WGU C215 Study Guide Test Solved 100%

Total Quality Management (TQM) Philosophy - Answer 1. customer focus 2. continuous improvement 3. employee empowerment 4. use of quality tools 5. product design 6. process management 7. managing supplier quality Process Capability Index (Cpk) - Answer Basic function of Six Sigma. Measures the process potential and performance of processes. The higher the range of Cpk, the improved is the ability of the process to complete its necessities. Uses both the process variability and the process specifications to determine whether the process is "capable." Six Sigma - Answer A disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process - from manufacturing to transactional and from product to service. Design Capacity - Answer The theoretical maximum output of a system in a given period under ideal conditions. Effective Capacity - Answer The capacity a firm expects to achieve given its current operating constraints. Location Analysis - Answer proximity to customers, transportation, source of labor, community