Delta Foundations Exam 1
Chain of Command - ANS-captain
first officer
purser/ flight leader
service leader
flight attendant
Ergonomics - ANS-Big engines
dip and drive
inside base
turn not twist
Core values - ANS-Honesty, integrity, respect, perseverance, servant leadership
All skills of CRM - ANS-Planning, crew coordination, workload management, situational
awareness, communication, decision making
Planning - ANS-Anticipate contingencies and the various actions that may be require. Includes:
brief crew thoroughly establishing a team concept for flight, staying ahead of the curve, and
seeking information and directions from others when needed
Crew coordination - ANS-Identify and actively support the experience and knowledge of others.
Includes: partner with fellow crew members to ensure all duties are completed, show sensitivity
to others, manage interpersonal and operational conflict
Workload Management - ANS-Prioritize and delegate tasks appropriately and assume
additional responsibilities when circumstances call for it
Situational awareness - ANS-Seek perspectives of others and confirm understanding to
maintain a shared level of situational awareness
Communication - ANS-Exhibit a positive attitude by acknowledging individuals and express
interest in the success of crew
Decision making - ANS-Be familiar with procedures and account for any deviations. Verbalize
plans and decisions clearly to Cree members. Select the best course of action by considering all
outcomes and options.
, Standards of performance - ANS-Safety and Health, Customer Service, Teamwork,
Professionalism
Define crm - ANS-Effective use of all resources, including personnel, training, procedures, and
equipment to achieve highest level of safety.
Human factors have been - ANS-A cause in up to 80% of all airline incidents
TEM - ANS-Threat and Error Management
Threat management is - ANS-Future prevention
Error management is - ANS-Past mistakes in order to recover
Intentional non compliance - ANS-Deliberate violation of procedure, policy or regulation
Procedural error - ANS-Error for which the intention was correct but execution was flawed
Communication error - ANS-Information that was incorrectly transmitted or interpreted
Proficiency error - ANS-Error that results from lack of knowledge or skill
Decision error - ANS-Error that results from discretionary decision that unnecessarily increases
risk
Flight deck - ANS-The forward part of the airplane containing the aircraft controls where the
pilots and first officers work
HAHE - ANS-heat activated halon extinguisher located in lavatory trash cans
Barrier strap - ANS-Used when door is open but jetbridge is not present
Gust lock - ANS-Holds door open in fully opened position
Preflight check for high impact customers - ANS-Operative ife, operable lavs, operable ovens,
operable portable water, no spills in lav, not too much tape in cabin
Brand beliefs - ANS-Caring elevated and welcoming
Preflight check for bin closing tool - ANS-In place
Preflight check for cart restraint - ANS-In place
Preflight check for delethalization pads - ANS-Pad is securely attached and not worn/frayed
Chain of Command - ANS-captain
first officer
purser/ flight leader
service leader
flight attendant
Ergonomics - ANS-Big engines
dip and drive
inside base
turn not twist
Core values - ANS-Honesty, integrity, respect, perseverance, servant leadership
All skills of CRM - ANS-Planning, crew coordination, workload management, situational
awareness, communication, decision making
Planning - ANS-Anticipate contingencies and the various actions that may be require. Includes:
brief crew thoroughly establishing a team concept for flight, staying ahead of the curve, and
seeking information and directions from others when needed
Crew coordination - ANS-Identify and actively support the experience and knowledge of others.
Includes: partner with fellow crew members to ensure all duties are completed, show sensitivity
to others, manage interpersonal and operational conflict
Workload Management - ANS-Prioritize and delegate tasks appropriately and assume
additional responsibilities when circumstances call for it
Situational awareness - ANS-Seek perspectives of others and confirm understanding to
maintain a shared level of situational awareness
Communication - ANS-Exhibit a positive attitude by acknowledging individuals and express
interest in the success of crew
Decision making - ANS-Be familiar with procedures and account for any deviations. Verbalize
plans and decisions clearly to Cree members. Select the best course of action by considering all
outcomes and options.
, Standards of performance - ANS-Safety and Health, Customer Service, Teamwork,
Professionalism
Define crm - ANS-Effective use of all resources, including personnel, training, procedures, and
equipment to achieve highest level of safety.
Human factors have been - ANS-A cause in up to 80% of all airline incidents
TEM - ANS-Threat and Error Management
Threat management is - ANS-Future prevention
Error management is - ANS-Past mistakes in order to recover
Intentional non compliance - ANS-Deliberate violation of procedure, policy or regulation
Procedural error - ANS-Error for which the intention was correct but execution was flawed
Communication error - ANS-Information that was incorrectly transmitted or interpreted
Proficiency error - ANS-Error that results from lack of knowledge or skill
Decision error - ANS-Error that results from discretionary decision that unnecessarily increases
risk
Flight deck - ANS-The forward part of the airplane containing the aircraft controls where the
pilots and first officers work
HAHE - ANS-heat activated halon extinguisher located in lavatory trash cans
Barrier strap - ANS-Used when door is open but jetbridge is not present
Gust lock - ANS-Holds door open in fully opened position
Preflight check for high impact customers - ANS-Operative ife, operable lavs, operable ovens,
operable portable water, no spills in lav, not too much tape in cabin
Brand beliefs - ANS-Caring elevated and welcoming
Preflight check for bin closing tool - ANS-In place
Preflight check for cart restraint - ANS-In place
Preflight check for delethalization pads - ANS-Pad is securely attached and not worn/frayed
