NCOM 1000 MIDTERM QUESTIONS
AND ANSWERS (GRADED A)
4 styles of communication - ANSWER-aggressive, passive, passive-
aggressive, assertive
aggressive communication style - ANSWER-more concerned with own needs
than those of others, can be abusive towards others
passive aggressive communication style - ANSWER-indirectly aggressive but
can still be abusive, believe their needs are as or more valuable
passive communication style - ANSWER-believe their opinions, values, or
needs are not as important as others
assertive communication style - ANSWER-individuals recognize their needs
as well as other's needs are important. most respectful and professional
style.
verbal communication - ANSWER-refers to the actual words used when
conveying a message
nonverbal communication - ANSWER-involves tone, facial expression, stance,
gestures, intonation, and pace
what is miscommunication - ANSWER-when the receiver's understanding of
the message differs from what the sender was intending.
, linear model of communication - ANSWER-Created by Claude Shannon
A theory that views communication as a one-way process in which a source
conveys an encoded message through a channel to a receiver, who then
decodes that message
proxemics - ANSWER-the space individuals establish to protect themselves
against unwarranted physical contact.
active listening - ANSWER-a communication technique requiring the nurse to
be present physically and emotionally by listening attentively to the patient
listening styles - ANSWER-reflective
passive
competitive
reflective (active) listening - ANSWER-making listening to the speaker the
priority, validate and demonstrate empathy to show interest and
understanding
transactional model of communication - ANSWER-view of communication as
a reciprocal process of feedback and messages between individuals in an
effort to create common meaning.
transformational model of communication - ANSWER-focuses on desired
outcomes of the process and links patient safety, depicts how complicated
communication is and helps to explain why miscommunication occur
communication - ANSWER-a process by which information is exchanged
between individuals through a common system of symbols, signs, or
behaviour
AND ANSWERS (GRADED A)
4 styles of communication - ANSWER-aggressive, passive, passive-
aggressive, assertive
aggressive communication style - ANSWER-more concerned with own needs
than those of others, can be abusive towards others
passive aggressive communication style - ANSWER-indirectly aggressive but
can still be abusive, believe their needs are as or more valuable
passive communication style - ANSWER-believe their opinions, values, or
needs are not as important as others
assertive communication style - ANSWER-individuals recognize their needs
as well as other's needs are important. most respectful and professional
style.
verbal communication - ANSWER-refers to the actual words used when
conveying a message
nonverbal communication - ANSWER-involves tone, facial expression, stance,
gestures, intonation, and pace
what is miscommunication - ANSWER-when the receiver's understanding of
the message differs from what the sender was intending.
, linear model of communication - ANSWER-Created by Claude Shannon
A theory that views communication as a one-way process in which a source
conveys an encoded message through a channel to a receiver, who then
decodes that message
proxemics - ANSWER-the space individuals establish to protect themselves
against unwarranted physical contact.
active listening - ANSWER-a communication technique requiring the nurse to
be present physically and emotionally by listening attentively to the patient
listening styles - ANSWER-reflective
passive
competitive
reflective (active) listening - ANSWER-making listening to the speaker the
priority, validate and demonstrate empathy to show interest and
understanding
transactional model of communication - ANSWER-view of communication as
a reciprocal process of feedback and messages between individuals in an
effort to create common meaning.
transformational model of communication - ANSWER-focuses on desired
outcomes of the process and links patient safety, depicts how complicated
communication is and helps to explain why miscommunication occur
communication - ANSWER-a process by which information is exchanged
between individuals through a common system of symbols, signs, or
behaviour
