service
CORRECT ANSWER: B) To ensure business operations can continue during a
disruption
Rationale: A business continuity plan is designed to prepare an organization for
unexpected disruptions, ensuring that critical functions can continue and recover
effectively in the face of adverse events.
Question 9:
, What does ERP stand for in IT management?
• A) Enterprise Resource Planning
• B) Electronic Resource Protocol
• C) Enterprise Reporting Program
• D) Enhanced Resource Planning
CORRECT ANSWER: A) Enterprise Resource Planning
Rationale: ERP stands for Enterprise Resource Planning, which refers to integrated
management software used by organizations to manage and automate core business
processes, streamlining operations and information across various departments.
Question 10:
Which of the following best describes "Agile" methodology?
• A) A linear approach to project management
• B) A time-boxed approach that promotes iterative development
• C) A methodology that focuses solely on documentation
• D) An approach that eliminates planning
CORRECT ANSWER: B) A time-boxed approach that promotes iterative
development
Rationale: Agile methodology emphasizes flexibility and iterative progress, allowing
teams to deliver small increments of work through time-boxed iterations. This
encourages regular feedback and adjustments throughout the project lifecycle.
Question 11:
What is the primary function of a firewall in IT security?
• A) To improve internet speed
• B) To review software licenses
• C) To block unauthorized access to a network
• D) To analyze data traffic
CORRECT ANSWER: C) To block unauthorized access to a network
Rationale: Firewalls are security devices that monitor and control incoming and
outgoing network traffic based on predetermined security rules, thus preventing
unauthorized access and potential threats.
OA Practice Questions with Verified Answers & Detailed Rationales | IT
Governance, Systems Management, Cybersecurity, Data Management,
Cloud Computing, Business–IT Alignment & Objective Assessment Prep
Question 1:
What is the primary purpose of IT governance?
• A) To increase the speed of software development
• B) To ensure that IT investments align with business goals
• C) To minimize the use of technology in business operations
• D) To eliminate all IT risks
CORRECT ANSWER: B) To ensure that IT investments align with business goals
Rationale: IT governance is focused on ensuring that an organization's IT strategy aligns
with its business objectives. It facilitates decision-making processes that maximize
value from IT investments while managing risks and resource allocation effectively.
Question 2:
Which of the following is a key benefit of cloud computing?
• A) Increased hardware costs
• B) Scalability and flexibility
• C) Limited accessibility
• D) Reduced collaboration among teams
CORRECT ANSWER: B) Scalability and flexibility
Rationale: Cloud computing offers significant scalability and flexibility, allowing
organizations to easily adjust resources based on their needs. This fosters innovation
and enhances operational efficiency, as businesses can respond quickly to changing
demands without investing heavily in physical infrastructure.
Question 3:
What does the acronym "BYOD" stand for in IT management?
• A) Bring Your Own Device
• B) Build Your Own Database
• C) Backup Your Online Data
• D) Buy Your Own Domain
,CORRECT ANSWER: A) Bring Your Own Device
Rationale: BYOD (Bring Your Own Device) policies allow employees to use their
personal devices (laptops, smartphones, tablets) for work purposes. This approach can
enhance productivity and employee satisfaction, but it also raises security concerns
that need to be managed effectively.
Question 4:
Which framework is commonly used to manage IT projects?
• A) Six Sigma
• B) Agile
• C) Waterfall
• D) Both B and C
CORRECT ANSWER: D) Both B and C
Rationale: Both Agile and Waterfall are widely used frameworks for managing IT
projects. Agile focuses on iterative development and responsiveness to change, while
the Waterfall model emphasizes a linear and sequential approach. The choice between
the two often depends on the specific project requirements and organizational context.
Question 5:
What is a major risk associated with data management?
• A) Decreased data storage capacity
• B) Data breaches and cyber threats
• C) Improved data analysis capabilities
• D) Enhanced customer insights
CORRECT ANSWER: B) Data breaches and cyber threats
Rationale: Data management involves critical risks, particularly relating to data
breaches and cyber threats. Organizations must implement robust security measures
and protocols to safeguard sensitive information from unauthorized access and
potential exploitation.
Question 6:
What is the main goal of IT service management (ITSM)?
• A) To reduce the number of IT employees
, • B) To improve the quality of IT services delivered to customers
• C) To eliminate downtime completely
• D) To focus solely on technical issues
CORRECT ANSWER: B) To improve the quality of IT services delivered to customers
Rationale: ITSM aims to enhance the delivery and management of IT services to ensure
they meet the needs and expectations of customers and stakeholders, optimizing
service quality and customer satisfaction.
Question 7:
Which of the following is a characteristic of "big data"?
• A) Data that is always structured
• B) Limited access to data
• C) High volume, velocity, and variety
• D) Data that never changes
CORRECT ANSWER: C) High volume, velocity, and variety
Rationale: Big data is characterized by its high volume, velocity, and variety. These three
"V's" define the complex nature of data generated from various sources and necessitate
advanced analytic techniques to derive insights.
Question 8:
What is the purpose of a business continuity plan (BCP)?
• A) To increase market competitiveness
• B) To ensure business operations can continue during a disruption
• C) To reduce operational costs
• D) To improve customer service
CORRECT ANSWER: B) To ensure business operations can continue during a
disruption
Rationale: A business continuity plan is designed to prepare an organization for
unexpected disruptions, ensuring that critical functions can continue and recover
effectively in the face of adverse events.
Question 9:
, What does ERP stand for in IT management?
• A) Enterprise Resource Planning
• B) Electronic Resource Protocol
• C) Enterprise Reporting Program
• D) Enhanced Resource Planning
CORRECT ANSWER: A) Enterprise Resource Planning
Rationale: ERP stands for Enterprise Resource Planning, which refers to integrated
management software used by organizations to manage and automate core business
processes, streamlining operations and information across various departments.
Question 10:
Which of the following best describes "Agile" methodology?
• A) A linear approach to project management
• B) A time-boxed approach that promotes iterative development
• C) A methodology that focuses solely on documentation
• D) An approach that eliminates planning
CORRECT ANSWER: B) A time-boxed approach that promotes iterative
development
Rationale: Agile methodology emphasizes flexibility and iterative progress, allowing
teams to deliver small increments of work through time-boxed iterations. This
encourages regular feedback and adjustments throughout the project lifecycle.
Question 11:
What is the primary function of a firewall in IT security?
• A) To improve internet speed
• B) To review software licenses
• C) To block unauthorized access to a network
• D) To analyze data traffic
CORRECT ANSWER: C) To block unauthorized access to a network
Rationale: Firewalls are security devices that monitor and control incoming and
outgoing network traffic based on predetermined security rules, thus preventing
unauthorized access and potential threats.
