Salesforce Admin Exam UPDATED Study
Guide ACTUAL QUESTIONS AND
CORRECT ANSWERS
DreamHouse Realty needs to use consistent picklist values in the Category field on Accounts
and Cases, with values respective to Record Types. Which two features should the
administrator use to fulfill this requirement? - CORRECT ANSWER Custom Picklist
Global Picklist
Universal Containers administrator has been asked to create a many-to-many relationship
between two existing custom objects.
Which two steps should the administrator take when enabling the many-to-many
relationship? - CORRECT ANSWER Create a junction with a custom object.
Create two master detail relationships on the new object.
Cloud Kicks has two different support teams with different case stages and datapoints they
need to capture for resolution.
How can an admin configure this? - CORRECT ANSWER Create two support
processes with different stages and page layouts to capture the necessary information
Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has
two separate sales teams that energy markets. The services team also wants to use
Opportunity to track installation. All three teams will need to use different stages.
How should the admin configure this requirement? - CORRECT ANSWER Create one
sales process. Create three record types and three page layouts.
,An administrator Creates a custom text area field on the Account object and adds it to the
service team's page layout. The services team manager loves the addition of this field and
wants it to appear in the highlights panel so that the services reps can quickly find it when on
the Account Page.
How should the administrator accomplish this? - CORRECT ANSWER In the Account
object manager, create a custom compact layout.
An administrator at Northern Trail Outfitters is creating a validation rule.
Which two functions should the administrator use when creating a validation rule? -
CORRECT ANSWER Error Message Location
Error Condition Formula
Users at Cloud Kicks are reporting different options when updating a custom picklist on the
Opportunity object based on the kind of opportunity.
Where should an administrator update the option in the picklist? - CORRECT
ANSWER Record Type
Which setting on a profile makes a tab hidden in the App Launcher, but still allows a user to
view records that would normally be found under these tab? - CORRECT
ANSWER Tab Settings
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases
that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement? - CORRECT ANSWER Case
Escalation Rule
An administrator at AW Computing has been asked to help the Support team with report
folders. They want a folder called Support Reports and two folders underneath called
,Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D,
and Managers. Support agents should be able to run Helpdesk reports, but should not be able
to view R&D reports. Support managers should be able to view and edit all reports.
Which two ways should these folders be shared? - CORRECT ANSWER Share the
Helpdesk folder with Support Agents with View access.
Share the Support Reports folder with Support Managers with Edit Access.
The administrator at Ursa Major Solar has created a custom report type and built a report for
the sales operations team. However, none of the users are able to access the report.
Which two options could cause this issue? - CORRECT ANSWER The user's profile is
missing View access.
The report is saved in a private folder.
Cloud Kicks (CK) has a new administrator who is asked to put together a memo detailing
Salesforce usage to budget for upcoming license purchases.
Where should the administrator go to find out what type of licenses CK has purchased and
how many are available? - CORRECT ANSWER User Licenses related list in company
information
Cloud Kicks executives have noticed the opportunity Expected revenue Field displays
incorrect values.
How Should the administrator correct this? - CORRECT ANSWER Change the
probability associated with the stage.
Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
, How should an administrator make the quick action available on the Salesforce mobile app? -
CORRECT ANSWER Add the Salesforce Mobile and Lightning Experience action to
the page layout.
Marketing users at Cloud Kicks should be able to view and edit converted leads. The
administrator has assigned them permission set with the View and edit Converted Leads
permission.
Which two ways can the marketing users now access converted leads for editing? -
CORRECT ANSWER Search the Recent Records component on the homepage.
Utilize a list view where lead status equals Qualified.
DreamHouse Realty has an approval process. A manager attempts to approve the record but
receives an error.
What should the administrator review to troubleshoot this request? - CORRECT
ANSWER Check if the user in the next approver is inactive or missing.
An administrator has been asked to change the data type of an auto number to text field.
What should the administrator be aware of before changing the field? - CORRECT
ANSWER Existing field values will remain unchanged.
Sales reps miss key fields when filling out an opportunity record through the sales process.
Reps need to move forward in stages but are unable to enter a previous stage.
Which three options should the administrator use to address this need? - CORRECT
ANSWER Use validation rules.
Configure Opportunity Path.
Guide ACTUAL QUESTIONS AND
CORRECT ANSWERS
DreamHouse Realty needs to use consistent picklist values in the Category field on Accounts
and Cases, with values respective to Record Types. Which two features should the
administrator use to fulfill this requirement? - CORRECT ANSWER Custom Picklist
Global Picklist
Universal Containers administrator has been asked to create a many-to-many relationship
between two existing custom objects.
Which two steps should the administrator take when enabling the many-to-many
relationship? - CORRECT ANSWER Create a junction with a custom object.
Create two master detail relationships on the new object.
Cloud Kicks has two different support teams with different case stages and datapoints they
need to capture for resolution.
How can an admin configure this? - CORRECT ANSWER Create two support
processes with different stages and page layouts to capture the necessary information
Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has
two separate sales teams that energy markets. The services team also wants to use
Opportunity to track installation. All three teams will need to use different stages.
How should the admin configure this requirement? - CORRECT ANSWER Create one
sales process. Create three record types and three page layouts.
,An administrator Creates a custom text area field on the Account object and adds it to the
service team's page layout. The services team manager loves the addition of this field and
wants it to appear in the highlights panel so that the services reps can quickly find it when on
the Account Page.
How should the administrator accomplish this? - CORRECT ANSWER In the Account
object manager, create a custom compact layout.
An administrator at Northern Trail Outfitters is creating a validation rule.
Which two functions should the administrator use when creating a validation rule? -
CORRECT ANSWER Error Message Location
Error Condition Formula
Users at Cloud Kicks are reporting different options when updating a custom picklist on the
Opportunity object based on the kind of opportunity.
Where should an administrator update the option in the picklist? - CORRECT
ANSWER Record Type
Which setting on a profile makes a tab hidden in the App Launcher, but still allows a user to
view records that would normally be found under these tab? - CORRECT
ANSWER Tab Settings
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases
that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement? - CORRECT ANSWER Case
Escalation Rule
An administrator at AW Computing has been asked to help the Support team with report
folders. They want a folder called Support Reports and two folders underneath called
,Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D,
and Managers. Support agents should be able to run Helpdesk reports, but should not be able
to view R&D reports. Support managers should be able to view and edit all reports.
Which two ways should these folders be shared? - CORRECT ANSWER Share the
Helpdesk folder with Support Agents with View access.
Share the Support Reports folder with Support Managers with Edit Access.
The administrator at Ursa Major Solar has created a custom report type and built a report for
the sales operations team. However, none of the users are able to access the report.
Which two options could cause this issue? - CORRECT ANSWER The user's profile is
missing View access.
The report is saved in a private folder.
Cloud Kicks (CK) has a new administrator who is asked to put together a memo detailing
Salesforce usage to budget for upcoming license purchases.
Where should the administrator go to find out what type of licenses CK has purchased and
how many are available? - CORRECT ANSWER User Licenses related list in company
information
Cloud Kicks executives have noticed the opportunity Expected revenue Field displays
incorrect values.
How Should the administrator correct this? - CORRECT ANSWER Change the
probability associated with the stage.
Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
, How should an administrator make the quick action available on the Salesforce mobile app? -
CORRECT ANSWER Add the Salesforce Mobile and Lightning Experience action to
the page layout.
Marketing users at Cloud Kicks should be able to view and edit converted leads. The
administrator has assigned them permission set with the View and edit Converted Leads
permission.
Which two ways can the marketing users now access converted leads for editing? -
CORRECT ANSWER Search the Recent Records component on the homepage.
Utilize a list view where lead status equals Qualified.
DreamHouse Realty has an approval process. A manager attempts to approve the record but
receives an error.
What should the administrator review to troubleshoot this request? - CORRECT
ANSWER Check if the user in the next approver is inactive or missing.
An administrator has been asked to change the data type of an auto number to text field.
What should the administrator be aware of before changing the field? - CORRECT
ANSWER Existing field values will remain unchanged.
Sales reps miss key fields when filling out an opportunity record through the sales process.
Reps need to move forward in stages but are unable to enter a previous stage.
Which three options should the administrator use to address this need? - CORRECT
ANSWER Use validation rules.
Configure Opportunity Path.
