Vista previa 3 fuera de 28 páginas
Vista previa 3 fuera de 28 páginas
Título del libro:
Autor(es):
Por: hello7237 • 1 mes hace
Por: Acepsych23 • 9 meses hace
Por: stefanvanderveen1 • 10 meses hace
Por: mjsteenmeijer • 3 meses hace
Por: robinkarreman • 6 meses hace
Por: mikedegeus • 3 año hace
Por: zzmail • 3 año hace
Algunos ejemplos de esta serie de preguntas de práctica
1.
What is value?
Respuesta: the perceived benefits, usefulness, and importance of something. It is subject to the perception of the stakeholders and thus subjective.
2.
What is Service Management?
Respuesta: a set of specialized organizational capabilities for enabling value for customers in the form of services.
3.
What is value co-creation?
Respuesta: an active collaboration between the service provider and the consumer in the area of requirement definition, design of the service and sometimes even provisioning of the service. It is therefore no longer just a mono-directional transaction from the provider to the customer.
4.
What is an organization?
Respuesta: a person or group of people that has its own function with responsibilities, authorities, and relationships to achieve its objectives. An organization can have different roles depending on the situation.
5.
What is a service provider?
Respuesta: When provisioning services, an organization takes on the role of service provider. The provider can be external to the consumers’ organization, or be part of the same organization as the consumer.
6.
What is a service consumer?
Respuesta: When receiving services, an organization takes on the role of the service consumer
7.
Name the 3 types of service consumers:
Respuesta: Customer (defines the requirements), user (uses the service), sponsor (authorizes the budget)
8.
What are services?
Respuesta: a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.
9.
What are products?
Respuesta: a configuration of organizational resources designed to offer value for a consumer. Products are usually not exclusive to one consumer group and are typically complex and not fully visible to the consumer.
10.
What is a service offering?
Respuesta: a formal description of one or more services, designed to address the needs of a target consumer group.
Compradores de Stuvia evaluaron más de 700.000 resúmenes. Así estas seguro que compras los mejores documentos!
Puedes pagar rápidamente y en una vez con iDeal, tarjeta de crédito o con tu crédito de Stuvia. Sin tener que hacerte miembro.
Tus compañeros escriben los resúmenes. Por eso tienes la seguridad que tienes un resumen actual y confiable. Así llegas a la conclusión rapidamente!
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Nuestra garantía de satisfacción le asegura que siempre encontrará un documento de estudio a tu medida. Tu rellenas un formulario y nuestro equipo de atención al cliente se encarga del resto.
Stuvia is a marketplace, so you are not buying this document from us, but from seller jmafranken. Stuvia facilitates payment to the seller.
No, you only buy this summary for 4,99 €. You're not tied to anything after your purchase.
4.6 stars on Google & Trustpilot (+1000 reviews)
45,681 summaries were sold in the last 30 days
Founded in 2010, the go-to place to buy summaries for 14 years now
