WGU C720 OPERATIONS AND SUPPLY CHAIN MANAGEMENT BUNDLED EXAMS 2023/24|ALL GRADED A+

Operations The process used to acquire inputs, such as people, capital, and material, and transform them into outputs, such as products and services. Operations Manager They allocate resources. Capital Facilities and equipment Competitive Advantage Developing capabilities th...

Teamwork Teamwork in operations benefit the customer when coordinated decisions within an organization produce high quality products that customers value. Teamwork can help make improvements to products. To remain competitive in the global marketplace, teamwork should be utilized to help solve qual...

Why would the company use this check sheet? To develop a Pareto chart identifying the root causes of engine defects Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? Durability A quality improvement team is trying to illustrate to upper man...

Inputs People, capital, material, money Outputs Services and goods Sustainability Defined broadly in operations and supply chain management as the ethical issues an organization faces to balance financial performance while maintaining social responsibility standards and a responsibl...

A quality improvement team is trying to illustrate to upper management how a process is varying over time as measurements are collected. Which two statistical process control (SPC) tools should the team use? Cause-and-effect diagrams Scatter diagrams Histograms Run charts Check sheets Pareto c...

Quality of Goods - Conformance degree to which a product's design and operating characteristics match pre-established standards. Quality of Goods - Service Quality - Reliability ability to perform the promised service dependably and accurately. Service Quality - Responsiveness will...

________ and ________ crucial and relate to both the design of goods and services. Product & process design Tangible Goods Merchandise you can put your hands on. Physical objects. Intangible Good Good that does not have a physical nature - can be digital goods (apps, downloadable mu...

A company that produces motors uses the following check sheet: Why would the company use this check sheet? To create a control chart to measure the engine assembly process To create a flow chart of the engine assembly process To develop a suppliers, inputs, process, outputs, customers (SIPOC) ...

Statistical process control The use of statistical methods to determine when a process that produces a good or service is getting close to producing an unacceptable level of defects. (25, 30) W. Edwards Deming Which quality management expert had a 14 point quality plan? (25) W. Edwar...

Benchmarking is a process by which a company compares its performance to the performance of other companies. Those other companies need not be competitors, nor be within the same industry. Instead, the purpose of benchmarking is to set a standard based upon the company that is recognized as the bes...

Who used the phrase "do it right the first time?" Crosby Whose focus was on the customer's perception of quality? Juran Who used Robust Design and Parabolic Quality Loss Function? Taguchi Who wrote a book in 1979 called "Quality is Free" and concept of zero defects as a ...

Operational Stategies Module 1,2,12, 16 - Questions Main Objectives: how a business achieves organizational goals & competitive advantage through operations & inventory management Inventory Models EOQ EPQ QDM (Purpose of EOQ and EPQ is to minimus costs of ordering/ holding inventory...

An organization uses the Voice of the Customer to collect information about what customers want, what they like, and what they do not like. Which two tools should be used once the VOC is complete? Choose 2 answers Team problem-solving and Quality function deployment A paper manufacturing c...

WGU C720 - Process Design exam| 37 questions and answers.