Name of the Teacher Date Level of the class Length of lesson
Alkecear Francis 14 June 2023 Advanced level 60min
Lesson Type:
Business English Speaking
Lesson Topic:
Telephone language – Taking a message on behalf of a colleague
Lesson Aims: Lesson Outcomes:
By the end of the lesson, students will be better able By the end of the lesson, students will have…
to…
To identify the most important details from a They engaged in a telephone conversation role-play
phone/telephone conversation and make use and improved listening skills, earned professional
of business English to with the or any targeted knowledge that will help them at work and
clients. extracted information from a business English
discussion.
Speak in business English when taking a
message on behalf of a colleague. It will be They practiced and learned how to task messages
useful practice for individuals and groups of over the phone on behalf of a coworker/colleagues.
students that’s interning in business.
Find and utilize the English words and phrases
that are appropriate for business telephone They learned 9 essential phrases used in business
pg. 1 Lesson Plan 130623
, conversations. telephone discussions, their meanings and
pronunciations and a variety of terms used in
telephone chats.
Anticipated difficulties: Suggested solutions:
1. All students come from Japan, and they might 1. A pronunciation activity will be included in the
find pronunciation difficult of the /l/ and the /r/ lesson topic and teacher to also use drilling.
sounds of the lesson.
2. The students are attending a lesson due to 2. I will pay attention to the students’ progress
extrinsic reason and might also not be that individually and ensure that the lesson activities
interested or very motivated to learn. are varied and fun to keep all the students engaged
and not to be easily distracted.
3. All Students come from different departments 3. I will ensure to be supportive and in an equal
and there is most likely a possibility that some environment and encourage all the students to
students have more knowledge in telephone participate in the lesson given. I will also pair the
conversation, and it might dominate the class. students accordingly such that those that are very
dominant are able to help the weaker students.
pg. 2 Lesson Plan 130623
, Target Language Analysis
Include an analysis of the target language you will present for your learners to complete the ‘real-life’ task you have chosen.
● Choose your set phrases/expressions (8-12 is appropriate).
● Top tip: Using phrasal verbs/idioms within the phrases helps to ensure they are suitable for a C1 class.
● Analyse them in a paragraph or table by including the meaning (if applicable), function, features of pronunciation (speaking), or spelling
punctuation (writing). Plus, anything else you think is relevant.
LANGUAGE MEANING FUNCTION PRONUNCIATIO EXAMPLE CCQ FORM
ITEM N SENTENCE
Phrase 1- To give help or Helping /haʊ meɪ aɪ ə How may I be of What is the
How may I assist support to a someone/how ˈsɪst juː/ assistance to politest way to
you? (person) can I help, aid you Miss… use the
you. question?
How may I assist
you?
How can I help
you?
How can I help
you today?
Phrase 2- Is seeking Requesting /meɪ aɪ spiːk tuː/ This is Mandy What is the
May I speak to permission to permission. (rɪˈsɪpɪənts neɪ Reddy speaking, politest
(recipients talk with (a m) may I speak to approach to use
name) specific Mr. Brown. the question?
individual) from May I please
the person to speak to Mr.
pg. 3 Lesson Plan 130623
Alkecear Francis 14 June 2023 Advanced level 60min
Lesson Type:
Business English Speaking
Lesson Topic:
Telephone language – Taking a message on behalf of a colleague
Lesson Aims: Lesson Outcomes:
By the end of the lesson, students will be better able By the end of the lesson, students will have…
to…
To identify the most important details from a They engaged in a telephone conversation role-play
phone/telephone conversation and make use and improved listening skills, earned professional
of business English to with the or any targeted knowledge that will help them at work and
clients. extracted information from a business English
discussion.
Speak in business English when taking a
message on behalf of a colleague. It will be They practiced and learned how to task messages
useful practice for individuals and groups of over the phone on behalf of a coworker/colleagues.
students that’s interning in business.
Find and utilize the English words and phrases
that are appropriate for business telephone They learned 9 essential phrases used in business
pg. 1 Lesson Plan 130623
, conversations. telephone discussions, their meanings and
pronunciations and a variety of terms used in
telephone chats.
Anticipated difficulties: Suggested solutions:
1. All students come from Japan, and they might 1. A pronunciation activity will be included in the
find pronunciation difficult of the /l/ and the /r/ lesson topic and teacher to also use drilling.
sounds of the lesson.
2. The students are attending a lesson due to 2. I will pay attention to the students’ progress
extrinsic reason and might also not be that individually and ensure that the lesson activities
interested or very motivated to learn. are varied and fun to keep all the students engaged
and not to be easily distracted.
3. All Students come from different departments 3. I will ensure to be supportive and in an equal
and there is most likely a possibility that some environment and encourage all the students to
students have more knowledge in telephone participate in the lesson given. I will also pair the
conversation, and it might dominate the class. students accordingly such that those that are very
dominant are able to help the weaker students.
pg. 2 Lesson Plan 130623
, Target Language Analysis
Include an analysis of the target language you will present for your learners to complete the ‘real-life’ task you have chosen.
● Choose your set phrases/expressions (8-12 is appropriate).
● Top tip: Using phrasal verbs/idioms within the phrases helps to ensure they are suitable for a C1 class.
● Analyse them in a paragraph or table by including the meaning (if applicable), function, features of pronunciation (speaking), or spelling
punctuation (writing). Plus, anything else you think is relevant.
LANGUAGE MEANING FUNCTION PRONUNCIATIO EXAMPLE CCQ FORM
ITEM N SENTENCE
Phrase 1- To give help or Helping /haʊ meɪ aɪ ə How may I be of What is the
How may I assist support to a someone/how ˈsɪst juː/ assistance to politest way to
you? (person) can I help, aid you Miss… use the
you. question?
How may I assist
you?
How can I help
you?
How can I help
you today?
Phrase 2- Is seeking Requesting /meɪ aɪ spiːk tuː/ This is Mandy What is the
May I speak to permission to permission. (rɪˈsɪpɪənts neɪ Reddy speaking, politest
(recipients talk with (a m) may I speak to approach to use
name) specific Mr. Brown. the question?
individual) from May I please
the person to speak to Mr.
pg. 3 Lesson Plan 130623
