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Management Communication - C204
Video conferencing and other forms of face-to-face interaction are examples of direct
communication methods. Another characteristic of direct communication is a focus on the
forward movement of the message the speaker wishes to convey. When an individual or an
organization employs a strategy of "pivoting" communication in order to change course or to
define new, more long-term objectives, the immediate goals should be designed to facilitate the
achievement of those more distant goals. The fact that Merrilton Robotics is hiring new staff to
work on a recently won contract may support the aforementioned scenario. With the company
expanding, these workers will be providing support to more than one group. To effectively notify
the current staff about the impending addition of additional personnel to support the new
contract, you, as the manager, will likely hold a face-to-face meeting. You make sure your
nonverbal cues (body language, tone, etc.) are open and friendly while communicating the
upcoming short-term adjustments, and you use clear, succinct language. In addition, you employ
critical communication tactics to let your staff know that expanding the company into a certain
subset of the robotics industry is a long-term objective.
Communication Methods
As a manager, you may, for instance, send an email to all of your employees as a follow-up to
the direct communications plan meeting. The email opens with a heartfelt "thank you" to those
who showed up, followed by a brief recap of the discussion for those who couldn't make it. At