TESTBANK
CommunicationinNursing10thEdition
JuliaBalzerRiley
, TableofContents
Chapter1:Responsible,Assertive,Caring Communicationin .z
l# Nursing l#Chapter l#2: l#The l#Client-Nurse l#Relationship: l#A
l
Helping l#Relationship l#Chapter l#3: l#Solving l#Problems
l#
l# Together
Chapter4:UnderstandingEachOther:CommunicationandCultureC
hapter l#5: l#Demonstrating l#Warmth
Chapter l#6: l#Showing
l# Respect l#Chapter l#7:
l# Being l#Genuine
l# Chapter8:
BeingEmpathetic
l#
l# Chapter9:UsingSelf-
l# DisclosureChapter l#10:
l# Being l#specific l#Chapter
l# 11: l#Asking l#Questions
Chapter12:
l#
Expressing OpinionsChapter
l! l# 13:
UsingHumor
l# Chapter14:Embracing theSpiritualJourneyofHealthCaring, MeaningMaking .z l
l# Chapter l#15: l#Requesting l#Support
Chapter16:OvercomingEvaluation
l# AnxietyChapter l#17: l#Working
l# with l#Feedback Chapter18:Using
.z
Relaxation l#technique
l#
Chapter19:IncorporatingImageryinProfessionalPracticeand
.z
Self- l#Care l#Chapter l#20 l#Incorporating l#Positive l#Self-
Talk
Chapter21: Learning l l# toWork l#Togetherin
l# Groups
l# Chapter22:TheChangingWorldofElectronic
l# Communication l
l# Chapter23:LearningConfrontation skills l!
l# Chapter24:RefusingUnreasonableRequests
Chapter 25: Communicating Assertively and Responsibly with
Distressed l#Clients and
, l # ColleaguesChapter26:Communicating Assertivelyand
.z
Responsiblywith Aggressive Clients and l#ColleaguesChapter l#27: l#Communicating l#Assertively
.z .z
and l#Responsibly l#with l#Unpopular l#Clients l#Chapter
l# l # 29: l # Communicating l # at
l # the l # End-of- l#LifeChapter30:ContinuingtheCommitment
.z
, BalzerRiley:CommunicationinNursing,10thEdition .z
Chapter1:Responsible,Assertive,Caring CommunicationinNursing l#
Testl#Bank
l# MultipleChoice
1. Which statement describes the affective aspect of
l#learning l#effectivecommunication l#strategies?
a. ―Thenurseshoulduse clear,d irectstatements using objective words.‖
.z .z .z .z .z
b. ―Thenurseusesbodylanguagethat iscongruent l # with l # theverbalmessage.‖ .z
c. ―Thenursebelievesthat positivecommunicationstrategiesbuild confidence.‖
.z .z .z
d. ―Thenursepracticesassertiveandresponsiblecommunicationstrategies.‖
ANS:C
Learning l#involves l#three l#domains: l#the l#cognitive l#aspects l#(understanding l#and
l#meaning), l#affective l#aspects l#(feelings, l#values, l#and l#attitudes), l#and
l#psychomotor l#aspects l#(physicalcapability).Learning l#basic l#communication
l#skills l#involves l#the l#cognitive l#domain; l#buildingconfidence l#through l#a l#belief
l#inthevalue l#andimpact l#ofpositivecommunicationis l#the l#affective l#domain; l#and
l#putting l#skills l#into l#action l#is l#the l#psychomotor l#domain.DIF: l#Comprehension
l#REF: l#p. l#13 l#TOP: l#Integrated l#Process: l # Communication l # and
l#Documentation l#MSC: l#Psychosocial l#Integrity
2. Thenursemanagerasksthestaff nursetowork an .z .z
extra shift.Whichresponse l#bythe l#staff l#nurse l#is l#assertive l#and l#based
l# .z
l#on l#rational l#beliefs?
a. ―Il#don’twant l#you l#upset, l#soIwillworkextra.‖
b. ―Whydol#Ialways have to coverextra shifts?‖
.z .z .z .z
c. ―I am not ableto workan l#extrashift.‖
.z .z .z
d. ―Ifyou can’t find anyoneelse, Iwill doit.‖
.z .z .z .z
ANS:C
The l#staff l#nurse l#may l#turn l#down l#even l#a l#reasonable l#request; l#an l#assertive
l#response l#avoids l#irrational l#beliefs. l#Irrational l#beliefs l#occur l#as l#a l#result l#of l#being
l#anxious l#about l#assertiveness l#or l#focusing l#on l#possible l#negative l#outcomes.DIF:
l#Analysis l#REF: l#p. l#8 l#TOP: l#Integrated l#Process: l#Communication l#and
l#Documentation l#MSC: l#Safe l#and l#Effective l#Care l#Environment: l#Management
l#of l#Care
CommunicationinNursing10thEdition
JuliaBalzerRiley
, TableofContents
Chapter1:Responsible,Assertive,Caring Communicationin .z
l# Nursing l#Chapter l#2: l#The l#Client-Nurse l#Relationship: l#A
l
Helping l#Relationship l#Chapter l#3: l#Solving l#Problems
l#
l# Together
Chapter4:UnderstandingEachOther:CommunicationandCultureC
hapter l#5: l#Demonstrating l#Warmth
Chapter l#6: l#Showing
l# Respect l#Chapter l#7:
l# Being l#Genuine
l# Chapter8:
BeingEmpathetic
l#
l# Chapter9:UsingSelf-
l# DisclosureChapter l#10:
l# Being l#specific l#Chapter
l# 11: l#Asking l#Questions
Chapter12:
l#
Expressing OpinionsChapter
l! l# 13:
UsingHumor
l# Chapter14:Embracing theSpiritualJourneyofHealthCaring, MeaningMaking .z l
l# Chapter l#15: l#Requesting l#Support
Chapter16:OvercomingEvaluation
l# AnxietyChapter l#17: l#Working
l# with l#Feedback Chapter18:Using
.z
Relaxation l#technique
l#
Chapter19:IncorporatingImageryinProfessionalPracticeand
.z
Self- l#Care l#Chapter l#20 l#Incorporating l#Positive l#Self-
Talk
Chapter21: Learning l l# toWork l#Togetherin
l# Groups
l# Chapter22:TheChangingWorldofElectronic
l# Communication l
l# Chapter23:LearningConfrontation skills l!
l# Chapter24:RefusingUnreasonableRequests
Chapter 25: Communicating Assertively and Responsibly with
Distressed l#Clients and
, l # ColleaguesChapter26:Communicating Assertivelyand
.z
Responsiblywith Aggressive Clients and l#ColleaguesChapter l#27: l#Communicating l#Assertively
.z .z
and l#Responsibly l#with l#Unpopular l#Clients l#Chapter
l# l # 29: l # Communicating l # at
l # the l # End-of- l#LifeChapter30:ContinuingtheCommitment
.z
, BalzerRiley:CommunicationinNursing,10thEdition .z
Chapter1:Responsible,Assertive,Caring CommunicationinNursing l#
Testl#Bank
l# MultipleChoice
1. Which statement describes the affective aspect of
l#learning l#effectivecommunication l#strategies?
a. ―Thenurseshoulduse clear,d irectstatements using objective words.‖
.z .z .z .z .z
b. ―Thenurseusesbodylanguagethat iscongruent l # with l # theverbalmessage.‖ .z
c. ―Thenursebelievesthat positivecommunicationstrategiesbuild confidence.‖
.z .z .z
d. ―Thenursepracticesassertiveandresponsiblecommunicationstrategies.‖
ANS:C
Learning l#involves l#three l#domains: l#the l#cognitive l#aspects l#(understanding l#and
l#meaning), l#affective l#aspects l#(feelings, l#values, l#and l#attitudes), l#and
l#psychomotor l#aspects l#(physicalcapability).Learning l#basic l#communication
l#skills l#involves l#the l#cognitive l#domain; l#buildingconfidence l#through l#a l#belief
l#inthevalue l#andimpact l#ofpositivecommunicationis l#the l#affective l#domain; l#and
l#putting l#skills l#into l#action l#is l#the l#psychomotor l#domain.DIF: l#Comprehension
l#REF: l#p. l#13 l#TOP: l#Integrated l#Process: l # Communication l # and
l#Documentation l#MSC: l#Psychosocial l#Integrity
2. Thenursemanagerasksthestaff nursetowork an .z .z
extra shift.Whichresponse l#bythe l#staff l#nurse l#is l#assertive l#and l#based
l# .z
l#on l#rational l#beliefs?
a. ―Il#don’twant l#you l#upset, l#soIwillworkextra.‖
b. ―Whydol#Ialways have to coverextra shifts?‖
.z .z .z .z
c. ―I am not ableto workan l#extrashift.‖
.z .z .z
d. ―Ifyou can’t find anyoneelse, Iwill doit.‖
.z .z .z .z
ANS:C
The l#staff l#nurse l#may l#turn l#down l#even l#a l#reasonable l#request; l#an l#assertive
l#response l#avoids l#irrational l#beliefs. l#Irrational l#beliefs l#occur l#as l#a l#result l#of l#being
l#anxious l#about l#assertiveness l#or l#focusing l#on l#possible l#negative l#outcomes.DIF:
l#Analysis l#REF: l#p. l#8 l#TOP: l#Integrated l#Process: l#Communication l#and
l#Documentation l#MSC: l#Safe l#and l#Effective l#Care l#Environment: l#Management
l#of l#Care
