Facility management
Chapter 0: The Sustainable Development Goals
The five P’s: (EXAMENVRAAG)
1. People: dignity and equality: modern
slaves, the do not get paid enough.
Equality for the genders, privileges for
school, jobs etc.
2. Prosperity: live in a good environment
and nature
3. Peace: no wars
4. Partnership: finding global solutions
5. Planet: save are planet
Why do we need it in facility management? Because we need those
think in hospitality.
- Solor panels
- Not hiring people how are here illegally and working for a low salary
- Etc
Chapter 1: an introduction
In most hotels: responsibility of the engineering and maintenance
department:
- Facility:
o the building
o the physical grounds of the hotel,
o energy and water management: heating not on gas, reusable
water
- Planned maintenance and cleaning programs: during the holidays or
when it is low season. This needs to be done on regular bases,
otherwise you will get a lot of problems all together
- improving physical assets: if you mentane your product well,
- diversification of revenue options.
- Sustainability
The different service for facility management
Cleaning services:
- Daily cleaning, the toilets, main areas, rooms
- Periodical cleaning: couches in the common areas, windows,
technical areas
- Special cleaning: a fire happens and you need to clean
, - Segment cleaning: the underground parking, rooftop (closed off
while cleaning)
Support services:
- Front office:
- Back office: an outsider calls to the hotel and they need to be
redirected to the right department (pbx)
- Welfare facilities: the company car
- Labour supply: what you need if you want to achieve thing and need
people outside your building
Property services:
- Building maintenance: keeping the buildings in good shape, like
cleaning the windows
- Grounds maintenance: the threes in de parking
- Environment management: the gardens
- Energy: mazout, gas, solar
- Damage control: if a tree is being cut, preventing that branches fly
on a person
Catering services:
- Contract catering: a contract with a business industry
- Vending catering: a vending machine with food or drinks
- Events catering: a wedding
- Confectionery services: you take something from the shop and
wright it down and they put it on your bill
Security services:
- Physical securety: security agent
- Surveillance: camera’s
- Technical installations: alarms, elevators
- Workplace emergency management: false alarm
- Consulting services: internet security
, Chapter 2: the role, cost and management of hospitality facilities
The roles of facility (EXAMENVRAAG)
- Unseen facilities: you cannot see it, but feel it ur smell it Noise,
gas smell, air circulation, temperature
o comfortable thermal environments, controlling indoor air
conditions, water temperature
o elimination of unwanted sounds.
- Safety: emergency test, a lose object
- Guest satisfaction:
o Appealing visual environment: overall ambiance, experience,
comfort sustained by the maintenance and housekeeping
staff.
- Attraction: a clean building will attract people
o Engagement and entertainment (destination resorts, theme
restaurants, casinos, theme parks).
- Return on investment: a good chair will last longer and you can use
that money for other thing instead of buying another one
- Revenue generation: if you have a padel corses or swimming pool
- Manufacturing plant: food
o equipment and systems that allow the operation to function
(power and communication cabling, elevators, collection of
utilities, etc.);
o workplace for the employees.
- Providing identity: keep your identity clean
o characteristic roof shapes, signage, colors, trademark
elements.
Facility management companies
ISS: The make the life of there costumer easier
Activities: houskeeping, grounds and physical palnt management
Services for hospitality companies, schools universities, etc
Costs associated with hospitality facilities (EXAMENVRAAG)
The three types of costs:
1. Initial: you need the highest quality, it will be better, more money,
but it will go for longer. Don’t by something cheap because you will
have to replace it quicker
2. Operating:
Chapter 0: The Sustainable Development Goals
The five P’s: (EXAMENVRAAG)
1. People: dignity and equality: modern
slaves, the do not get paid enough.
Equality for the genders, privileges for
school, jobs etc.
2. Prosperity: live in a good environment
and nature
3. Peace: no wars
4. Partnership: finding global solutions
5. Planet: save are planet
Why do we need it in facility management? Because we need those
think in hospitality.
- Solor panels
- Not hiring people how are here illegally and working for a low salary
- Etc
Chapter 1: an introduction
In most hotels: responsibility of the engineering and maintenance
department:
- Facility:
o the building
o the physical grounds of the hotel,
o energy and water management: heating not on gas, reusable
water
- Planned maintenance and cleaning programs: during the holidays or
when it is low season. This needs to be done on regular bases,
otherwise you will get a lot of problems all together
- improving physical assets: if you mentane your product well,
- diversification of revenue options.
- Sustainability
The different service for facility management
Cleaning services:
- Daily cleaning, the toilets, main areas, rooms
- Periodical cleaning: couches in the common areas, windows,
technical areas
- Special cleaning: a fire happens and you need to clean
, - Segment cleaning: the underground parking, rooftop (closed off
while cleaning)
Support services:
- Front office:
- Back office: an outsider calls to the hotel and they need to be
redirected to the right department (pbx)
- Welfare facilities: the company car
- Labour supply: what you need if you want to achieve thing and need
people outside your building
Property services:
- Building maintenance: keeping the buildings in good shape, like
cleaning the windows
- Grounds maintenance: the threes in de parking
- Environment management: the gardens
- Energy: mazout, gas, solar
- Damage control: if a tree is being cut, preventing that branches fly
on a person
Catering services:
- Contract catering: a contract with a business industry
- Vending catering: a vending machine with food or drinks
- Events catering: a wedding
- Confectionery services: you take something from the shop and
wright it down and they put it on your bill
Security services:
- Physical securety: security agent
- Surveillance: camera’s
- Technical installations: alarms, elevators
- Workplace emergency management: false alarm
- Consulting services: internet security
, Chapter 2: the role, cost and management of hospitality facilities
The roles of facility (EXAMENVRAAG)
- Unseen facilities: you cannot see it, but feel it ur smell it Noise,
gas smell, air circulation, temperature
o comfortable thermal environments, controlling indoor air
conditions, water temperature
o elimination of unwanted sounds.
- Safety: emergency test, a lose object
- Guest satisfaction:
o Appealing visual environment: overall ambiance, experience,
comfort sustained by the maintenance and housekeeping
staff.
- Attraction: a clean building will attract people
o Engagement and entertainment (destination resorts, theme
restaurants, casinos, theme parks).
- Return on investment: a good chair will last longer and you can use
that money for other thing instead of buying another one
- Revenue generation: if you have a padel corses or swimming pool
- Manufacturing plant: food
o equipment and systems that allow the operation to function
(power and communication cabling, elevators, collection of
utilities, etc.);
o workplace for the employees.
- Providing identity: keep your identity clean
o characteristic roof shapes, signage, colors, trademark
elements.
Facility management companies
ISS: The make the life of there costumer easier
Activities: houskeeping, grounds and physical palnt management
Services for hospitality companies, schools universities, etc
Costs associated with hospitality facilities (EXAMENVRAAG)
The three types of costs:
1. Initial: you need the highest quality, it will be better, more money,
but it will go for longer. Don’t by something cheap because you will
have to replace it quicker
2. Operating:
