Salesforce Admin Exam 2025
Questions and Answers
DreamHouse Realty needs to use consistent picklist values in the Category field on Accounts and
Cases, with values respective to Record Types. Which two features should the administrator use to
fulfill this requirement? - ANSWER✔✔-Custom Picklist
Global Picklist
Universal Containers administrator has been asked to create a many-to-many relationship between
two existing custom objects.
Which two steps should the administrator take when enabling the many-to-many relationship? -
ANSWER✔✔-Create a junction with a custom object.
Create two master detail relationships on the new object.
Cloud Kicks has two different support teams with different case stages and datapoints they need to
capture for resolution.
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,How can an admin configure this? - ANSWER✔✔-Create two support processes with different
stages and page layouts to capture the necessary information
Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two
separate sales teams that energy markets. The services team also wants to use Opportunity to track
installation. All three teams will need to use different stages.
How should the admin configure this requirement? - ANSWER✔✔-Create one sales process. Create
three record types and three page layouts.
An administrator Creates a custom text area field on the Account object and adds it to the service
team's page layout. The services team manager loves the addition of this field and wants it to appear
in the highlights panel so that the services reps can quickly find it when on the Account Page.
How should the administrator accomplish this? - ANSWER✔✔-In the Account object manager,
create a custom compact layout.
An administrator at Northern Trail Outfitters is creating a validation rule.
Which two functions should the administrator use when creating a validation rule? - ANSWER✔✔-
Error Message Location
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,Error Condition Formula
Users at Cloud Kicks are reporting different options when updating a custom picklist on the
Opportunity object based on the kind of opportunity.
Where should an administrator update the option in the picklist? - ANSWER✔✔-Record Type
Which setting on a profile makes a tab hidden in the App Launcher, but still allows a user to view
records that would normally be found under these tab? - ANSWER✔✔-Tab Settings
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that
meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement? - ANSWER✔✔-Case Escalation Rule
An administrator at AW Computing has been asked to help the Support team with report folders.
They want a folder called Support Reports and two folders underneath called Helpdesk and R&D.
The Support organization uses public groups for Support Agents, R&D, and Managers. Support
agents should be able to run Helpdesk reports, but should not be able to view R&D reports.
Support managers should be able to view and edit all reports.
Which two ways should these folders be shared? - ANSWER✔✔-Share the Helpdesk folder with
Support Agents with View access.
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, Share the Support Reports folder with Support Managers with Edit Access.
The administrator at Ursa Major Solar has created a custom report type and built a report for the
sales operations team. However, none of the users are able to access the report.
Which two options could cause this issue? - ANSWER✔✔-The user's profile is missing View access.
The report is saved in a private folder.
Cloud Kicks (CK) has a new administrator who is asked to put together a memo detailing Salesforce
usage to budget for upcoming license purchases.
Where should the administrator go to find out what type of licenses CK has purchased and how
many are available? - ANSWER✔✔-User Licenses related list in company information
Cloud Kicks executives have noticed the opportunity Expected revenue Field displays incorrect
values.
How Should the administrator correct this? - ANSWER✔✔-Change the probability associated with
the stage.
Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 4
Questions and Answers
DreamHouse Realty needs to use consistent picklist values in the Category field on Accounts and
Cases, with values respective to Record Types. Which two features should the administrator use to
fulfill this requirement? - ANSWER✔✔-Custom Picklist
Global Picklist
Universal Containers administrator has been asked to create a many-to-many relationship between
two existing custom objects.
Which two steps should the administrator take when enabling the many-to-many relationship? -
ANSWER✔✔-Create a junction with a custom object.
Create two master detail relationships on the new object.
Cloud Kicks has two different support teams with different case stages and datapoints they need to
capture for resolution.
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 1
,How can an admin configure this? - ANSWER✔✔-Create two support processes with different
stages and page layouts to capture the necessary information
Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two
separate sales teams that energy markets. The services team also wants to use Opportunity to track
installation. All three teams will need to use different stages.
How should the admin configure this requirement? - ANSWER✔✔-Create one sales process. Create
three record types and three page layouts.
An administrator Creates a custom text area field on the Account object and adds it to the service
team's page layout. The services team manager loves the addition of this field and wants it to appear
in the highlights panel so that the services reps can quickly find it when on the Account Page.
How should the administrator accomplish this? - ANSWER✔✔-In the Account object manager,
create a custom compact layout.
An administrator at Northern Trail Outfitters is creating a validation rule.
Which two functions should the administrator use when creating a validation rule? - ANSWER✔✔-
Error Message Location
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 2
,Error Condition Formula
Users at Cloud Kicks are reporting different options when updating a custom picklist on the
Opportunity object based on the kind of opportunity.
Where should an administrator update the option in the picklist? - ANSWER✔✔-Record Type
Which setting on a profile makes a tab hidden in the App Launcher, but still allows a user to view
records that would normally be found under these tab? - ANSWER✔✔-Tab Settings
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that
meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement? - ANSWER✔✔-Case Escalation Rule
An administrator at AW Computing has been asked to help the Support team with report folders.
They want a folder called Support Reports and two folders underneath called Helpdesk and R&D.
The Support organization uses public groups for Support Agents, R&D, and Managers. Support
agents should be able to run Helpdesk reports, but should not be able to view R&D reports.
Support managers should be able to view and edit all reports.
Which two ways should these folders be shared? - ANSWER✔✔-Share the Helpdesk folder with
Support Agents with View access.
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 3
, Share the Support Reports folder with Support Managers with Edit Access.
The administrator at Ursa Major Solar has created a custom report type and built a report for the
sales operations team. However, none of the users are able to access the report.
Which two options could cause this issue? - ANSWER✔✔-The user's profile is missing View access.
The report is saved in a private folder.
Cloud Kicks (CK) has a new administrator who is asked to put together a memo detailing Salesforce
usage to budget for upcoming license purchases.
Where should the administrator go to find out what type of licenses CK has purchased and how
many are available? - ANSWER✔✔-User Licenses related list in company information
Cloud Kicks executives have noticed the opportunity Expected revenue Field displays incorrect
values.
How Should the administrator correct this? - ANSWER✔✔-Change the probability associated with
the stage.
Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 4
