CPHQ Practice Test Questions with Correct Answers

CPHQ Practice Test Questions with Correct Answers CPQA - Answer-certified professional in quality assurance When did CPHQ begin to advance the profession of quality and when was the first certification administered? - Answer-1976; Sept 8 1984 Board of Director's Quality Role - Answer-1. set policy 2. financial and strategic direction 3. quality of care 4. goals and objectives 5. establish quality priorities Leadership - Answer-ability to influence an individual or group toward achievement of a goal and includes determining the correct path or direction. Management - Answer-1. Setting goals 2. organizing 3. staffing 4. creating a structure to foster goal attainment 5. setting up mechanisms for monitoring and continuing results involves doing the correct things to stay on the path Successful Leaders - Answer-1. define and inspire a shared vision 2. understand that transformation depends on successful leadership 3. enable others to lead 4. make quality everyone's responsibility 5. understand that significant change takes 18-24 months to implement and 10 years to anchor into the practice and culture SMART goals - Answer-Specific Measurable Attainable Relevant Time-bound Quality Program and Organizational Systems Alignment - Answer-1. Organization's strategic direction/ plan 2. Organization's mission, vision and values 3. Alignment with financial resources 4. patient safety and quality activities aligned with strategic goals 5. key stakeholders 6. governing body and medical staff roles and responsibilities Voice of the Customer (VOC) - Answer-Process conducted at the start of any new products, process or service design initiative to understand customer's wants and needs Aspects of VOC - Answer-1. Customer Needs 2. Hierarchical Structure 3. Priorities 4. Customer Perceptions of Performance Strategic Planning - Answer-organizational strategy includes plans and activities developed in pursuit of goals and objectives Strategic Planning Process - Answer-1. Identify strategic opportunities and threats 2. gap analysis 3. strategy formulation 4. strategy implementation 5. measure and control progress Environmental influences - Answer-1. customers 2. competitors 3. regulatory 4. suppliers 5. primary and secondary providers 6. employees 7. government 8. societal values 9. political 10. legal 11. technological 12. research 13. economic 14. religious Goals of Strategic Planning - Answer-1. create a framework for operations 2. create a fit with external environment 3. establish a process for coping with change 4. foster anticipation, innovation and excellence 5. facilitate consistent decision making 6. create an organizational focus Hoshin Planning - Answer-Japanese term for policy deployment; a component of the total quality management/quality improvement system used to ensure that the vision set forth by top management is being translated into planning objectives. Also includes the actions that both management and employees will take to accomplish long-term organizational strategic goals. Hoshin Planning Steps - Answer-1. Strategy Implementation 2. Deployment or Rollout to departments to develop plans including targets and means 3. Implementation of departmental plans 4. Regular process review (monthly and quarterly) 5. Annual review Balanced Scorecard - Answer-measurement of organizational performance in four equally important areas: finances, customers, internal operations, and innovation and learning Considerations for Quality Initiatives - Answer-1. regulations or contractual requirements 2. performance incentives offered by purchasers/ providers 3. alignment with explicit performance incentives 4. strategic advantage over competition by bolstering image 5. commitment to provide better care and outcomes to patients Establish recognition and rewards systems - Answer-1. determine priorities, values and behaviors 2. identify criteria for recognition 3. establish a budget 4. determine accountability for recognition 5. obtain feedback through performance appraisal 6. modify program based on feedback 7. give rewards based on program