Unit 14 - Assignment 2 Includes Preparation Street P4 P5 P6 M3

Investigating Customer Service Tesco & McDonalds Includes: P1 P2 P3 M1 M2

Distinction star model answer - Unit 14 - Assignment 1 (Investigating Customer Service) Learning aim(s) (For NQF only) A: Explore how effective customer service contributes to business success B: Investigate the methods used to improve customer service in business Assignment title Why is it important to provide excellent customer service? 14/B.D2 - Evaluate the benefits of improvement to customer service performance for the business, the customer and the employee. Qualification Pearso...

Unit 14 assignment 1 for tesco

Unit 14: Investigating Customer Service Assignment 2: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 2. therefore also contains THE SCRIPT FOR ROLE PLAY and this meets all the criteria: P4: Demonstrate communication and interpersonal skills appropriate to meet customer needs in different situations. P5: Review own customer service skills, identifying gaps where improvements could be made. P6 - Prese...

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This customer service assignment is the last one of the customer service section for Level 3 Business and it was marked at the distinction level.

Unit 14: Investigating Customer Service Assignment 1: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 1. this meets all the criteria: P1 - Describe the different approaches to customer service delivery in contrasting businesses, P2 - Examine ways that the customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regul...