, Chapter5b1.5bThe5bExceptional5bManager:5bWhat5bYou5bDo,
5bHow5bYou5bDo5bIt
TRUE/FALSE5b-
5bWrite5b'T'5bif5bthe5bstatement5bis5btrue5band5b'F'5bif5bthe5bstatement5bis5bfalse.
1) At5btimes,5bto5bbe5befficient5bin5bmanagement5bmeans5bNOT5busing5bresources5bin5bth
e5bmost5bcost-5beffective5bway.
⊚ true
⊚ false
2) Organizations5bcan5bgain5ba5bcompetitive5badvantage5bsimply5bby5bmatching5btheir5bcom
petition5bin5bterms5bof5bcutting5bcosts5band5bresponsiveness5bto5bemployees.
⊚ true
⊚ false
3) Innovation5bin5bbusiness5bis5bdefined5bas5bseeking5bways5bto5bdeliver5bless5bcostly5b
goods5bbut5bin5bsimilar5bways,5bmaintaining5bemployee5bmorale.
⊚ true
⊚ false
4) Telecommuting5bhas5bbeen5bfound5bto5benhance5bemployee5bsatisfaction5band5bperformance.
⊚ true
⊚ false
,5) Jorge5bis5bdeveloping5ba5bnew5bemployee5bschedule5bfor5bhis5blandscaping5bbusiness5bd
ue5bto5bthe5bincrease5bin5bcustomer5bcalls5bduring5bthe5bsummer.5bWhile5bdoing5bthis,5bJorge5bis5
binvolved5bin5borganizing.
⊚ true
⊚ false
6) Amber,5ba5bdistrict5bmanager5bfor5ba5blarge5brestaurant5bchain,5bis5bcomparing5bthe5bgo
als5bof5bher5brestaurants5bwith5brecent5bsales.5bShe5bknows5bthat5btwo5brestaurants5bare5bunderp
erforming,5bso5bshe5bplans5bon5bmeeting5bwith5bthose5bmanagers5bto5bdiscuss5bcorrective5bacti
on;5bthis5bprocess5bis5bthe5bcontrolling5bmanagerial5bfunction.
⊚ true
⊚ false
7) Tia5bworks5bfor5ba5bline5bof5bhigh-
end5bfashion5bclothing5bstores.5bIn5bher5brole,5bshe5bmakes5bstrategic5blong-
term5bdecisions5babout5bher5bcompany’s5boverall5bdirection,5band5bshe5bcreates5bthe5boverall5bcor
porate5bgoals,5bpolicies,5band5bstrategies.5bIn5blight5bof5bthese5btasks,5bTia5bmust5bbe5ba5bmiddle
5bmanager.
⊚ true
⊚ false
8) Leonardo5bis5ba5bdistrict5bmanager5bwho5boversees5bseveral5bstore5bmanagers5bin5ba5bnatio
nal5bchain5bof5bretailers.5bLeonardo5breports5bdirectly5bto5bthe5bvice5bpresident5bof5bstores5band5b
marketing,5ba5bmember5bof5btop5bmanagement.5bLeonardo5bis5ba5bmiddle5bmanager.
, ⊚ true
⊚ false
9) Mintzberg5bconcluded5bthat5bmanagers5bplay5bthree5bbroad5btypes5bof5broles:5binter
personal,5banalytical,5band5bcritical.
⊚ true
⊚ false
10) It’s5byour5bresponsibility5bto5bmanage5b your5bcareer,5bbut5bothers5bcan5balso5bmake5bit5bhappe
n.
⊚ true
⊚ false
MULTIPLE5bCHOICE5b-
5bChoose5bthe5bone5balternative5bthat5bbest5bcompletes5bthe5bstatement5bor5banswers5bthe5b
question.
11) Which5bone5bof5bthe5bfollowing5bis5bone5bway5bto5bthink5babout5bmanagement?
A) efficiency5bin5bmotion
B) the5bscience5bof5bhelping5bpeople
C) the5bscience5bof5baccomplishing5bthings
D) the5bart5bof5bgetting5bthings5bdone5bthrough5bpeople
E) the5bscience5bof5bsynergy
5bHow5bYou5bDo5bIt
TRUE/FALSE5b-
5bWrite5b'T'5bif5bthe5bstatement5bis5btrue5band5b'F'5bif5bthe5bstatement5bis5bfalse.
1) At5btimes,5bto5bbe5befficient5bin5bmanagement5bmeans5bNOT5busing5bresources5bin5bth
e5bmost5bcost-5beffective5bway.
⊚ true
⊚ false
2) Organizations5bcan5bgain5ba5bcompetitive5badvantage5bsimply5bby5bmatching5btheir5bcom
petition5bin5bterms5bof5bcutting5bcosts5band5bresponsiveness5bto5bemployees.
⊚ true
⊚ false
3) Innovation5bin5bbusiness5bis5bdefined5bas5bseeking5bways5bto5bdeliver5bless5bcostly5b
goods5bbut5bin5bsimilar5bways,5bmaintaining5bemployee5bmorale.
⊚ true
⊚ false
4) Telecommuting5bhas5bbeen5bfound5bto5benhance5bemployee5bsatisfaction5band5bperformance.
⊚ true
⊚ false
,5) Jorge5bis5bdeveloping5ba5bnew5bemployee5bschedule5bfor5bhis5blandscaping5bbusiness5bd
ue5bto5bthe5bincrease5bin5bcustomer5bcalls5bduring5bthe5bsummer.5bWhile5bdoing5bthis,5bJorge5bis5
binvolved5bin5borganizing.
⊚ true
⊚ false
6) Amber,5ba5bdistrict5bmanager5bfor5ba5blarge5brestaurant5bchain,5bis5bcomparing5bthe5bgo
als5bof5bher5brestaurants5bwith5brecent5bsales.5bShe5bknows5bthat5btwo5brestaurants5bare5bunderp
erforming,5bso5bshe5bplans5bon5bmeeting5bwith5bthose5bmanagers5bto5bdiscuss5bcorrective5bacti
on;5bthis5bprocess5bis5bthe5bcontrolling5bmanagerial5bfunction.
⊚ true
⊚ false
7) Tia5bworks5bfor5ba5bline5bof5bhigh-
end5bfashion5bclothing5bstores.5bIn5bher5brole,5bshe5bmakes5bstrategic5blong-
term5bdecisions5babout5bher5bcompany’s5boverall5bdirection,5band5bshe5bcreates5bthe5boverall5bcor
porate5bgoals,5bpolicies,5band5bstrategies.5bIn5blight5bof5bthese5btasks,5bTia5bmust5bbe5ba5bmiddle
5bmanager.
⊚ true
⊚ false
8) Leonardo5bis5ba5bdistrict5bmanager5bwho5boversees5bseveral5bstore5bmanagers5bin5ba5bnatio
nal5bchain5bof5bretailers.5bLeonardo5breports5bdirectly5bto5bthe5bvice5bpresident5bof5bstores5band5b
marketing,5ba5bmember5bof5btop5bmanagement.5bLeonardo5bis5ba5bmiddle5bmanager.
, ⊚ true
⊚ false
9) Mintzberg5bconcluded5bthat5bmanagers5bplay5bthree5bbroad5btypes5bof5broles:5binter
personal,5banalytical,5band5bcritical.
⊚ true
⊚ false
10) It’s5byour5bresponsibility5bto5bmanage5b your5bcareer,5bbut5bothers5bcan5balso5bmake5bit5bhappe
n.
⊚ true
⊚ false
MULTIPLE5bCHOICE5b-
5bChoose5bthe5bone5balternative5bthat5bbest5bcompletes5bthe5bstatement5bor5banswers5bthe5b
question.
11) Which5bone5bof5bthe5bfollowing5bis5bone5bway5bto5bthink5babout5bmanagement?
A) efficiency5bin5bmotion
B) the5bscience5bof5bhelping5bpeople
C) the5bscience5bof5baccomplishing5bthings
D) the5bart5bof5bgetting5bthings5bdone5bthrough5bpeople
E) the5bscience5bof5bsynergy
