Book Summary
Leadership and Management
Custom Edition for University of Amsterdam
Leadership and Management 2017-2018
Amber Plantinga
1
,Book Summary – Leadership and Management 2017-2018
Amber Plantinga
Table of Contents
1. Building and Managing Human Resources ................................................................ 4
1.1 Strategic Human Resource Management ......................................................................... 4
1.2 The Legal Environment of HRM ....................................................................................... 5
1.3 Recruitment and Selection .............................................................................................. 5
1.4 Training and Development .............................................................................................. 7
1.5 Performance Appraisal and Feedback .............................................................................. 8
1.6 Pay and Benefits ............................................................................................................. 9
1.7 Labour Relations ........................................................................................................... 10
2. Decision Making, Learning, Creativity and Entrepreneurship .................................. 12
2.1 The Nature of Managerial Decision Making.................................................................... 12
2.2 Steps in the Decision-Making Process ............................................................................ 13
2.3 Group Decision Making ................................................................................................. 14
2.4 Organizational Learning and Creativity .......................................................................... 15
2.5 Entrepreneurship and Creativity .................................................................................... 16
3. Control, Change and Entrepreneurship ................................................................... 19
3.1 What Is Organization Control? ....................................................................................... 19
3.2 Output Control.............................................................................................................. 21
3.3 Behaviour Control ......................................................................................................... 22
3.4 Organizational Culture and Clan Control ........................................................................ 23
3.5 Organizational Change .................................................................................................. 24
3.6 Entrepreneurship, Control and Change .......................................................................... 26
4. Managing Ethics and Diversity ............................................................................... 27
4.1 The Nature of Ethics ...................................................................................................... 27
4.2 Stakeholders and Ethics ................................................................................................ 28
4.3 The Increasing Diversity of the Workforce and the Environment .................................... 32
4.4 Managers and the Effective Management of Diversity ................................................... 33
4.5 Sexual Harassment........................................................................................................ 34
5. Leadership Behaviour ............................................................................................ 36
5.1 Studies of Leadership Behaviour .................................................................................... 36
5.2 The Leadership Pipeline ................................................................................................ 38
5.3 Community Leadership ................................................................................................. 39
5.4 Assessing Leadership Behaviours: Multirater Feedback Instruments ............................... 39
6. Contingency Theories of Leadership ....................................................................... 41
6.1 Leader-Member Exchange (LMX) Theory........................................................................ 41
6.2 The Normative Decision Model ..................................................................................... 42
6.3 The Situational Leadership Model ................................................................................. 43
6.4 The Contingency Model................................................................................................. 44
6.5 The Path-Goal Theory.................................................................................................... 46
7. Motivation ............................................................................................................ 48
7.1 The Nature of Motivation .............................................................................................. 48
7.2 Expectancy Theory ........................................................................................................ 49
7.3 Need Theories............................................................................................................... 50
2
, Book Summary – Leadership and Management 2017-2018
Amber Plantinga
7.4 Equity Theory................................................................................................................ 51
7.5 Goal-Setting Theory ...................................................................................................... 52
7.6 Learning Theories.......................................................................................................... 53
7.7 Pay and Motivation ....................................................................................................... 54
8. Stress .................................................................................................................... 56
8.1 What is stress, and how is it related to stressors and strains? ......................................... 56
8.2 What are the four main types of stressors? .................................................................... 56
8.3 How do individuals cope with stress? ............................................................................ 57
8.4 How does the Type A Behaviour Pattern influence the stress process? ........................... 59
8.5 How does stress affect job performance and organizational commitment? ..................... 59
8.6 What steps can organizations take to manage employee stress? .................................... 60
9. Managing Power, Conflict and Negotiation ............................................................ 61
9.1 The Self-Reinforcing Nature of Power and Status (Magee & Galinsky) ............................ 61
9.2 The Critical Role of Conflict Resolutions in Teams (Behfar) ............................................. 65
9.3 The Dysfunctions of Power in Teams (Greer et al.) ......................................................... 67
3
Leadership and Management
Custom Edition for University of Amsterdam
Leadership and Management 2017-2018
Amber Plantinga
1
,Book Summary – Leadership and Management 2017-2018
Amber Plantinga
Table of Contents
1. Building and Managing Human Resources ................................................................ 4
1.1 Strategic Human Resource Management ......................................................................... 4
1.2 The Legal Environment of HRM ....................................................................................... 5
1.3 Recruitment and Selection .............................................................................................. 5
1.4 Training and Development .............................................................................................. 7
1.5 Performance Appraisal and Feedback .............................................................................. 8
1.6 Pay and Benefits ............................................................................................................. 9
1.7 Labour Relations ........................................................................................................... 10
2. Decision Making, Learning, Creativity and Entrepreneurship .................................. 12
2.1 The Nature of Managerial Decision Making.................................................................... 12
2.2 Steps in the Decision-Making Process ............................................................................ 13
2.3 Group Decision Making ................................................................................................. 14
2.4 Organizational Learning and Creativity .......................................................................... 15
2.5 Entrepreneurship and Creativity .................................................................................... 16
3. Control, Change and Entrepreneurship ................................................................... 19
3.1 What Is Organization Control? ....................................................................................... 19
3.2 Output Control.............................................................................................................. 21
3.3 Behaviour Control ......................................................................................................... 22
3.4 Organizational Culture and Clan Control ........................................................................ 23
3.5 Organizational Change .................................................................................................. 24
3.6 Entrepreneurship, Control and Change .......................................................................... 26
4. Managing Ethics and Diversity ............................................................................... 27
4.1 The Nature of Ethics ...................................................................................................... 27
4.2 Stakeholders and Ethics ................................................................................................ 28
4.3 The Increasing Diversity of the Workforce and the Environment .................................... 32
4.4 Managers and the Effective Management of Diversity ................................................... 33
4.5 Sexual Harassment........................................................................................................ 34
5. Leadership Behaviour ............................................................................................ 36
5.1 Studies of Leadership Behaviour .................................................................................... 36
5.2 The Leadership Pipeline ................................................................................................ 38
5.3 Community Leadership ................................................................................................. 39
5.4 Assessing Leadership Behaviours: Multirater Feedback Instruments ............................... 39
6. Contingency Theories of Leadership ....................................................................... 41
6.1 Leader-Member Exchange (LMX) Theory........................................................................ 41
6.2 The Normative Decision Model ..................................................................................... 42
6.3 The Situational Leadership Model ................................................................................. 43
6.4 The Contingency Model................................................................................................. 44
6.5 The Path-Goal Theory.................................................................................................... 46
7. Motivation ............................................................................................................ 48
7.1 The Nature of Motivation .............................................................................................. 48
7.2 Expectancy Theory ........................................................................................................ 49
7.3 Need Theories............................................................................................................... 50
2
, Book Summary – Leadership and Management 2017-2018
Amber Plantinga
7.4 Equity Theory................................................................................................................ 51
7.5 Goal-Setting Theory ...................................................................................................... 52
7.6 Learning Theories.......................................................................................................... 53
7.7 Pay and Motivation ....................................................................................................... 54
8. Stress .................................................................................................................... 56
8.1 What is stress, and how is it related to stressors and strains? ......................................... 56
8.2 What are the four main types of stressors? .................................................................... 56
8.3 How do individuals cope with stress? ............................................................................ 57
8.4 How does the Type A Behaviour Pattern influence the stress process? ........................... 59
8.5 How does stress affect job performance and organizational commitment? ..................... 59
8.6 What steps can organizations take to manage employee stress? .................................... 60
9. Managing Power, Conflict and Negotiation ............................................................ 61
9.1 The Self-Reinforcing Nature of Power and Status (Magee & Galinsky) ............................ 61
9.2 The Critical Role of Conflict Resolutions in Teams (Behfar) ............................................. 65
9.3 The Dysfunctions of Power in Teams (Greer et al.) ......................................................... 67
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