NUR101 EXAM 2 WITH CORRECT ANSWERS
IN DETAILS
Define fcommunication fand fexplain fwhy fit fis fimportant. f-
fCORRECT✅✅Communication fis fan finteractive fsharing fof finformation fand frequires
fa fsender, fa fmessage, fand fa freceiver. fIt fis fimportant fbecause fnurses fmust fbe fable fto
fcommunicate fwith fpatients, ffamily fmembers, fphysicians, fand fpeers fin fan feffective
fand fconstructive fmanner fto fachieve ftheir fgoals.
Define fthe fthree fcommunication fstyles. f- fCORRECT✅✅Nonassertive
fcommunication fis fsubmissive fand fis fwhen fpeople fallow ftheir frights fto fbe fviolated fby
fothers. fTheir frequests fand fdemands fare fsurrendered fto fothers fwithout fregard fto ftheir
fown ffeelings fand fneeds.
Assertive fcommunication finvolves finterpersonal fbehaviors fthat fpermit fpeople fto
fdefend fand fmaintain ftheir flegitimate frights fin fa frespectful fmanner fthat fdoes fnot
fviolate fthe frights fof fothers. fIt fis fhonest fand fdirect fand faccurately fexpresses fthe
fperson's ffeelings, fbeliefs, fideas, fand fopinions.
Aggressive fcommunication fstrongly fasserts fthe fspeaker's flegitimate frights fand
fopinions fwith flittle for fno fregard for frespect ffor fthe frights fand fopinions fof fothers.
List f5 fassertive fcommunication fsuggestions. f- fCORRECT✅✅Maintain fappropriate
feye fcontact, fconvey fempathy, fkeep fbody fposition ferect, fspeak fclearly fand faudibly,
fbe fcomfortable fwith fsilence, fuse fgestures fand ffacial fexpressions, fuse fappropriate
flocation, fuse fappropriate ftiming, ffocus fon fbehaviors fand fissues.
Differentiate fbetween fverbal, fnonverbal, fand fparaverbal fcommunication. f-
fCORRECT✅✅Verbal fcommunication fis feither fwritten for fspoken.
Nonverbal fcommunication fincludes fbody flanguage, ffacial fexpressions, fgestures,
fphysical fappearance, ftouch, fand fpersonal fspace.
Paraverbal fcommunication fis fthe ftone, fpitch, fvolume, fand fdiction fused fwhen
fdelivering fa fverbal fmessage.
Name f3 fverbal fcommunication fbuilders fand f3 fblockers. f- fCORRECT✅✅Builders-
fencouraging fwords, fasking fopen-ended fquestions, fuse f"I" fmessages, fasking
, fclarification fquestions, freflecting ffeelings fand femotions, frepeating fwhat fwas fjust fsaid,
flimit finterruptions, freviewing fwhat fwas fsaid fand fverifying funderstanding,
facknowledging fwhat fwas fsaid f
Blockers- fautomatic fdefensiveness, fasking fclosed-ended fquestions, faccusing for
fblaming, fusing fsarcasm, fconstant finterruptions, fjudging, fname fcalling fand fdiagnosing,
fstating fopinions fas fproven ffacts, fmaking fgeneralizations, fbeing fpatronizing, foffering
fvague freassurance, ftelling fpeople fhow fthey fshould ffeel, fchanging fthe fsubject,
fexpecting fmind freading, fshaking for fpointing fa ffinger fwhile fspeaking, fwalking faway
Name f3 fnonverbal fcommunication fbuilders fand f3 fblockers. f-
fCORRECT✅✅Builders- feye fcontact, fstop fwhat fyou fare fdoing, fnod fthe fhead,
fpositive ffacial fexpressions, fsitting for fstanding fin fclose fproximity, fopen fposture
f(directly ffacing), flistening fempathetically, flight ftouch
Blockers- feye frolling, farm fand fleg fcrossing, fslouching, fhunching, fturning faway,
ffidgeting, fdeep fand floud fsighs, fmultiple fwatch for fclock fchecks, fcontinuing fwith fan
factivity fwhile fthe fother fperson fis ftalking, ffailure fto fmake feye fcontact, ftuning fout for
ffailing fto fpay fattention
Name f2 fparaverbal fcommunication fbuilders fand f3 fblockers. f-
fCORRECT✅✅Builders- fsilence, ftone
Blockers- fthreatening, fordering for fmenacing, fyelling, fcalling fnames, fhurling finsults,
fnonstop fand frapid ftalking
Describe fsome fsituations fthat fcould fcause fanger. f- fCORRECT✅✅Patients fangry fat
fnurses- fserving fcold/poorly fcooked fmeals fto fpatients, fnot fanswering fcall flights fin fa
ftimely fmanner, fwaking fup fsleeping fpatients fto fgive fmeds, ftaking fmany fattempts fto
fstart fan fIV fline f
Nurses fangry fat fmanagement- funilateral fchanges fin fwork fschedule, fadditional
fpaperwork, freductions fin fstaff flevels, frefusal fof frequests ffor fvacation/time foff
Differentiate fbetween fpositive fand fnegative fways fto fexpress fanger. f-
fCORRECT✅✅Positive fanger fcan fpromote fchange, frelease ftension, fincrease
fothers' fattention, finitiate fcommunication, fproblem-solve, fand fenergize fthe fprocess.
Negative fanger fis fdestructive, fhinders fcommunication, fmakes fcoworkers ffearful, fand
ferodes frelationships fwith fothers.
Name f3 ffactors fthat fcontribute fto fconflict. f- fCORRECT✅✅Emotions, fdifferences fof
fopinion, finsecurity, flack fof fskills, fdiversity
What fare fthe f3 fstrategies fto fresolve fconflict? f- fCORRECT✅✅Ignore fthe fconflict,
fconfront fthe fconflict, fpostpone fthe fconflict
Define fnegotiation. f- fCORRECT✅✅The fprocess fof fgive fand ftake fbetween
findividuals for fgroups fwith fthe fgoal fof freaching fan fagreement facceptable fto fboth
fsides.
IN DETAILS
Define fcommunication fand fexplain fwhy fit fis fimportant. f-
fCORRECT✅✅Communication fis fan finteractive fsharing fof finformation fand frequires
fa fsender, fa fmessage, fand fa freceiver. fIt fis fimportant fbecause fnurses fmust fbe fable fto
fcommunicate fwith fpatients, ffamily fmembers, fphysicians, fand fpeers fin fan feffective
fand fconstructive fmanner fto fachieve ftheir fgoals.
Define fthe fthree fcommunication fstyles. f- fCORRECT✅✅Nonassertive
fcommunication fis fsubmissive fand fis fwhen fpeople fallow ftheir frights fto fbe fviolated fby
fothers. fTheir frequests fand fdemands fare fsurrendered fto fothers fwithout fregard fto ftheir
fown ffeelings fand fneeds.
Assertive fcommunication finvolves finterpersonal fbehaviors fthat fpermit fpeople fto
fdefend fand fmaintain ftheir flegitimate frights fin fa frespectful fmanner fthat fdoes fnot
fviolate fthe frights fof fothers. fIt fis fhonest fand fdirect fand faccurately fexpresses fthe
fperson's ffeelings, fbeliefs, fideas, fand fopinions.
Aggressive fcommunication fstrongly fasserts fthe fspeaker's flegitimate frights fand
fopinions fwith flittle for fno fregard for frespect ffor fthe frights fand fopinions fof fothers.
List f5 fassertive fcommunication fsuggestions. f- fCORRECT✅✅Maintain fappropriate
feye fcontact, fconvey fempathy, fkeep fbody fposition ferect, fspeak fclearly fand faudibly,
fbe fcomfortable fwith fsilence, fuse fgestures fand ffacial fexpressions, fuse fappropriate
flocation, fuse fappropriate ftiming, ffocus fon fbehaviors fand fissues.
Differentiate fbetween fverbal, fnonverbal, fand fparaverbal fcommunication. f-
fCORRECT✅✅Verbal fcommunication fis feither fwritten for fspoken.
Nonverbal fcommunication fincludes fbody flanguage, ffacial fexpressions, fgestures,
fphysical fappearance, ftouch, fand fpersonal fspace.
Paraverbal fcommunication fis fthe ftone, fpitch, fvolume, fand fdiction fused fwhen
fdelivering fa fverbal fmessage.
Name f3 fverbal fcommunication fbuilders fand f3 fblockers. f- fCORRECT✅✅Builders-
fencouraging fwords, fasking fopen-ended fquestions, fuse f"I" fmessages, fasking
, fclarification fquestions, freflecting ffeelings fand femotions, frepeating fwhat fwas fjust fsaid,
flimit finterruptions, freviewing fwhat fwas fsaid fand fverifying funderstanding,
facknowledging fwhat fwas fsaid f
Blockers- fautomatic fdefensiveness, fasking fclosed-ended fquestions, faccusing for
fblaming, fusing fsarcasm, fconstant finterruptions, fjudging, fname fcalling fand fdiagnosing,
fstating fopinions fas fproven ffacts, fmaking fgeneralizations, fbeing fpatronizing, foffering
fvague freassurance, ftelling fpeople fhow fthey fshould ffeel, fchanging fthe fsubject,
fexpecting fmind freading, fshaking for fpointing fa ffinger fwhile fspeaking, fwalking faway
Name f3 fnonverbal fcommunication fbuilders fand f3 fblockers. f-
fCORRECT✅✅Builders- feye fcontact, fstop fwhat fyou fare fdoing, fnod fthe fhead,
fpositive ffacial fexpressions, fsitting for fstanding fin fclose fproximity, fopen fposture
f(directly ffacing), flistening fempathetically, flight ftouch
Blockers- feye frolling, farm fand fleg fcrossing, fslouching, fhunching, fturning faway,
ffidgeting, fdeep fand floud fsighs, fmultiple fwatch for fclock fchecks, fcontinuing fwith fan
factivity fwhile fthe fother fperson fis ftalking, ffailure fto fmake feye fcontact, ftuning fout for
ffailing fto fpay fattention
Name f2 fparaverbal fcommunication fbuilders fand f3 fblockers. f-
fCORRECT✅✅Builders- fsilence, ftone
Blockers- fthreatening, fordering for fmenacing, fyelling, fcalling fnames, fhurling finsults,
fnonstop fand frapid ftalking
Describe fsome fsituations fthat fcould fcause fanger. f- fCORRECT✅✅Patients fangry fat
fnurses- fserving fcold/poorly fcooked fmeals fto fpatients, fnot fanswering fcall flights fin fa
ftimely fmanner, fwaking fup fsleeping fpatients fto fgive fmeds, ftaking fmany fattempts fto
fstart fan fIV fline f
Nurses fangry fat fmanagement- funilateral fchanges fin fwork fschedule, fadditional
fpaperwork, freductions fin fstaff flevels, frefusal fof frequests ffor fvacation/time foff
Differentiate fbetween fpositive fand fnegative fways fto fexpress fanger. f-
fCORRECT✅✅Positive fanger fcan fpromote fchange, frelease ftension, fincrease
fothers' fattention, finitiate fcommunication, fproblem-solve, fand fenergize fthe fprocess.
Negative fanger fis fdestructive, fhinders fcommunication, fmakes fcoworkers ffearful, fand
ferodes frelationships fwith fothers.
Name f3 ffactors fthat fcontribute fto fconflict. f- fCORRECT✅✅Emotions, fdifferences fof
fopinion, finsecurity, flack fof fskills, fdiversity
What fare fthe f3 fstrategies fto fresolve fconflict? f- fCORRECT✅✅Ignore fthe fconflict,
fconfront fthe fconflict, fpostpone fthe fconflict
Define fnegotiation. f- fCORRECT✅✅The fprocess fof fgive fand ftake fbetween
findividuals for fgroups fwith fthe fgoal fof freaching fan fagreement facceptable fto fboth
fsides.
