BUSINESS NOTES CHAPTERS 7-9
EXAM QUESTIONS AND ANSWERS
Management 4wr- 4wrANSWERS--The 4wrprocess 4wrused 4wrto 4wraccomplish
4wrorganizational 4wrgoals 4wrthrough 4wrplanning, 4wrorganizing, 4wrleading, 4wrand
4wrcontrolling
Controling 4wr- 4wrANSWERS--Observation 4wrand 4wrfollow 4wrup 4wrleading 4wrto:
4wraffrimation, 4wrcoaching, 4wrrevision/training
Planning 4wr- 4wrANSWERS--Setting 4wrthe 4wrorganizations 4wrvisions, 4wrgoals, 4wrand
4wrobjectives
Vision 4wr- 4wrANSWERS--More 4wrthan 4wra 4wrgoal; 4wran 4wrecompassing
4wrexplanation 4wrof 4wrwhy 4wrthe 4wrorganization 4wrexists 4wrand 4wrwhere 4writ 4wris
4wrtrying 4wrto 4wrgo
Goals 4wr- 4wrANSWERS--The 4wrbroad, 4wrlong-term 4wraccomplishments 4wran
4wrorganization 4wrwishes 4wrto 4wrattain
Objectives 4wr- 4wrANSWERS--Specific, 4wrshort-term 4wrstatements 4wrdetailing 4wrhow
4wrto 4wrachieve 4wrthe 4wrorganization's 4wrgoals
SMART 4wr- 4wrANSWERS--Specific, 4wrMeasurable, 4wrAttainable,
4wrRealistic/relevant, 4wrTimely
mission 4wrstatement 4wr- 4wrANSWERS--an 4wroutline 4wrof 4wrthe 4wrfundamental
4wrpurposes 4wrof 4wran 4wrorganization
SWOT 4wranalysis 4wr- 4wrANSWERS--strengths, 4wrweaknesses, 4wropportunities,
4wrthreats
technical 4wrskills 4wr- 4wrANSWERS--the 4wrability 4wrto 4wrperform 4wrtasks 4wrin 4wra
4wrspecific 4wrdiscipline 4wror 4wrdepartment
Human 4wrRelations 4wrSkills 4wr- 4wrANSWERS--communication 4wrand 4wrmotivation;
4wrthey 4wrenable 4wrmanagers 4wrto 4wrwork 4wrthrough 4wrand 4wrwith 4wrpeople
Conceptual 4wrSkills 4wr- 4wrANSWERS--The 4wrability 4wrto 4wrpicture 4wrthe
4wrorganization 4wras 4wra 4wrwhole 4wrand 4wrthe 4wrrelationship 4wramong 4writs 4wrvarious
4wrparts.
Staffing 4wr- 4wrANSWERS--hiring, 4wrmotivating, 4wrand 4wrretaining 4wrthe 4wrbest
4wrpeople 4wravailable 4wrto 4wraccomplish 4wrthe 4wrcompany's 4wrobjectives
, transparency 4wr- 4wrANSWERS--the 4wrpresentation 4wrof 4wra 4wrcompany's 4wrfacts
4wrand 4wrfigures 4wrin 4wra 4wrway 4wrthat 4wris 4wrclear 4wrand 4wrapparent 4wrto 4wrall
4wrstakeholders
Empowerment 4wr- 4wrANSWERS--Progressive 4wrleaders 4wrgive 4wremployees 4wrthe
4wrauthority 4wrto 4wrmake 4wrdecisions 4wron 4wrtheir 4wrown 4wrwithout 4wrconsulting 4wra
4wrmanager.
Autocratic 4wrLeadership 4wr- 4wrANSWERS--making 4wrmanagerial 4wrdecisions
4wrwithout 4wrconsulting 4wrothers
Participative 4wror 4wrDemocratic 4wrLeadership 4wr- 4wrANSWERS--managers 4wrand
4wremployees 4wrwork 4wrtogether 4wrto 4wrmake 4wrdecisions
free-rein 4wrleadership 4wr- 4wrANSWERS--managers 4wrset 4wrobjectives 4wrand
4wremployees 4wrare 4wrfree 4wrto 4wrdo 4wrwhatever 4wris 4wrappropriate 4wrto
4wraccomplish 4wrthose 4wrobjectives
enabling 4wr- 4wrANSWERS--giving 4wrworkers 4wrthe 4wreducation 4wrand 4wrtools 4wrthey
4wrneed 4wrto 4wrmake 4wrdecisions
Knowledge 4wrManagement 4wr- 4wrANSWERS--finding 4wrthe 4wrright 4wrinformation,
4wrkeeping 4wrthe 4wrinformation 4wrin 4wra 4wrreadily 4wraccessible 4wrplace, 4wrand
4wrmaking 4wrthe 4wrinformation 4wrknown 4wrto 4wreveryone 4wrin 4wrthe 4wrfirm
External 4wrCustomers 4wr- 4wrANSWERS--dealers, 4wrwho 4wrbuy 4wrproducts 4wrto
4wrsell 4wrto 4wrothers, 4wrand 4wrultimate 4wrcustomers 4wr(or 4wrend 4wrusers), 4wrwho
4wrbuy 4wrproducts 4wrfor 4wrtheir 4wrown 4wrpersonal 4wruse
Internal 4wrcustomers 4wr- 4wrANSWERS--individuals 4wrand 4wrunits 4wrwithin 4wrthe
4wrfirm 4wrthat 4wrreceive 4wrservices 4wrfrom 4wrother 4wrindividuals 4wror 4wrunits
silo 4wr- 4wrANSWERS--advertising, 4wrmarketing, 4wrsales 4wr- 4wrall 4wrsplit 4wrup 4wrand
4wrnot 4wrcooperated 4wron 4wrtogether. 4wreach 4wrperson 4wrwith 4wrtheir 4wrown 4wrtast
4wronly 4wrworries 4wrabout 4wrtheir 4wrown 4wrtask
economies 4wrof 4wrsale 4wr- 4wrANSWERS--Companies 4wrcan 4wrreduce 4wrtheir
4wrproduction 4wrcosts 4wrby 4wrpurchasing 4wrraw 4wrmaterials 4wrin 4wrbulk.
hierarchy 4wr- 4wrANSWERS--a 4wrsystem 4wror 4wrorganization 4wrin 4wrwhich 4wrone
4wrperson 4wris 4wrat 4wrthe 4wrtop 4wrof 4wran 4wrorganization 4wrand 4wrthere 4wris 4wra
4wrranked 4wror 4wrsequential 4wrsytem 4wrordering 4wrfrom 4wrthe 4wrtop 4wrdown
chain 4wrof 4wrcommand 4wr- 4wrANSWERS--the 4wrline 4wrof 4wrauthority 4wrthat 4wrmoves
4wrfrom 4wrthe 4wrtop 4wrof 4wra 4wrhierarchy 4wrto 4wrthe 4wrlowest 4wrlevel
organization 4wrchart 4wr- 4wrANSWERS--A 4wrvisual 4wrdevice 4wrthat 4wrshows
4wrrelationships 4wramong 4wrpeople 4wrand 4wrdivides 4wrthe 4wrorganization's 4wrwork;
4writ 4wrshows 4wrwho 4wrreports 4wrto 4wrwhom.
EXAM QUESTIONS AND ANSWERS
Management 4wr- 4wrANSWERS--The 4wrprocess 4wrused 4wrto 4wraccomplish
4wrorganizational 4wrgoals 4wrthrough 4wrplanning, 4wrorganizing, 4wrleading, 4wrand
4wrcontrolling
Controling 4wr- 4wrANSWERS--Observation 4wrand 4wrfollow 4wrup 4wrleading 4wrto:
4wraffrimation, 4wrcoaching, 4wrrevision/training
Planning 4wr- 4wrANSWERS--Setting 4wrthe 4wrorganizations 4wrvisions, 4wrgoals, 4wrand
4wrobjectives
Vision 4wr- 4wrANSWERS--More 4wrthan 4wra 4wrgoal; 4wran 4wrecompassing
4wrexplanation 4wrof 4wrwhy 4wrthe 4wrorganization 4wrexists 4wrand 4wrwhere 4writ 4wris
4wrtrying 4wrto 4wrgo
Goals 4wr- 4wrANSWERS--The 4wrbroad, 4wrlong-term 4wraccomplishments 4wran
4wrorganization 4wrwishes 4wrto 4wrattain
Objectives 4wr- 4wrANSWERS--Specific, 4wrshort-term 4wrstatements 4wrdetailing 4wrhow
4wrto 4wrachieve 4wrthe 4wrorganization's 4wrgoals
SMART 4wr- 4wrANSWERS--Specific, 4wrMeasurable, 4wrAttainable,
4wrRealistic/relevant, 4wrTimely
mission 4wrstatement 4wr- 4wrANSWERS--an 4wroutline 4wrof 4wrthe 4wrfundamental
4wrpurposes 4wrof 4wran 4wrorganization
SWOT 4wranalysis 4wr- 4wrANSWERS--strengths, 4wrweaknesses, 4wropportunities,
4wrthreats
technical 4wrskills 4wr- 4wrANSWERS--the 4wrability 4wrto 4wrperform 4wrtasks 4wrin 4wra
4wrspecific 4wrdiscipline 4wror 4wrdepartment
Human 4wrRelations 4wrSkills 4wr- 4wrANSWERS--communication 4wrand 4wrmotivation;
4wrthey 4wrenable 4wrmanagers 4wrto 4wrwork 4wrthrough 4wrand 4wrwith 4wrpeople
Conceptual 4wrSkills 4wr- 4wrANSWERS--The 4wrability 4wrto 4wrpicture 4wrthe
4wrorganization 4wras 4wra 4wrwhole 4wrand 4wrthe 4wrrelationship 4wramong 4writs 4wrvarious
4wrparts.
Staffing 4wr- 4wrANSWERS--hiring, 4wrmotivating, 4wrand 4wrretaining 4wrthe 4wrbest
4wrpeople 4wravailable 4wrto 4wraccomplish 4wrthe 4wrcompany's 4wrobjectives
, transparency 4wr- 4wrANSWERS--the 4wrpresentation 4wrof 4wra 4wrcompany's 4wrfacts
4wrand 4wrfigures 4wrin 4wra 4wrway 4wrthat 4wris 4wrclear 4wrand 4wrapparent 4wrto 4wrall
4wrstakeholders
Empowerment 4wr- 4wrANSWERS--Progressive 4wrleaders 4wrgive 4wremployees 4wrthe
4wrauthority 4wrto 4wrmake 4wrdecisions 4wron 4wrtheir 4wrown 4wrwithout 4wrconsulting 4wra
4wrmanager.
Autocratic 4wrLeadership 4wr- 4wrANSWERS--making 4wrmanagerial 4wrdecisions
4wrwithout 4wrconsulting 4wrothers
Participative 4wror 4wrDemocratic 4wrLeadership 4wr- 4wrANSWERS--managers 4wrand
4wremployees 4wrwork 4wrtogether 4wrto 4wrmake 4wrdecisions
free-rein 4wrleadership 4wr- 4wrANSWERS--managers 4wrset 4wrobjectives 4wrand
4wremployees 4wrare 4wrfree 4wrto 4wrdo 4wrwhatever 4wris 4wrappropriate 4wrto
4wraccomplish 4wrthose 4wrobjectives
enabling 4wr- 4wrANSWERS--giving 4wrworkers 4wrthe 4wreducation 4wrand 4wrtools 4wrthey
4wrneed 4wrto 4wrmake 4wrdecisions
Knowledge 4wrManagement 4wr- 4wrANSWERS--finding 4wrthe 4wrright 4wrinformation,
4wrkeeping 4wrthe 4wrinformation 4wrin 4wra 4wrreadily 4wraccessible 4wrplace, 4wrand
4wrmaking 4wrthe 4wrinformation 4wrknown 4wrto 4wreveryone 4wrin 4wrthe 4wrfirm
External 4wrCustomers 4wr- 4wrANSWERS--dealers, 4wrwho 4wrbuy 4wrproducts 4wrto
4wrsell 4wrto 4wrothers, 4wrand 4wrultimate 4wrcustomers 4wr(or 4wrend 4wrusers), 4wrwho
4wrbuy 4wrproducts 4wrfor 4wrtheir 4wrown 4wrpersonal 4wruse
Internal 4wrcustomers 4wr- 4wrANSWERS--individuals 4wrand 4wrunits 4wrwithin 4wrthe
4wrfirm 4wrthat 4wrreceive 4wrservices 4wrfrom 4wrother 4wrindividuals 4wror 4wrunits
silo 4wr- 4wrANSWERS--advertising, 4wrmarketing, 4wrsales 4wr- 4wrall 4wrsplit 4wrup 4wrand
4wrnot 4wrcooperated 4wron 4wrtogether. 4wreach 4wrperson 4wrwith 4wrtheir 4wrown 4wrtast
4wronly 4wrworries 4wrabout 4wrtheir 4wrown 4wrtask
economies 4wrof 4wrsale 4wr- 4wrANSWERS--Companies 4wrcan 4wrreduce 4wrtheir
4wrproduction 4wrcosts 4wrby 4wrpurchasing 4wrraw 4wrmaterials 4wrin 4wrbulk.
hierarchy 4wr- 4wrANSWERS--a 4wrsystem 4wror 4wrorganization 4wrin 4wrwhich 4wrone
4wrperson 4wris 4wrat 4wrthe 4wrtop 4wrof 4wran 4wrorganization 4wrand 4wrthere 4wris 4wra
4wrranked 4wror 4wrsequential 4wrsytem 4wrordering 4wrfrom 4wrthe 4wrtop 4wrdown
chain 4wrof 4wrcommand 4wr- 4wrANSWERS--the 4wrline 4wrof 4wrauthority 4wrthat 4wrmoves
4wrfrom 4wrthe 4wrtop 4wrof 4wra 4wrhierarchy 4wrto 4wrthe 4wrlowest 4wrlevel
organization 4wrchart 4wr- 4wrANSWERS--A 4wrvisual 4wrdevice 4wrthat 4wrshows
4wrrelationships 4wramong 4wrpeople 4wrand 4wrdivides 4wrthe 4wrorganization's 4wrwork;
4writ 4wrshows 4wrwho 4wrreports 4wrto 4wrwhom.
