Operations Management (14th Edition) – William Stevenson – Complete Test Bank for Chapters 1–19

TEST BANK
Operations Management,14th Edition
by William Stevenson Chapters 1 - 19

,Table of Contents jc jc




Chapter 01 Introduction to Operations Management Chap
jc jc jc jc jc jc




ter 02 Competitiveness, Strategy, and ProductivityChapte
jc jc jc jc jc jc




r 03 Forecasting
jc jc




Chapter 04 Product and Service DesignC jc jc jc jc jc jc




hapter 04S Reliability jc jc




Chapter 05 Strategic Capacity Planning for Products and ServicesCh
jc jc jc jc jc jc jc jc jc




apter 05S Decision Theory jc jc jc




Chapter 06 Process Selection and Facility LayoutCh
jc jc jc jc jc jc jc




apter 07 Work Design and Measurement Chapter
jc jc jc jc jc jc jc




07S Learning Curves
jc jc




Chapter 08 Location Planning and AnalysisCh jc jc jc jc jc jc




apter 08S The Transportation Model Chapte
jc jc jc jc jc




r 09 Management of Quality Chapter 10 Qu
jc jc jc jc jc jc jc




ality Control jc




Chapter 10S Acceptance Sampling jc jc jc




Chapter 11 Aggregate Planning and Master SchedulingC
jc jc jc jc jc jc jc




hapter 12 MRP and ERP jc jc jc jc




Chapter 13 Inventory Management C jc jc jc jc




hapter 14 JIT and Lean OperationsCh jc jc jc jc jc jc




apter 14S Maintenance jc jc




Chapter 15 Supply Chain Management jc jc jc jc jc




Chapter 16 Scheduling jc jc




Chapter 17 Project Management jc jc jc

, Chapter 18 Management of Waiting LinesC
jc jc jc jc jc jc




hapter 19 Linear Programming
jc jc jc




Chapter 01 Introduction to Operations Management jc jc jc jc jc




Student:


1. Operations managers are responsible for assessing consumer wants and needs and selling andpro
jc jc jc jc jc jc jc jc jc jc jc jc jc



moting the organization's goods or services.
jc jc jc jc jc



True False



2. Often, the collective success or failure of companies' operations functions will impact theability
jc jc jc jc jc jc jc jc jc jc jc jc jc



of a nation to compete with other nations.
jc jc jc jc jc jc jc jc



True False



3. Companies are either producing goods or delivering services. This means that only one of thetwo ty
jc jc jc jc jc jc jc jc jc jc jc jc jc jc jc jc



pes of operations management strategies are used.
jc jc jc jc jc jc



True False



4. Operations, marketing, and finance function independently of each other in mostorg
jc jc jc jc jc jc jc jc jc jc jc



anizations.
True False



5. The greater the degree of customer involvement, the more challenging the design andman
jc jc jc jc jc jc jc jc jc jc jc jc jc



agement of operations. jc jc



True False

, 6. Goods producing organizations are not involved in service activities.Tru
jc jc jc jc jc jc jc jc jc



e False



7. Service operations require additional inventory because of the unpredictability of consumerde
jc jc jc jc jc jc jc jc jc jc jc



mand.
True False



8. The value of outputs is measured by the prices customers are willing to pay for goods orservic
jc jc jc jc jc jc jc jc jc jc jc jc jc jc jc jc jc



es.
True False



9. The use of models will guarantee the best possible decisions.Tru
jc jc jc jc jc jc jc jc jc jc



e False



10. People who work in the field of operations should have skills that include both knowledgeand p
jc jc jc jc jc jc jc jc jc jc jc jc jc jc jc jc



eople skills.
jc



True False



11. Assembly lines achieved productivity but at the expense of standard of living.True
jc jc jc jc jc jc jc jc jc jc jc jc



False



12. The operations manager has primary responsibility for making operations system designdeci
jc jc jc jc jc jc jc jc jc jc jc



sions, such as system capacity and location of facilities.
jc jc jc jc jc jc jc jc



True False



13. The word "technology" is used only to refer to "information technology".
jc jc jc jc jc jc jc jc jc jc




True False