WGU C464 Questions and Answers 100% Pass

linear model of communication one-way view of communication that assumes a message is sent by a source to a receiver through a channel Five phases of linear model of communication 1. Deciding on the message 2. Encoding the message 3. Transmitting the message 4. Perceiving the message 5. Decoding and assigning meaning to the message transactional model of communication the theory that views communication as a constant process in which all parties simultaneously play the roles of sender and receiver 3 interrelated skill sets or dimensions of communication competence 1. Sensing what is appropriate in a given situation 2. Building and developing communication skills 3. Motivation 3 stages of perception selection, organization, interpretation What is selective exposure? the tendency to seek information and media that agree with one's views and to avoid dissonant information What is selective attention? the focusing of conscious awareness on a particular stimulus selective recall process that occurs when we remember things we want to remember and forget or repress things that are unpleasant, uncomfortable, or unimportant to us selective perception The phenomenon that people often pay the most attention to things they already agree with and interpret them according to their own predispositions. What is closure? The brains tendency to fill in the blanks What is proximity? physical or geographical nearness What is similarity? extent to which we have things in common with others, a predictor of attraction What is figure-ground perception? "Figure" the perception of figures against a background What is self-esteem? a measure of how much you value, respect, and feel confident about yourself What is self-concept? all our thoughts and feelings about ourselves, in answer to the question, "Who am I?" self-presentation presenting the person we would like others to believe we are What is attribution error Using a negative view or reasons to account for our own or others behavior What is the fundamental attribution error? the mistake we make when we attribute other people's positive characteristics and successes to external, situational factors, and their negative characteristics and failures to aspects of who they are self-serving bias the tendency for people to take personal credit for success but blame failure on external factors What are the four steps to effective self-presentation 1. Set a Goal 2. Create a strategy 3. Execute the strategy and evaluate results 4. Modify negative perceptions How does culture influence nonverbal communication? emblems, affect displays, personal distance, eye contact, facial displays of emotion, greeting behavior, time orientations, touch, vocalics What is a co-culture? a culture within a culture What is individualism? the habit or principle of being independent and self-reliant. What is collectivism? People work as a group or family, and play a role within the community What is a high context culture? In this culture, business is personal, trust is key. Nonverbal, emotional, and environmental cues are important. They do not contradict authority. Letting others make up their own minds What is a low context culture? "In this culture, Business is impersonal and direct. Value pure reason and word, not emotions. Can contradict authority." Very organized What is High Power Distance culture Social status or rank is important, both at work or within a family. Lower rank is unlikely to speak up against higher ranked What is low power distance? Equality between classes What is masculinity in culture Value competitiveness and achievement, even at the expense fo interpersonal relationships. Direct, forceful communication is valued and appreciated. In public speaking situations, culturally masculine communicators will emphasize their expertise, speak assertively, and use nonverbal cues such as standing behind the podium or wearing clothing that communicates success and achievement What is femininity in culture Relationships, compassion, and nurturing are highly valued. Cooperation, listening, and showing empathy are important communication skills. No verbally, they will touch others, stand closer What is polychronic? Multitasking, change plans often, may seem chaotic and unfocused What is monochronic? Do one thing at a time, rarely cancel plans, keep commitments, punctual, very structured What are 5 skills and guidelines fro communicating competently with members of different groups? 1. Prepare for intercultural situations 2. Adapt to the norms of your host culture 3. Be aware that others may be affected by their culture 4. Attempt to be more tolerant of ambiguity (operate in an uncertain environment) 5. Use labels and generalizations with caution synchronous communication communication that occurs in real time (instant messaging) asynchronous communication communication such as email in which the message and the response do not occur at the same time 4 criteria for determining the strengths and weaknesses of digital media 1. Medium's capacity for instant feedback 2. the medium's capacity for communicating multiple cues (facial expressions, gestures, etc) 3. The medium's capacity for transmitting natural language (similar to face-to-face conversation) 4. The medium's capacity to express personality and emotion (can you tell how the person feels?) What is Kinesics (Communication Skills)? study of movement and gesture (body language) What are emblems? nonverbal movements that substitute for words and phrases (holding up a hand to say "stop", thumbs up) What are illustrators? nonverbal movements that accompany or reinforce verbal messages (shaking head yes or no) What are affect displays? Body movements that convey emotion, especially facial expressions. Ex: Slumping while you walk indicates that you've had a bad day. What are regulators? nonverbal movements that control the flow or pace of communication What are adaptors? Ways used to manipulate our bodies to help us feel more comfortable in particular situations. Ex: shaking leg, cover mouth when laughing/embarrassed What is haptics? the use of touch in communication What is proxemics? The measureable distances between people as they interacted What is public space 12 feet or more What is personal space the buffer zone we like to maintain around our bodies What is intimate space 0-18 inches