WGU C720 Operations and Supply Chain Management| All Unit Quizzes| Modules 1-8 Covered| Questions and Verified Answers

WGU C720 Operations and Supply Chain Management| All Unit Quizzes| Modules 1-8 Covered| Questions and Verified Answers Q: Which of the following is calculated by determining the ratio of outputs achieved divided by the inputs consumed to achieve those outputs? Answer: Productivity Q: True or false? As manufacturing processes became more automated in the early 1900s, more job opportunities became available in the service sector, which improved the overall standard of living in the U.S. Answer: True Q: True or false? As indicated with flat-screen televisions, when a firm makes improvements to product quality, product costs increase significantly. Answer: False Q: Which of the following best describes a competitive advantage? Answer: A capability valued by customers that gives a firm an edge over its rivals. Q: Patrick wants a unique pair of basketball shoes, so he goes to the Nike website to design an original pair. Patrick can choose the colors for the exterior material, interior lining, shoelaces, and the Nike swoosh, and he can also have his name embroidered on the shoes. The price of Patrick's special shoes is only slightly more than a basic pair, and the shoes will be delivered to Patrick in a few weeks. What tool is Nike using to gain a competitive advantage? Answer: Mass Customization Q: What is most important in the strategic planning process? Answer: Creating action plans for accomplishing organizational goals Q: When a firm is developing a system to manufacture a product, ________ is/are essential for making the system work. Answer: Human resources Q: Eric purchases a Dell laptop through the Dell website. The laptop is delivered to Eric's home five days later. After using the laptop for a few days, Eric decides he is satisfied with the purchase. Given the information provided, Dell has been successful at ________. Answer: Order fulfillment Q: In terms of a SWOT analysis, which of the following best describes a strength? Answer: A characteristic that makes a product unique in comparison to the competition Q: Which of the following best defines productivity? Answer: The ratio of outputs achieved divided by the inputs consumed to achieve those outputs Q: Which of the following declined in the U.S. because of improvements in farming methods and machinery in the mid- to late-1800s? Answer: Price of food Q: Nikon is seeking a competitive advantage and mass market appeal for its latest compact digital camera. Which combination of quality and cost would be best for Nikon? Answer: High quality, low cost Q: When a firm is trying to develop a competitive advantage, which of the following must occur first? Answer: Understanding customers and the environment Q: The primary reason for the success of Office Solutions, an office supply company, is the firm's ability to deliver office supplies to clients within 24 hours of orders being placed. Which statement best explains the competitive advantage of Office Solutions? Answer: Customers value Office Solutions' quick response to their needs Q: What is the likely result of aligning a firm's operational plans with its strategy development plans? Answer: Developing organizational synergy Q: Paxton Industries has completed the product development process for a new digital camera. Managers at the firm are now developing systems to produce the camera. Which of the following is important for Paxton managers to consider during the system development process? Answer: Systems development tasks should be interdisciplinary to achieve the best results. Q: A firm's order fulfillment process is successful when a ________. Answer: Customer is satisfied with the product Q: Managers at Babson Industries are conducting a SWOT analysis. Which of the following questions will most likely uncover potential threats? Answer: Is technology altering how consumers use Babson products? Q: Which statement about productivity is most likely true? Answer: Productivity measurements are more precise than efficiency measurements.