SCM 300 EXAM 2 ASU DAVILA QUESTIONS AND ANSWERS 2025
Brick-and-Mortar Business - (ANSWER)a business that operates in a physical store without an internet
presence
Online or E-tailing - (ANSWER)All products and services are sold to customers through an online website.
Example: Amazon.com
Brick and Clicks - (ANSWER)Companies that use both a physical store and the Web to sell their products
and services.
Clicks and Calls - (ANSWER)In addition to taking orders via the company website, some companies will
also offer sales via the phone. Examples: Lands' End and L.L. Bean
Omni-channel retailing - (ANSWER)Retailers that are fully committed to engaging customers via
catalogs, phone calls, websites, email, internet chatrooms, social media sites or mobile apps, and of
course also in stores.
Retail sources of supply - (ANSWER)manufacturers, wholesalers, drop shippers
drop shippers - (ANSWER)An organization that ties manufactures and/or wholesalers directly to
consumers. They never posses the product, they just take orders to fulfill by another party.
Chargebacks - (ANSWER)effectively penalties charged by retail organizations to their suppliers/vendors
for any number of minor and major supply chain offenses
Collaborative Planning, Forecasting, and Replenishment (CPFR) - (ANSWER)A formalized effort by supply
chain partners to share data and collectively develop forecast in an attempt to reduce supply chain cost
through better planning
vendor-managed inventory (VMI) - (ANSWER)An arrangement where retailers allow vendors to monitor
in-store inventories, initiate orders/shipments to the store when inventories are low, and also bring the
items into the store and onto the shelf.
, SCM 300 EXAM 2 ASU DAVILA QUESTIONS AND ANSWERS 2025
Last Mile - (ANSWER)the portion of the supply chain between the final inventory holding facility and the
end consumer
Prototype Stores - (ANSWER)A series of stores that have common design, construction and layout.
Standardized plans that will work across many stores for chain retailers.
Rationalized Retailing - (ANSWER)This retail strategy has retail chains develop rigid control structures to
develop and manage processes such that all the retail outlets are managed in the same way. An
employee would easily be able to work at almost any store since everything is done the same way.
Planogram - (ANSWER)A map of where every product goes on a retail store shelf.
Customers cost for waiting lines - (ANSWER)Time
Company cost for waiting line - (ANSWER)Money paid to maintain the line (employees)
Waiting line Input Source - (ANSWER)The population of people that might want service
Waiting Line - (ANSWER)The area in which customers wait for service
Waiting line Service Facility - (ANSWER)The area in which customers actually receive service
Infinite population of customers - (ANSWER)The number of possible customers that may come into the
store is very high (or unlimited). When a customer enters the system, the odds of another entering the
system are not impacted in any significant manner.
Finite Population of Customers - (ANSWER)number of customers is limited
Balking - (ANSWER)When a potential customer sees the line, but never joins the line because they think
it looks too long and/or too slow.
Brick-and-Mortar Business - (ANSWER)a business that operates in a physical store without an internet
presence
Online or E-tailing - (ANSWER)All products and services are sold to customers through an online website.
Example: Amazon.com
Brick and Clicks - (ANSWER)Companies that use both a physical store and the Web to sell their products
and services.
Clicks and Calls - (ANSWER)In addition to taking orders via the company website, some companies will
also offer sales via the phone. Examples: Lands' End and L.L. Bean
Omni-channel retailing - (ANSWER)Retailers that are fully committed to engaging customers via
catalogs, phone calls, websites, email, internet chatrooms, social media sites or mobile apps, and of
course also in stores.
Retail sources of supply - (ANSWER)manufacturers, wholesalers, drop shippers
drop shippers - (ANSWER)An organization that ties manufactures and/or wholesalers directly to
consumers. They never posses the product, they just take orders to fulfill by another party.
Chargebacks - (ANSWER)effectively penalties charged by retail organizations to their suppliers/vendors
for any number of minor and major supply chain offenses
Collaborative Planning, Forecasting, and Replenishment (CPFR) - (ANSWER)A formalized effort by supply
chain partners to share data and collectively develop forecast in an attempt to reduce supply chain cost
through better planning
vendor-managed inventory (VMI) - (ANSWER)An arrangement where retailers allow vendors to monitor
in-store inventories, initiate orders/shipments to the store when inventories are low, and also bring the
items into the store and onto the shelf.
, SCM 300 EXAM 2 ASU DAVILA QUESTIONS AND ANSWERS 2025
Last Mile - (ANSWER)the portion of the supply chain between the final inventory holding facility and the
end consumer
Prototype Stores - (ANSWER)A series of stores that have common design, construction and layout.
Standardized plans that will work across many stores for chain retailers.
Rationalized Retailing - (ANSWER)This retail strategy has retail chains develop rigid control structures to
develop and manage processes such that all the retail outlets are managed in the same way. An
employee would easily be able to work at almost any store since everything is done the same way.
Planogram - (ANSWER)A map of where every product goes on a retail store shelf.
Customers cost for waiting lines - (ANSWER)Time
Company cost for waiting line - (ANSWER)Money paid to maintain the line (employees)
Waiting line Input Source - (ANSWER)The population of people that might want service
Waiting Line - (ANSWER)The area in which customers wait for service
Waiting line Service Facility - (ANSWER)The area in which customers actually receive service
Infinite population of customers - (ANSWER)The number of possible customers that may come into the
store is very high (or unlimited). When a customer enters the system, the odds of another entering the
system are not impacted in any significant manner.
Finite Population of Customers - (ANSWER)number of customers is limited
Balking - (ANSWER)When a potential customer sees the line, but never joins the line because they think
it looks too long and/or too slow.
