Page 1 of 42
CERTIFIED BEHAVIORAL HEALTH CASE MANAGER (CBHCM)
PRACTICE EXAM WITH COMPLETE QUESTIONS AND VERIFIED
ANSWERS LATEST UPDATED VERSION THIS YEAR
Question: Many program funders regulatory agencies, and others set documentation timelines.
Regardless of the client, which hierarchy must case managers follow when determine the
agency to assist the client - CORRECT ANSWER✔✔Laws and statutes, agency operating
procedure, funder
requirements
Question: When a case manager locates a reliable resource for a common client need, such as
family budgeting skills, the case manager should - CORRECT ANSWER✔✔Ensure the services
offered match client needs, then make the
referral
Question: What is the purpose of ongoing assessment by the case manager? - CORRECT
ANSWER✔✔Monitoring client progress.
, Page 2 of 42
Question: A client is seeking assistance with reemployment. He was a licensed commercial and
residential reconstruction before he had to leave the workforce to attend to his behavioral
health issues. Your client needing to hire a handyman and offers to do the work for your family.
What is your BEST response? - CORRECT ANSWER✔✔Politely decline his offer by explaining the
concepts of dual
boundaries.
Question: The principal purpose of involving collateral sources in case management activities is
to: - CORRECT ANSWER✔✔Obtain resources necessary to assist the client in meeting long and
short term goals
Q:A formal process that facilitates the clinically appropriate movement of clients from one level
of care to another, including from one practitioner to another is called: - CORRECT
ANSWER✔✔Transitional planning
Question: Under what circumstances can substance use information be disclosed? - CORRECT
ANSWER✔✔Whenever a release of information is signed to disclose information
to another part
, Page 3 of 42
Question: When can you share information about a client with a third party WITHOUT a valid
release of information on file? - CORRECT ANSWER✔✔With a court order
Question: The MOST IMPORTANT reason to communicate with collateral resources during
initial assessment and ongoing planning is to: - CORRECT ANSWER✔✔Ensure you have a
complete client assessment
Question: Of the following which is not considered a client need? - CORRECT ANSWER✔✔Bank
assistance
Question: A progress note should include: - CORRECT ANSWER✔✔Actual events, important
client statements, and dates
Question: Which of the following should the case manager know before making formal and
informal referrals to service providers? - CORRECT ANSWER✔✔The eligibility criteria of resource
agencies and service providers
, Page 4 of 42
Question: Your clients tell you that his sister, who pays her rent and household expenses,
moved unexpected to another state last week. The client doesn't have money to afford the rent.
Your client doesn't know how she will be able to obtain financial assistance to solve her actual
need. What is the first steps to help his client - CORRECT ANSWER✔✔Conduct an assessment
and service plan update to include her new financial
needs
Question: Your client has just revealed that she has been in an abusive relationship for two
years and doesn't know how to safety leave. What would be an appropriate response -
CORRECT ANSWER✔✔Engage the client in developing a safety plan
Question: A client recently missed an appointment to get his medication refilled. Your client
asks if you can call his doctor to help him get a new follow-up appointment. What is the next
step? - CORRECT ANSWER✔✔Ask your client to sign a release of information so the
authorization
is documented.
CERTIFIED BEHAVIORAL HEALTH CASE MANAGER (CBHCM)
PRACTICE EXAM WITH COMPLETE QUESTIONS AND VERIFIED
ANSWERS LATEST UPDATED VERSION THIS YEAR
Question: Many program funders regulatory agencies, and others set documentation timelines.
Regardless of the client, which hierarchy must case managers follow when determine the
agency to assist the client - CORRECT ANSWER✔✔Laws and statutes, agency operating
procedure, funder
requirements
Question: When a case manager locates a reliable resource for a common client need, such as
family budgeting skills, the case manager should - CORRECT ANSWER✔✔Ensure the services
offered match client needs, then make the
referral
Question: What is the purpose of ongoing assessment by the case manager? - CORRECT
ANSWER✔✔Monitoring client progress.
, Page 2 of 42
Question: A client is seeking assistance with reemployment. He was a licensed commercial and
residential reconstruction before he had to leave the workforce to attend to his behavioral
health issues. Your client needing to hire a handyman and offers to do the work for your family.
What is your BEST response? - CORRECT ANSWER✔✔Politely decline his offer by explaining the
concepts of dual
boundaries.
Question: The principal purpose of involving collateral sources in case management activities is
to: - CORRECT ANSWER✔✔Obtain resources necessary to assist the client in meeting long and
short term goals
Q:A formal process that facilitates the clinically appropriate movement of clients from one level
of care to another, including from one practitioner to another is called: - CORRECT
ANSWER✔✔Transitional planning
Question: Under what circumstances can substance use information be disclosed? - CORRECT
ANSWER✔✔Whenever a release of information is signed to disclose information
to another part
, Page 3 of 42
Question: When can you share information about a client with a third party WITHOUT a valid
release of information on file? - CORRECT ANSWER✔✔With a court order
Question: The MOST IMPORTANT reason to communicate with collateral resources during
initial assessment and ongoing planning is to: - CORRECT ANSWER✔✔Ensure you have a
complete client assessment
Question: Of the following which is not considered a client need? - CORRECT ANSWER✔✔Bank
assistance
Question: A progress note should include: - CORRECT ANSWER✔✔Actual events, important
client statements, and dates
Question: Which of the following should the case manager know before making formal and
informal referrals to service providers? - CORRECT ANSWER✔✔The eligibility criteria of resource
agencies and service providers
, Page 4 of 42
Question: Your clients tell you that his sister, who pays her rent and household expenses,
moved unexpected to another state last week. The client doesn't have money to afford the rent.
Your client doesn't know how she will be able to obtain financial assistance to solve her actual
need. What is the first steps to help his client - CORRECT ANSWER✔✔Conduct an assessment
and service plan update to include her new financial
needs
Question: Your client has just revealed that she has been in an abusive relationship for two
years and doesn't know how to safety leave. What would be an appropriate response -
CORRECT ANSWER✔✔Engage the client in developing a safety plan
Question: A client recently missed an appointment to get his medication refilled. Your client
asks if you can call his doctor to help him get a new follow-up appointment. What is the next
step? - CORRECT ANSWER✔✔Ask your client to sign a release of information so the
authorization
is documented.
