A. Care changes from patient-centered to provider-centered
B. Care depends on independent, individual performance excellence
C. Accountability is universal and reciprocal, not top-down
D. Looking at errors as individual failures
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, C. Accountability is universal and reciprocal, not top-down
A hospital is attempting to engage their board in their quality endeavors. Which is the
best strategy to improve the board's involvement?
A. Report all quality measures to the board
B. Align the quality measures with the hospital's strategic goals
C. Focus only on measures that are tied to reimbursement
D. Set only goals that can be attained.
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B. Align the quality measures with the hospital's strategic goals.
Which of the following changes to operations would best highlight leadership's
commitment to patient safety?
A. Implementing quarterly town hall meetings to share organizational information
B. The hospital executive reporting on patient safety at every board meeting
C. Including an executive representative on all root cause analysis teams
D. Executive leadership regularly participating in leadership rounds and daily safety
briefings.
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D. Executive leadership regularly participating in leadership rounds and
daily safety briefings