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NRF Customer Service Certification Bundle Set
NRF Customer Service Certification Bundle Set
[Mostrar más]NRF Customer Service Certification Bundle Set
[Mostrar más]A good reason for creating an opening for discussion is to: 
 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - Answer Get to know what the customer wants 
 
Which of the following are appropr...
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Añadir al carritoA good reason for creating an opening for discussion is to: 
 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - Answer Get to know what the customer wants 
 
Which of the following are appropr...
brick-and-mortar - Answer the presence of a physical storefront and face-to-face customer experiences 
 
closeout stores - Answer off-price stores that offer an assortment of brand-name merchandise at a significant discount off the manufacturer's price 
 
commercial cue - Answer advertising m...
Vista previa 2 fuera de 11 páginas
Añadir al carritobrick-and-mortar - Answer the presence of a physical storefront and face-to-face customer experiences 
 
closeout stores - Answer off-price stores that offer an assortment of brand-name merchandise at a significant discount off the manufacturer's price 
 
commercial cue - Answer advertising m...
Keeping records about customer preferences: 
 
• Can help you provide more personalized service to returning customers 
• Will make customers suspicious of your ability to remember details 
• Requires an expensive computer system - Answer • Can help you provide more personalized service t...
Vista previa 2 fuera de 9 páginas
Añadir al carritoKeeping records about customer preferences: 
 
• Can help you provide more personalized service to returning customers 
• Will make customers suspicious of your ability to remember details 
• Requires an expensive computer system - Answer • Can help you provide more personalized service t...
A retail business, owned by shareholders and have centralized decision making for their multiple store locations is called - Answer corporation 
 
In the retail product cycle, what step comes after distribution and products? - Answer selling 
 
What item is a retail product - Answer car tire 
...
Vista previa 1 fuera de 4 páginas
Añadir al carritoA retail business, owned by shareholders and have centralized decision making for their multiple store locations is called - Answer corporation 
 
In the retail product cycle, what step comes after distribution and products? - Answer selling 
 
What item is a retail product - Answer car tire 
...
which of the filling is a term for physical goods that are bought and sold? 
a. sales 
b. products 
c. pricing 
d. services - Answer b. products 
 
which of the following is a standard term that describes the audience of retail stores - that is, the people who will buy things from the stores? 
a....
Vista previa 2 fuera de 9 páginas
Añadir al carritowhich of the filling is a term for physical goods that are bought and sold? 
a. sales 
b. products 
c. pricing 
d. services - Answer b. products 
 
which of the following is a standard term that describes the audience of retail stores - that is, the people who will buy things from the stores? 
a....
Retailing is comprised of all of the business activities that add value to the products and services customers buy. This includes: 
1) merchandise assortment 
2) packaging 
3) customer service 
4) All of the above - Answer All of the above 
 
List the elements of the distribution channel in the c...
Vista previa 2 fuera de 10 páginas
Añadir al carritoRetailing is comprised of all of the business activities that add value to the products and services customers buy. This includes: 
1) merchandise assortment 
2) packaging 
3) customer service 
4) All of the above - Answer All of the above 
 
List the elements of the distribution channel in the c...
active listening - Answer the practice of hearing and understanding what a speaker is saying out loud and any messages suggested behind the words 
 
Add-on services - Answer available services for specific product purchases that customers can opt for (Payment options, product modifications, or o...
Vista previa 1 fuera de 4 páginas
Añadir al carritoactive listening - Answer the practice of hearing and understanding what a speaker is saying out loud and any messages suggested behind the words 
 
Add-on services - Answer available services for specific product purchases that customers can opt for (Payment options, product modifications, or o...
Body language cues - Answer conscious or unconscious gestures and movements that express feelings or intentions. 
 
Eight Primary Elements of Body Language - Answer face, eyes, posture, gestures, voice, movement, touch, appearance 
 
Service Recovery - Answer an action the retailer provides to...
Vista previa 2 fuera de 5 páginas
Añadir al carritoBody language cues - Answer conscious or unconscious gestures and movements that express feelings or intentions. 
 
Eight Primary Elements of Body Language - Answer face, eyes, posture, gestures, voice, movement, touch, appearance 
 
Service Recovery - Answer an action the retailer provides to...
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