SPHR Final Exam 134 Questions with Verified Answers,100% CORRECT

SPHR Final Exam 134 Questions with Verified Answers Which of these is the most basic certification exam administered by the HR Certification Institute? A The SPHR. B The PHR. C The GPHR. D The PHR-CA. - CORRECT ANSWER B The PHR. Which of these is an example of a mission statement? A Employees are prohibited from smoking in the lobby, the cafeteria, and all patient areas. B Our purpose is to provide compassionate, skilled care to elderly patients in a home-like environment. C Our goal is to transform nursing home care by providing a happy, healthy environment and involving residents in the decision-making process. D All employees are eligible for benefits under FMLA. - CORRECT ANSWER B Our purpose is to provide compassionate, skilled care to elderly patients in a home-like environment. x) You've just landed a job as a human resources professional for a company that has 250 full-time employees. Which of the following is a procedure that your new employer must follow in order to comply with the Affordable Care Act? A Wait one year before enrolling new employees. B Offer healthcare coverage to full-time employees but not their spouses or dependents. C Automatically enroll new full-time employees in a healthcare plan. D Automatically enroll new full-time and part-time employees in a healthcare plan. - CORRECT ANSWER C Automatically enroll new full-time employees in a healthcare plan. x) What does a vision statement do? A It defines your rules about attendance, tardiness, and acceptable behavior. B It helps you determine if your employee retention rate is good. C It spells out your company's goals for the future. D It describes your company's reason for existence. - CORRECT ANSWER C It spells out your company's goals for the future. Which of these is an accurate statement about your policies? A They aren't important from a legal standpoint. B They should never be unclear or vaguely worded. C They don't need to apply equally to everyone. D They have no bearing on your company's finances. - CORRECT ANSWER B They should never be unclear or vaguely worded. Which of these is an accurate statement about turnover? A At a good company, turnover is always very low for every position. B Good metrics can help you reduce your turnover rate. C High turnover rates don't affect a company's profits. D Turnover isn't a problem these days because people usually stay in the same job for many years. - CORRECT ANSWER B Good metrics can help you reduce your turnover rate. Which of these is an example of Behavior Approach Interviewing? A Can you give me an example of a time when you had to complete a project quickly, and tell me how you handled it? B Do you like working with people in many different departments every day? C Which of these tasks do you like best—filing, answering phones, or handling accounts? D Do you object to working lots of overtime or coming in on weekends? - CORRECT ANSWER A Can you give me an example of a time when you had to complete a project quickly, and tell me how you handled it? What does a realistic job preview entail? A Telling a candidate why he or she isn't a good match for the job. B Discussing both the advantages and the disadvantages of the job you're offering. C Discussing why the previous person who held the job was fired or laid off. D Asking an employee whether he or she plans to have a family. - CORRECT ANSWER B Discussing both the advantages and the disadvantages of the job you're offering Which of these interviewers is asking an acceptable question? A An interviewer who asks a candidate if she is planning to have children. B An interviewer who asks a candidate if he is Hispanic. C An interviewer who asks if a candidate can work a Sunday shift that needs to be filled. D An interviewer who asks what country a candidate was born in. - CORRECT ANSWER C An interviewer who asks if a candidate can work a Sunday shift that needs to be filled. Which of these is an advantage of external recruiting? A It's more motivating to your existing staff than internal recruiting. B It's less expensive than internal recruiting. C It brings in people with fresh ideas. D It reduces your training costs. - CORRECT ANSWER C It brings in people with fresh ideas. Which of these is an accurate statement about your orientation program? A It should be very short—typically two hours or less—so you don't waste the company's time. B Its only purpose is to make sure your new employees understand your policies. C It's a good time to pair a new person up with an experienced employee who can act as a "buddy." D It has no long-term effect on your new hire's productivity or commitment to your company. - CORRECT ANSWER C It's a good time to pair a new person up with an experienced employee who can act as a "buddy." x) Which performance appraisal method makes it difficult or impossible for underperforming employees to correct their faults? A MBO. B BOS. C BARS. D Rank and Yank. - CORRECT ANSWER B BOS. In which of these rating errors does a manager rate an entire group either high or low? A Distributional error. B Projection error. C Contrast error. D Horns error. - CORRECT ANSWER A Distributional error. Which of these is an accurate statement about performance appraisals? A They aren't important from a legal standpoint because they can't be used as evidence in court. B They're useful for punishing employees but not for motivating them. C They can be helpful in planning your recruiting strategies, your compensation, and your training programs. D They're just a nuisance and they don't really serve any important purpose. - CORRECT ANSWER C They can be helpful in planning your recruiting strategies, your compensation, and your training programs. x)Which of these is the first step in an effective appraisal process? A Observe the employee. B Establish clear job duties and performance standards. C Document your observations. D Fire underperforming employees. - CORRECT ANSWER B Establish clear job duties and performance standards. Which of these is an accurate statement about Management by Objectives (MBO)? A There are no set goals for employees to aim for. B Only managers are involved in setting goals. C Employees who don't achieve goals are immediately "yanked." D Supervisors offer continuous performance feedback. - CORRECT ANSWER D Supervisors offer continuous performance feedback. x) Which of these is the result of the Supreme Court striking down Section 3 of the Defense of Marriage Act (DOMA)? A Legally married same-sex couples qualify for the same benefits that their straight peers do. B There was no change in the legal protections for same-sex couples in the United States. C Federal taxes are now calculated in a different way for same-sex and opposite-sex couples. D States and territories have the right to deny recognition of the marriage of same-sex couples that originated in states that recognize those marriages. - CORRECT ANSWER A Legally married same-sex couples qualify for the same benefits that their straight peers do. Which of these is a legal requirement for training programs? A They must include every employee in the company. B The criteria must be job-related and can't unfairly restrict members of a protected class. C You must offer at least 26 hours of training to each employee every year. D All training programs must include information on safety issues. - CORRECT ANSWER B The criteria must be job-related and can't unfairly restrict members of a protected class. x) Which of these is an outstanding ROI for a training program? A .5 B 2 C .02 D 1.02 - CORRECT ANSWER B 2 Which of these training approaches will appeal to kinesthetic learners? A A lecture. B A handout. C A role-playing activity. D A video. - CORRECT ANSWER C A role-playing activity. Which of these training methods is active? A Lectures. B Educational films. C PowerPoint presentations given by an expert. D Role-playing. - CORRECT ANSWER D Role-playing. x) What is pay compression? A A situation that arises when a new employee receives a higher salary or better benefits than established employees doing the same job. B A situation that arises when employees compare their salaries to those of other employees inside a company. C A situation that arises when employees compare their salaries to those of other employees outside a company. D A situation that arises when a company in a retrenchment strategy decides to pay less than the going rate to employees. - CORRECT ANSWER A A situation that arises when a new employee receives a higher salary or better benefits than established employees doing the same job. Which of these is a mandated benefit? A Medical insurance. B Social Security. C Paid vacations. D Child care. - CORRECT ANSWER B Social Security. Which of these job evaluation systems offers financial incentives to employees for improving their job-related abilities? A The skill-based system. B The factor comparison system. C The point system. D The job classification system. - CORRECT ANSWER A The skill-based system. Under unemployment insurance guidelines, the employer's contribution accounts for what percent of the first $7,000 earned by each employee? A 6.5 B 6.1 C 6.0 D 6.2 - CORRECT ANSWER C 6.0 What agency authorizes the collection of Social Security payroll taxes? A OSHA. B FLSA. C FICA. D KSA. - CORRECT ANSWER C FICA. x) Under which of these circumstances can OSHA visit your company unannounced? A OSHA can pay an unannounced visit if an employee in your firm files a credible complaint. B OSHA can pay an unannounced visit in response to your request for a consultation. C OSHA cannot make an unannounced visit, because it's required to give you a week's notice. D OSHA can pay an unannounced visit any time it wants, and does not need any reason. - CORRECT ANSWER A OSHA can pay an unannounced visit if an employee in your firm files a credible complaint. What can a safety engineer do for your company? A Save time for your staff by filling out OSHA forms. B Conduct safety training programs for your employees. C Analyze your site to identify hazards and assist in preventive efforts. D Repair or replace malfunctioning equipment. - CORRECT ANSWER C Analyze your site to identify hazards and assist in preventive efforts. Who is responsible for enforcing OSHA? A The OFCCP. B The Department of Labor. C The Wage and Hour Division. D The EEOC. - CORRECT ANSWER B The Department of Labor. x) What can an employer do if a company cannot comply with OSHA standards because of the specific nature of the employer's operation? A Employers have no choice—they must comply with OSHA standards under all circumstances. B The employer can ask OSHA to rewrite its standards so the company can meet them. C The company may apply for a waiver if it can prove that the protections it has in place meet or exceed those of the OSHA standard. D The employer can request a grant from OSHA for the money needed to make the changes required to comply with the standards. - CORRECT ANSWER C The company may apply for a waiver if it can prove that the protections it has in place meet or exceed those of the OSHA standard. x) How long do employers have to report a fatality to OSHA? A Twenty-four hours. B Forty-eight hours. C Thirty minutes. D Eight hours. - CORRECT ANSWER D Eight hours. What law makes employees of many companies eligible to take a total of 12 weeks of leave during any 12-month period in order to handle certain medical or family issues? A Title VII. B The Civil Rights Act of 1991. C FMLA. D E.O. 11478. - CORRECT ANSWER C FMLA. x) Which of these is an accurate statement about the Civil Rights Act of 1964? A Its regulations cover private employers of 100 or more people. B Its regulations do not cover labor unions. C Its regulations require employers to protect workers' private information. D Its regulations cover state and local governments. - CORRECT ANSWER D Its regulations cover state and local governments. You work for a manufacturing plant with 600 workers. Your company decides to close one department of that plant, meaning that 250 employees will lose their jobs. Which act requires you to notify these workers before you take this action? A The WARN Act. B The ADA. C The Equal Pay Act. D The four-fifths rule. - CORRECT ANSWER A The WARN Act. Which of these employers or employees does FMLA apply to? A Companies with at least 30 employees. B Employees who've worked at a company for less than three months. C Employees with minor health issues. D Companies with 50 or more employees residing within 75 miles of the workplace. - CORRECT ANSWER D Companies with 50 or more employees residing within 75 miles of the workplace. Which of these is a bona fide occupational qualification (BFOQ)? A An airline only hires attractive flight attendants. B An airline only hires pilots under the age of 65. C An airline only hires male mechanics. D An airline only hires janitors under the age of 65. - CORRECT ANSWER B An airline only hires pilots under the age of 65. x) What information is available at the Department of Labor's O'NET site? A Résumés of job candidates who are seeking work in your industry. B Detailed descriptions of jobs and the skills needed to do them. C In-depth information about the job safety laws you need to follow. D Data regarding the products and services of your competitors. - CORRECT ANSWER B Detailed descriptions of jobs and the skills needed to do them. x) Which of these describes the Fleishman Job Analysis System? A It analyzes effective and ineffective on-the-job behaviors. B It involves creating a list of tasks needed to perform a job and weighing their importance. C It involves writing out a description of a job in "story" form. D It evaluates the importance of 52 cognitive, physical, psychomotor, and sensory abilities. - CORRECT ANSWER D It evaluates the importance of 52 cognitive, physical, psychomotor, and sensory abilities. What is an HRIS? A Human Resources Information System, Software you'll use to track employee information. B An online database that provides job analysis information. C A job analysis tool that analyzes 195 job elements. D A six-stage process that identifies what people need to know and do to succeed in a job. - CORRECT ANSWER A Human Resources Information System, Software you'll use to track employee information. Which of these is an accurate statement about using temporary workers ("temps") to increase your labor force? A They typically are very motivated and work harder than your regular employees. B They are very expensive to use because you need to pay them benefits. C They can save you the expense of paying unemployment. D They can only work full eight-hour days, not partial days. - CORRECT ANSWER C They can save you the expense of paying unemployment. Which of these is an accurate statement about layoffs? A They increase morale. B They increase productivity. C They cut short-term costs. D They are the only option when a company is retrenching. - CORRECT ANSWER C They cut short-term costs. Which of these companies will need to file an EE0-1 Report? A A primary school system with more than 100 employees. B A private law firm with more than 100 employees. C A Native American tribal council with more than 100 employees. D A city government with more than 100 employees. - CORRECT ANSWER B A private law firm with more than 100 employees. What information will you provide in the Job Analysis for your Affirmative Action Plan? A Statistics on how many minorities or females with the required skills are available in your recruiting area. B A breakdown of your workforce by job category, showing how many female and minority members there are in each category. C An identification of the reasons why your company is having difficulty recruiting female or minority candidates for some jobs. D A description of the steps you'll take to recruit and hire more female and minority employees. - CORRECT ANSWER B A breakdown of your workforce by job category, showing how many female and minority members there are in each category. Where will you get the statistics for the component of your Affirmative Action Plan called Determination of Availability? A From OSHA. B From the UGESP. C From the latest census data. D From the EEO-1 Report. - CORRECT ANSWER C From the latest census data. Which of these is an example of external dissemination of your AAP? A Working with a local Veterans Employment Representative. B Posting affirmative action information on your company's bulletin boards. C Training your managers to follow principles of affirmative action. D Featuring employees with disabilities in your company newsletter. - CORRECT ANSWER A Working with a local Veterans Employment Representative. x) In an Affirmative Action Plan, what does the term incumbents refer to? A People in the community who have the skills your company needs. B People who are already employees of your company. C Female or minority employees and employees with disabilities. D People who appear on your Applicant Flow. - CORRECT ANSWER B People who are already employees of your company. Which of the following is the best definition of empathy? A Understanding that differences exist among people. B Tolerating behavior of others even though you do not understand it. C Treating people fairly and equitably. D Being able to see things from another person's perspective. - CORRECT ANSWER D Being able to see things from another person's perspective. x) Which of these is an accurate statement about diversity in the workplace? A You should focus much of your diversity training on communication. B You should wait until problems occur before offering diversity training. C Diversity refers only to female and African American employees. D "Canned" diversity training programs are adequate for any company's needs. - CORRECT ANSWER A You should focus much of your diversity training on communication. Which of these describes the marketing argument for diversity? A When you promote diversity, you'll benefit from new and exciting ideas. B When you promote diversity, your teams will be better at working through roadblocks and resolving issues. C When you promote diversity, you can attract a broader customer base. D When you promote diversity, you will have a bigger talent pool to draw from. - CORRECT ANSWER C When you promote diversity, you can attract a broader customer base. Which of these is a good way to promote diversity in your organization? A Focus on creating diversity in lower levels of the company first. B Make diversity part of your mission and goals. C Define diversity narrowly so you create achievable goals. D Assume that your Affirmative Action Program is sufficient to create diversity. - CORRECT ANSWER B Make diversity part of your mission and goals. In the past, many employment applications included this question: "Have you been convicted of a felony in the last seven years?" Which organizations are beginning to remove the question from applications? A Daycare centers. B Banks and other financial institutions. C Businesses that have fewer than four employees. D Businesses affected by state or local "Ban the Box" legislation. - CORRECT ANSWER D Businesses affected by state or local "Ban the Box" legislation. Which of these is an accurate statement about employees' rights when it comes to seeing their own personnel folders? A The Privacy Act of 1974 only covers employees of state agencies. B You must produce an employee's personnel folder within one hour if requested. C Employees have a right to see both hard-copy and electronically stored personnel files. D It's fine to let employees stay in the room alone when they review their folders. - CORRECT ANSWER C Employees have a right to see both hard-copy and electronically stored personnel files. Stan applied for a position with your accounting firm and agreed to let you run a credit check. Based on this credit report, your firm decided not to hire him. Which of these are you required to do? A You are required to show Stan the credit report if he asks to see it. B You are required to give Stan another chance at the job if he improves his credit rating. C You are required to contact the credit rating company to verify that the report is accurate. D You are required to get a report from a second credit reporting company. - CORRECT ANSWER A You are required to show Stan the credit report if he asks to see it. Which of these is an element of the hot stove rule? A Discipline should be delayed so everyone has a chance to cool off. B Discipline should be based on how much people like the employee. C Discipline should be administered consistently. D Discipline should be administered only when a violation creates a dangerous situation. - CORRECT ANSWER C Discipline should be administered consistently. x) Which of these is an accurate statement about social networking sites? A Employees rarely visit these sites on the job, so you won't need to have a policy that addresses them. B Employers are legally prohibited from hacking into a candidate's private online information. C Employers are prohibited from visiting social networking sites to get information about candidates. D The information candidates post on social networking sites doesn't influence employers. - CORRECT ANSWER B Employers are legally prohibited from hacking into a candidate's private online information. What is the first step in progressive discipline? A A written warning that goes in an employee's personnel file. B Suspension. C A written verbal warning that goes in the manager's file. D Termination. - CORRECT ANSWER C A written verbal warning that goes in the manager's file. What is a good rule to follow when you're documenting your disciplinary actions? A You should keep extensive records on problem employees but avoid making notes on other employees. B You should describe the problem, your action plan, and the consequences of failure. C You should avoid making any written notes about verbal warnings, because these typically involve trivial problems. D You should assume that your company will win in any "he said, she said" case. - CORRECT ANSWER B You should describe the problem, your action plan, and the consequences of failure. In which stage of grieving might a fired employee say, "How about letting me stay and cutting my salary by $10,000"? A Bargaining. B Denial. C Anger. D Acceptance. - CORRECT ANSWER A Bargaining. Which of these is a good thing to say at a termination meeting? A "I'm sorry that we made this decision." B "I understand your feelings, but it's important to realize that this decision is final." C "You just don't fit our new image." D "This is just as hard for me as it is for you." - CORRECT ANSWER B "I understand your feelings, but it's important to realize that this decision is final." x) How many days does an individual who is over 40 have to sign a separation agreement before it expires? A Two days. B Seven days. C 21 days. D 30 days. - CORRECT ANSWER C 21 days. Which of these is a good idea when you're terminating an employee? A Allow the person some private time to pack up his or her desk without having anyone else present. B Let the person send a farewell note from his or her office computer. C Recommend that the person put down his or her feelings in a letter to you. D Expect the person to take the firing maturely and not express negative emotions. - CORRECT ANSWER C Recommend that the person put down his or her feelings in a letter to you. Mary has been with your company for six months as a customer service representative. She has worked hard and worked long hours. However, she doesn't seem to be picking up job skills as quickly as you would like. Which of these is your best option? A Fire her immediately. B Offer her more training. C Discipline her. D Make your other employees pick up the slack for her. - CORRECT ANSWER B Offer her more training. x) What is the landmark case for wrongful discharge? A Griggs v. Duke Power. B Fortune v. National Cash Register Company. C Wards Cove Packing v. Antonio. D McDonnell Douglas v. Green. - CORRECT ANSWER B Fortune v. National Cash Register Company. x) What is the best strategy when you're conducting interviews as part of a workplace investigation? A Ask open-ended questions. B Tell witnesses your own opinions about the issue. C Give equal credence to rumors and first-hand reports. D Promise witnesses that their information will be kept confidential. - CORRECT ANSWER A Ask open-ended questions. Berna complains to you that Paul is harassing her, but she refuses to file an official complaint and says, "Don't tell anyone I told you this." What should you do? A Refuse to investigate. B Investigate only if Berna will sign a formal complaint. C Investigate the issue even if Berna doesn't want you to. D Assume that Berna is lying and ignore the situation. - CORRECT ANSWER C Investigate the issue even if Berna doesn't want you to. Which law requires public companies to provide a way for employees to submit confidential complaints about questionable accounting or auditing practices? A The ADA. B FMLA. C HIPAA. D The Sarbanes-Oxley Act of 2002. - CORRECT ANSWER D The Sarbanes-Oxley Act of 2002. What is the first step in conducting a workplace investigation? A Gathering evidence. B Deciding whether you need to investigate. C Selecting an investigator. D Disciplining the accused. - CORRECT ANSWER B Deciding whether you need to investigate. What can an organization do to control employee texting on the job? A Fire any employees caught texting while at work. B Ask employees to hand in cell phones prior to working and pick them up before leaving at the end of the day. C Create a policy prohibiting text messaging at work. D Texting at work has become such a part of our workplace culture that employees can't do anything about it. - CORRECT ANSWER C Create a policy prohibiting text messaging at work. Which of these is an accurate statement about workplace investigations? A They're something you should avoid whenever possible because they create bad publicity. B They increase your risk of being sued by an employee. C They help you address problems before they get out of hand. D They lower the morale of your employees. - CORRECT ANSWER C They help you address problems before they get out of hand. How many employees must sign authorization cards for a union election to be held? A 30% B 50% plus one. C 10% D 90% - CORRECT ANSWER A 30% Which of these is an accurate statement about collective bargaining? A It's important to focus on getting the maximum advantage for management, with no consideration for labor's points. B The bargaining process is typically quick and simple, with few disagreements arising between labor and management. C After management and labor agree on a contract, the union membership must vote on it. D Collective bargaining always succeeds if you continue to negotiate long enough. - CORRECT ANSWER C After management and labor agree on a contract, the union membership must vote on it. x) Which law gave workers the right to bargain collectively? A The Labor Management Relations Act (also called the Taft-Hartley Act). B The National Labor Relations Act (also called the Wagner Act). C The Landrum-Griffin Act of 1959. D The NLRB. - CORRECT ANSWER B The National Labor Relations Act (also called the Wagner Act). Which union representative is the "go to" person for individual employees in the workplace? A The auditor. B The national president. C The local president. D The shop steward. - CORRECT ANSWER D The shop steward. Which organization certifies a union after an election? A The NLRB. B OSHA. C The AFL-CIO. D The EEOC. - CORRECT ANSWER A The NLRB. x) Why were the events at the Triangle Shirtwaist Factory important to the union movement? A Because the Triangle Shirtwaist Factory workers were the first to strike legally. B Because these events highlighted how dangerous conditions were for workers at the time. C Because the workers at this factory were the first to join PATCO. D Because the corruption of the union at this company was so extreme. - CORRECT ANSWER B Because these events highlighted how dangerous conditions were for workers at the time. What is MBWA? A An approach in which managers walk around the workplace and communicate directly with employees about their needs and issues. B An approach in which upper management meets informally with members of a department over lunch. C An approach in which senior management skips over middle management and meets directly with employees. D An approach in which any employee can go into any manager's office to discuss an issue. - CORRECT ANSWER A An approach in which managers walk around the workplace and communicate directly with employees about their needs and issues. Which of these is one good way to foster a high-performance workplace? A Avoid delegating responsibility, because it creates too much stress for employees. B Limit the use of committees, because employees don't have time for them. C Ask for suggestions, and offer cash incentives or other rewards for money-saving ideas. D Ask employees to discuss issues only with their own managers, not with other department heads. - CORRECT ANSWER C Ask for suggestions, and offer cash incentives or other rewards for money-saving ideas. Which of these is a good idea when you're surveying your employees to see how satisfied they are? A Ask at least 50 questions so you can get a clear picture of how your employees feel. B Make employees sign the surveys so you'll know which employees responded. C Use pen-and-paper surveys rather than online surveys. D Provide feedback to employees about the survey results. - CORRECT ANSWER D Provide feedback to employees about the survey results. x) Which of these is a mistake when you're creating workplace committees? A Asking committees to address issues relating to terms of employment such as wages. B Creating cross-functional committees involving several departments. C Establishing temporary committees to handle small issues. D Including both managers and lower-level employees in a committee's membership. - CORRECT ANSWER A Asking committees to address issues relating to terms of employment such as wages. Which of these is a good idea when you're seeking feedback from employees? A Avoid using focus groups, because they're just a marketing tool. B Use employee surveys only if you're sure you'll get a positive response. C If you use focus groups, have an outside facilitator conduct them. D Tell employees about the positive feedback you receive, but not about any negative feedback - CORRECT ANSWER C If you use focus groups, have an outside facilitator conduct them. x) Which of these job analysis techniques analyzes 195 job elements that represent human behaviors involved in work activities? A Position Analysis Questionnaire. B Narrative Job Analysis. C Fleishman Job Analysis. D Functional Job Analysis. - CORRECT ANSWER A Position Analysis Questionnaire. Which of these is an accurate statement about globalization? A Opening international branches has little financial impact on a company. B It's inexpensive for companies to open overseas offices. C The tax advantages for globalizing are often very attractive. D Globalization typically is a bad strategy in a poor economy. - CORRECT ANSWER C The tax advantages for globalizing are often very attractive. Your home office is in California, and you are staffing a branch office in India. In which global hiring model will you select managers from India? A Ethnocentric. B Polycentric. C Geocentric. D Concentric. - CORRECT ANSWER B Polycentric. x) According to Geert Hofstede's theories, if a country's culture has a high power distance score, which of these will be true? A Citizens will prefer hierarchical bureaucracies. B People will prefer weak corporate managers and weak government leaders. C People will be likely to question authority. D Employees will expect you to leave them alone and have loose discipline. - CORRECT ANSWER A Citizens will prefer hierarchical bureaucracies. Which of these is an accurate statement about the laws U.S. companies must follow overseas? A Companies can bribe local officials in foreign countries without any restrictions, because U.S. law doesn't apply overseas. B U.S. employers are not required to comply with Title VII, the ADEA, the ADA, or USERRA if adherence would violate a law of the country where the workplace is located. C U.S. companies are required by U.S. law to offer all of their publications in English in an overseas office. D U.S. companies are prohibited from offering any sort of payment to a foreign official, even to expedite a service already being offered. - CORRECT ANSWER B U.S. employers are not required to comply with Title VII, the ADEA, the ADA, or USERRA if adherence would violate a law of the country where the workplace is located. What does a K&R policy cover? A The health insurance needs of expatriates. B Kidnapping and ransom demands. C The additional expenses of expatriates, such as taxes. D Automobile accidents. - CORRECT ANSWER B Kidnapping and ransom demands. In which form of compensation will you pay an expatriate worker the same amount as you pay a U.S. employee for the same job? A Balance sheet. B Negotiation. C Localization. D Cafeteria. - CORRECT ANSWER A Balance sheet. Which of these is an accurate statement about expatriate workers? A They frequently experience culture shock. B They typically are happy with any job you can find for them when they return from overseas. C They are virtually all males. D They tend to do best if they have teenage children. - CORRECT ANSWER A They frequently experience culture shock. x) Which of these is a hallmark of an embedded employee? A The employee has been turned down for promotions several times but still stays at the company. B The employee has established important personal and professional connections within the company. C The employee likes his or her job but is planning on leaving within a year or two. D The employee is staying at the company only because the pay is good. - CORRECT ANSWER B The employee has established important personal and professional connections within the company. Why do companies establish BYOD policies? A Employees will leave an organization that doesn't give them the flexibility to use their own devices. B Organizations aren't able to buy the types of tablets, laptops, and smartphones that are available for the consumer market. C Employees' devices usually have better security protections than the organization's equipment does. D Organizations can save time and money by allowing employees to use their own devices. - CORRECT ANSWER D Organizations can save time and money by allowing employees to use their own devices. Which employees will you focus on in a succession plan? A The employees who currently are in the jobs that best suit them. B The employees most capable of stepping into key roles. C The employees who are dissatisfied with your organization. D The employees in entry-level positions. - CORRECT ANSWER B The employees most capable of stepping into key roles. Which of these is the most important reason why people leave a job? A They don't make enough money. B They can't get a management position. C They don't feel appreciated. D They are embedded. - CORRECT ANSWER C They don't feel appreciated. If you work in HR at a hospital, which of these is a broad-based retention strategy you might use? A Offering your ICU nurses higher salaries. B Providing daycare for all of your employees. C Letting your radiology technicians work flex hours. D Providing mentors for your billing staff. - CORRECT ANSWER B Providing daycare for all of your employees. Which of these is an example of the correct way to offer a criticism sandwich? A "Marty, your work was excellent, but it was a little late. Next time, be sure to allow an extra day for this project." B "Jacques, the lettering on this window sign is quite a bit bigger than I'd like. However, you did a very good job on the border." C "Vinnie, you did a great job on the inventory. Next time, I'd like you to work a little faster if you can—but I was very impressed with your thoroughness." D "George, you were late again today, and I noticed that your desk is messy. Please tidy up, and make sure you get here on time tomorrow." - CORRECT ANSWER C "Vinnie, you did a great job on the inventory. Next time, I'd like you to work a little faster if you can—but I was very impressed with your thoroughness." What is the highest level of need in Maslow's hierarchy? A Self-actualization. B Social (Belonging). C Physiological. D Esteem. - CORRECT ANSWER A Self-actualization. Which of these is an example of positive reinforcement? A Bob gets a bonus for selling the most cars in December. B Jack is taken off probation after coming to work on time every day. C Jasmine is allowed to stop taking overnight pager duty because she's handling more projects during the day. D Mindy gets to stop working weekends after she's been with the company for three years. - CORRECT ANSWER A Bob gets a bonus for selling the most cars in December. Which of these is an accurate statement about creating a rewards and recognition program? A You should "test-drive" your program with a selected group of employees before implementing it company wide. B You should avoid involving upper management in the program because they need to focus on more important issues. C You should focus solely on monetary rewards, because most employees feel that these are more important than praise. D You should train managers to offer all praise or recognition formally in writing so it will be more meaningful. - CORRECT ANSWER A You should "test-drive" your program with a selected group of employees before implementing it company wide. Which of these is a good rule for motivating teams? A Teams are self-motivating, so they won't need any special rewards. B Motivating a team is the job of the team leader, not managers or HR. C Holding an off-site meeting or special activity can help rekindle a team's flagging enthusiasm. D Supplying food for team meetings is a bad idea, because it's expensive and distracts members from their work. - CORRECT ANSWER C Holding an off-site meeting or special activity can help rekindle a team's flagging enthusiasm. Your graphics company offers to cover all of Angie's expenses for attending an out-of-state seminar where she can learn new techniques she's always wanted to master. What level of Maslow's hierarchy of needs are you addressing? A Self-actualization. B Physiological. C Safety. D Social. - CORRECT ANSWER A Self-actualization. What is a closed shop? A An arrangement in which an individual must be a union member to get hired. B An arrangement in which an individual must join a union within a certain amount of time after being hired. C An arrangement in which employees cannot be required to join a union. D An arrangement in which employees can engage in secondary boycotts. - CORRECT ANSWER A An arrangement in which an individual must be a union member to get hired. x) What did the case, Obergfell v. Hodges, and Title VII of the Civil Rights Act of 1964 mean for same sex couples? A States and territories have the right to deny recognition of the marriage of same-sex couples that originated in states that recognize those marriages. B Legally married same-sex couples qualify for the same benefits that their straight peers do. C There was no change in the legal protections for same-sex couples in the United States. D Federal taxes are now calculated in a different way for same-sex and opposite-sex couples. - CORRECT ANSWER B Legally married same-sex couples qualify for the same benefits that their straight peers do. x) Which of these in the Addie Model will you address different learning styles and think of ways to motivate trainees? A The Design Phase. B The Development Phase. C The Implementation Phase. D The Analysis Phase. - CORRECT ANSWER A The Design Phase. Which of these is an example of a way to "embed" your employees? A Take time to get management on board. B Determine if turnover is really a problem. C Provide mentors to support them. D Employees want to know whats expected of them everyday. - CORRECT ANSWER C Provide mentors to support them. In which HR position would you develop and conduct training programs and sessions for employees? A Training and Development Specialist B Human Resources Generalist C Labor Relations Manager D Human Resources Manager - CORRECT ANSWER A Training and Development Specialist Which of the following is a skill for success in HR? You must provide all correct answers in order to receive credit; partial credit is not allowed. A Confidentiality B Detail Oriented C Trustworthy D Graphic design - CORRECT ANSWER A Confidentiality B Detail Oriented C Trustworthy Why is it beneficial to become HRCI certified? A Certification gives you a competitive edge when you are trying to get into HR. B Certification will help you move up quickly. C Certification doesn't really matter. D Certification will allow you to get into HR without experience. - CORRECT ANSWER A Certification gives you a competitive edge when you are trying to get into HR. If your company was applying a stability strategy what would you do to support the company until things turned around? A Put low performing employees on notice that they will be terminated if their performance does not improve. B Put low performing employees on a reduced schedule. C Implement programs designed to retain employees. D Implement programs designed to attract new employees. - CORRECT ANSWER C Implement programs designed to retain employees. Which federal law mandates that all employees have the same opportunities available to them regardless of race, gender, and so on? A The Equal Pay Act B The Fair Labor Standards Act C Employment At-Will D The Equal Employment Act - CORRECT ANSWER D The Equal Employment Act x) Which of the following focus areas can help control hiring costs? You must provide all correct answers in order to receive credit; partial credit is not allowed. A Retention programs B Stability strategy C Recruitment strategies D Pay lower salaries - CORRECT ANSWER A Retention programs C Recruitment strategies D Pay lower salaries If your company has an average of 250 active employees each month, and 45 employees have left over the course of the year, what is your turnover rate? A 20% B 18% C 1.5% D 5.5% - CORRECT ANSWER B 18% Why is hiring the right person important? A You want a quality employee who will be a happy and productive member of your team. B You want someone that will let you pile on lots of tasks and responsibilitiies. C You want someone that will not have attendance issues. D You don't want to have to fill the position again in 6 months. - CORRECT ANSWER A You want a quality employee who will be a happy and productive member of your team. x) You are preparing your team to interview applicants for customer service representative positions. They want to know the qualifications and working conditions to help them create interview questions. What would you tell them? A The job ad has all of the information you will need about the job, including the qualifications and working conditions. B Just ask the candidate about their experience in working as a CSR. C Ask one of the current CSRs about the qualifications and working conditions. D The qualifications and working conditions shouldn't impact your questions. - CORRECT ANSWER A The job ad has all of the information you will need about the job, including the qualifications and working conditions. You are being overwhelmed by resumes coming both electronically and through the mail. What is the most effective way to work through the resume pile? You must provide all correct answers in order to receive credit; partial credit is not allowed. A Reject all of the hard copy submissions and focus on the digital applicants. B Sort resumes into the following groups: Yes, No, Maybe. C Randomly select every fifth resume and place it into the "yes" pile. D Weed out the resumes that do not meet the minimum requirements. - CORRECT ANSWER B Sort resumes into the following groups: Yes, No, Maybe. D Weed out the resumes that do not meet the minimum requirements. The most effective way to interview a job applicant is to ask them about how they have handled situations in the past. What is this called? A Open-ended Questioning B Questions to reveal creative thinking and problem solving C Behavioral Approach to Interviewing (BAI) D Questions to reveal past mistakes - CORRECT ANSWER C Behavioral Approach to Interviewing (BAI) x) Why is onboarding important? You must provide all correct answers in order to receive credit; partial credit is not allowed. A It helps the employee understand their salary and benefits. B It helps the new hire understanding their career path. C It helps the new hire learn the new culture. D It helps the new hire learn policies and procedures. - CORRECT ANSWER B It helps the new hire understanding their career path. C It helps the new hire learn the new culture. D It helps the new hire learn policies and procedures. x) Why are customers considered a good source to conduct performance appraisals? A The number of sales received from a customer correlates to the quality of service they recieved. B They impact your bottom line, and they can help your employees improve by rating the service they received. C Their opinion matters, since we want to make sure they are happy. D They aren't a good source to conduct performance appraisals. - CORRECT ANSWER B They impact your bottom line, and they can help your employees improve by rating the service they received. x) Which of the following are good sources for performance appraisals? You must provide all correct answers in order to receive credit; partial credit is not allowed. A Self-evaluation B Supervisors C Upper management team members D Peers - CORRECT ANSWER A Self-evaluation B Supervisors D Peers How would you explain the difference between salary, wage, exempt and non-exempt employees? A They are basically the same. B Exempt means that the employee is paid by the hour, whereas non-exempt means the pay is flat regardless of hours worked. C Wages mean that the employee is paid by the hour, whereas salary means the pay is flat regardless of hours worked. An exempt employee is salaried, and a non-exempt employee receives hourly wages. D Wages mean that the employee is paid the same amount no matter how many hours they work, while salaried employees are paid hourly. - CORRECT ANSWER C Wages mean that the employee is paid by the hour, whereas salary means the pay is flat regardless of hours worked. An exempt employee is salaried, and a non-exempt employee receives hourly wages. x) What is HR's primary role in an OSHA inspection? A They talk to OSHA about their AAP. B They give OSHA a tour of the HR office. C To get everyone involved by assigning responsibilities. D HR isn't involved in an OSHA inspection. - CORRECT ANSWER C To get everyone involved by assigning responsibilities. How can job analysis help avoid the risk of discrimination? A A job analysis can help you build a case for a job-related requirement that could potentially be misconstrued as discriminatory. B A job analysis helps to clearly identify the needs and responsibilities of a given position. This will ensure that you clearly identify who can perform the job, and help you avoid discrimination. C A job analysis will help you to define the essential tasks of a job, so that you can make sure any employees with disabilities that need accomodations can get the help they need. D A job analysis can help you to identify repetitive tasks that could result in employee injury. - CORRECT ANSWER B A job analysis helps to clearly identify the needs and responsibilities of a given position. This will ensure that you clearly identify who can perform the job, and help you avoid discrimination. x) Which of the following are required documents for the AAP? A Attendance policy B Personal information for all employees C Harassment policy D Timekeeping and Reporting Procedures - CORRECT ANSWER C Harassment policy When determining whether the tests used to screen individuals applying for a job are legal what is your best source? A UGESP B SHRM C The corporate attorney D The HR Manager - CORRECT ANSWER A UGESP Every June, HR must complete a report that breaks down the company's employees by job category and then by ethnicity, race, and gender. What report is this? A Organizational Profile B AAP C EEO-1 Report D Job Analysis - CORRECT ANSWER C EEO-1 Report What is diversity? A Diversity is about having the proper ratio of individuals from protected classes. B Diversity doesn't just mean having protected classes in your workforce, it also refers to any characteristic that makes an individual stand out from others. C Diversity means hiring more women and minorities. D Diversity is about meeting a hiring quota for protected classes. - CORRECT ANSWER B Diversity doesn't just mean having protected classes in your workforce, it also refers to any characteristic that makes an individual stand out from others. x) What leadership characteristics do we need for diversity to be successful? You must provide all correct answers in order to receive credit; partial credit is not allowed. A Asks for input from multiple viewpoints. B Good listener that is committed to fairness. C Regularly generalizes or stereotypes others. D Believes in their employees and is interested in their career goals. - CORRECT ANSWER A Asks for input from multiple viewpoints. B Good listener that is committed to fairness. D Believes in their employees and is interested in their career goals. Your HR Assistant, Sue, is a good employee. However, she is making mistakes when she inputs employee information into the HRIS. What common reason for poor performance is this? A Boredom B Lack of KSOs C Lack of training D Personal problems - CORRECT ANSWER C Lack of training In beginning a workplace investigaiton which of the following mistakes do you want to avoid? You must provide all correct answers in order to receive credit; partial credit is not allowed. A Investigating all complaints consistently B Forgetting to document. C Waiting too long to investigate. D Letting the employee dictate your actions. - CORRECT ANSWER B Forgetting to document. C Waiting too long to investigate. D Letting the employee dictate your actions. x) Are there exceptions to Right to Work laws? A Employees who work in the railway or airline industries are not protected by the Right to Work law, and some federal enclave employees may not be protected as well. B There are no exceptions to Right to Work laws, but not all states have them. C There are four exceptions that pertain to government employees. D Employees who work in the mining and other energy industries are not protected by the Right to Work law. - CORRECT ANSWER A Employees who work in the railway or airline industries are not protected by the Right to Work law, and some federal enclave employees may not be protected as well. x) Based on current research, what is the minimum improvement in productivity a company can expect when implementing a high-performance workforce? A 8% B 10% C 2.5% D 5% - CORRECT ANSWER D 5% Why is work-life balance important for your employees? A Employees need more money so that they can enjoy their favorite activities at home. B When employees feel that they can maintain balance between their responsibilities at work and home, they experience greater job satisfaction. C When employees can work-from-home or bring their kids to work as needed, they are happier. D Employees need more time off to spend with their family and friends. - CORRECT ANSWER B When employees feel that they can maintain balance between their responsibilities at work and home, they experience greater job satisfaction. x) Which of the following is a personality trait that involves good communication skills and a high level of adaptability? A Conscientiousness B Extroversion and emotional intelligence C Agreeableness and can-do attitude D Openness and intellect - CORRECT ANSWER D Openness and intellect Which of the following can help improve role clarity for employees? You must provide all correct answers in order to receive credit; partial credit is not allowed. A Create performance goals that are aligned to job responsibilities. B Provide employees with a copy of their job description. C Implement career pathing and mentoring to help employees complete the expectations of their job. D Provide employees with feedback related to their responsibilities at performance reviews. - CORRECT ANSWER A Create performance goals that are aligned to job responsibilities. B Provide employees with a copy of their job description. C Implement career pathing and mentoring to help employees complete the expectations of their job. D Provide employees with feedback related to their responsibilities at performance reviews. Why should a company work to motivate its workforce? A It reduces the need for attractive salaries and benefits packages. B Employee referrals will increase. C It reduces turnover. D It increases diversity. - CORRECT ANSWER C It reduces turnover. In the 1940s, Abraham Maslow's Hierarchy of Needs identified a level of need in which everyone wants to feel welcome at work. What level is this? A Belongingness B Esteem C Physiological D Safety - CORRECT ANSWER A Belongingness