Assignment Brief (RQF)
Higher National Certificate/Diploma in
Nawoda Deshan Balasooriya
Student Name/ID Number:
M19941109004
Unit Number and Title: Unit: 6 Managing a Successful Computing Project
Academic Year: 2019/2020
Unit Assessor:
Managing a Succussful project on introduing AI elements to
Assignment Title:
Mobile Banking for enhanced Customer Experience
Issue Date: 07th July 2019
Submission Date:
Internal Verifier Name:
Date:
Submission Format:
The submission is in the form of an individual written report. This should be written in a concise,
formal business style using single spacing and font size 12. You are required to make use of headings,
paragraphs and subsections as appropriate, and all work must be supported with research and
referenced using the Harvard referencing system. Please also provide a bibliography using the Harvard
referencing system. The recommended word limit is 2,000–2,500 words, although you will not be
penalised for exceeding the total word limit.
Unit Learning Outcomes:
LO1 Establish project aims, objectives and timeframes based on the chosen
theme.
LO2 Conduct small-scale research, information gathering and data collection to
generate knowledge to support the project.
LO3 Present the project and communicate appropriate recommendations based
on meaningful conclusions drawn from the evidence findings and/or analysis.
LO4 Reflect on the value gained from conducting the project and its usefulness to
support sustainable organisational performance.
Assignment Brief and Guidance:
Scenario
1|Page
,Now adays Mobilie Banking has transformed the way people do their financial transactions around the
world. This concept is becoming increasingly popular in the banking industry of Sri Lanka as well as
among the banking customers.
Changing customer preferences along with rapid and continuous advancement of Technology and
Technology accessibility among people has prompted financial institutions to introduce alternate
service channels in place of traditional brick and mortar branches. Number of banks in Sri Lanka have
already introduced Mobile Banking apps and many banks also are in the process of introducing them.
However, banking customers do not find these apps very convenient and user friendly to use all the
time. These Mobile Banking apps can be further improved for an enhanced Customer Experience and
convenience.
The Banks in Sri Lanka have formed an association and are looking for ways to further improve their
existing Mobile Baking apps as well as to come up with more innovative Mobile Banking solutions
through the use of Artificial Intelligance. For this purpose, they wish to obtain the services of a Project
Management Consultancy company. Through this project, they intend to obtain expert
recommendations for the above by introducing the concept of Artificial Inteligence.
The association has selected Atom Consultants, a leading IT Project Management consultancy
company, which is the company you are working for, in order to work on this project.
Your initial task in this project is to select a bank of your choice who is currently providing Mobile
Banking services or will provide Mobile Banking services in future to their customers.
(Note:For the purpose of this assignment you can pick any local bank of your choice).
Thereafter, you are assigned with the project of providing expert recommedations on
improving their current Mobile Banking app or to come up with more innovative Mobile
Banking solutions by adding possible AI elemets to them. As a major part of this project, you
are required to carryout a small-scale research which would provide you with valuable information and
build a solid foundation for your project.
The above project assignmnet has been broken down for you as tasks to be carried out as follows:
Task 01 (LO1)
1.1 Establish the aims and objectives for your Project . (P1)
Important: For this section, you are required to clearly list down the aims of your project
and the objectives of your project.
1.2 Define the scope of your project. (P3)
Important: For this section, you are required to clearly define the scope of your project
(i.e the work that needs to be accomplished/ the things that will be covered by your
project).
2|Page
, 1.3 Based on the scope of your project, produce a Work Break Down Structure (WBS) and a Gantt
Chart. (P3)
Important: For this section, you are required to first draw a WBS and then draw the Gantt
Chart based on it.
1.4 Prepare a plan for your project. Your plan should include the following:
Costs, Scope, Time & Resource schedules, how will you manage project risks?, how will you
manage project communications? & how will you manage quality of the outcomes of your project?
(P2)
Important: For this section, you are required to write a plan mentioning the above aspects
(i.e. Costs, Scope, Time & Resource schedules, Risk Management, Communication
Management & Quality Management) as relevant to your selected bank.
1.5 Briefly explain how your project plan would enable monitoring and completing the aims and
objectives of your project. (M1)
1.6 Write a brief Critical Evaluation on how you went about with the project management process
when carrying out your project. (D1)
Important: You can answer this section at the end of your project. Discuss both positives
and negatives when you are writing the Critical Evaluation. You can write about what you
did during the different phases of Project Management here.
Task 02 (LO2)
In this task, you are required to carryout a small-scale research which would provide you with valuable
information to build a solid foundation for your project.
2.1 Perform a secondary research (gather data from appropriate secondary data sources) that would
provide a context (set the foundation) for a primary research. (P4)
Important: For this section, you are required to present (in writing) details of what you
found from different secondary data sources, in relation to your research. All your data
sources need to be referenced correctly using Harvard style.
2.2 Conduct a primary research using quantitative and/or qualitative methods as appropriate that
would lead to achieving the project aims & objetives. (P4)
Hint: A possible target group for your primary research could be for example Banking Customers
3|Page
Higher National Certificate/Diploma in
Nawoda Deshan Balasooriya
Student Name/ID Number:
M19941109004
Unit Number and Title: Unit: 6 Managing a Successful Computing Project
Academic Year: 2019/2020
Unit Assessor:
Managing a Succussful project on introduing AI elements to
Assignment Title:
Mobile Banking for enhanced Customer Experience
Issue Date: 07th July 2019
Submission Date:
Internal Verifier Name:
Date:
Submission Format:
The submission is in the form of an individual written report. This should be written in a concise,
formal business style using single spacing and font size 12. You are required to make use of headings,
paragraphs and subsections as appropriate, and all work must be supported with research and
referenced using the Harvard referencing system. Please also provide a bibliography using the Harvard
referencing system. The recommended word limit is 2,000–2,500 words, although you will not be
penalised for exceeding the total word limit.
Unit Learning Outcomes:
LO1 Establish project aims, objectives and timeframes based on the chosen
theme.
LO2 Conduct small-scale research, information gathering and data collection to
generate knowledge to support the project.
LO3 Present the project and communicate appropriate recommendations based
on meaningful conclusions drawn from the evidence findings and/or analysis.
LO4 Reflect on the value gained from conducting the project and its usefulness to
support sustainable organisational performance.
Assignment Brief and Guidance:
Scenario
1|Page
,Now adays Mobilie Banking has transformed the way people do their financial transactions around the
world. This concept is becoming increasingly popular in the banking industry of Sri Lanka as well as
among the banking customers.
Changing customer preferences along with rapid and continuous advancement of Technology and
Technology accessibility among people has prompted financial institutions to introduce alternate
service channels in place of traditional brick and mortar branches. Number of banks in Sri Lanka have
already introduced Mobile Banking apps and many banks also are in the process of introducing them.
However, banking customers do not find these apps very convenient and user friendly to use all the
time. These Mobile Banking apps can be further improved for an enhanced Customer Experience and
convenience.
The Banks in Sri Lanka have formed an association and are looking for ways to further improve their
existing Mobile Baking apps as well as to come up with more innovative Mobile Banking solutions
through the use of Artificial Intelligance. For this purpose, they wish to obtain the services of a Project
Management Consultancy company. Through this project, they intend to obtain expert
recommendations for the above by introducing the concept of Artificial Inteligence.
The association has selected Atom Consultants, a leading IT Project Management consultancy
company, which is the company you are working for, in order to work on this project.
Your initial task in this project is to select a bank of your choice who is currently providing Mobile
Banking services or will provide Mobile Banking services in future to their customers.
(Note:For the purpose of this assignment you can pick any local bank of your choice).
Thereafter, you are assigned with the project of providing expert recommedations on
improving their current Mobile Banking app or to come up with more innovative Mobile
Banking solutions by adding possible AI elemets to them. As a major part of this project, you
are required to carryout a small-scale research which would provide you with valuable information and
build a solid foundation for your project.
The above project assignmnet has been broken down for you as tasks to be carried out as follows:
Task 01 (LO1)
1.1 Establish the aims and objectives for your Project . (P1)
Important: For this section, you are required to clearly list down the aims of your project
and the objectives of your project.
1.2 Define the scope of your project. (P3)
Important: For this section, you are required to clearly define the scope of your project
(i.e the work that needs to be accomplished/ the things that will be covered by your
project).
2|Page
, 1.3 Based on the scope of your project, produce a Work Break Down Structure (WBS) and a Gantt
Chart. (P3)
Important: For this section, you are required to first draw a WBS and then draw the Gantt
Chart based on it.
1.4 Prepare a plan for your project. Your plan should include the following:
Costs, Scope, Time & Resource schedules, how will you manage project risks?, how will you
manage project communications? & how will you manage quality of the outcomes of your project?
(P2)
Important: For this section, you are required to write a plan mentioning the above aspects
(i.e. Costs, Scope, Time & Resource schedules, Risk Management, Communication
Management & Quality Management) as relevant to your selected bank.
1.5 Briefly explain how your project plan would enable monitoring and completing the aims and
objectives of your project. (M1)
1.6 Write a brief Critical Evaluation on how you went about with the project management process
when carrying out your project. (D1)
Important: You can answer this section at the end of your project. Discuss both positives
and negatives when you are writing the Critical Evaluation. You can write about what you
did during the different phases of Project Management here.
Task 02 (LO2)
In this task, you are required to carryout a small-scale research which would provide you with valuable
information to build a solid foundation for your project.
2.1 Perform a secondary research (gather data from appropriate secondary data sources) that would
provide a context (set the foundation) for a primary research. (P4)
Important: For this section, you are required to present (in writing) details of what you
found from different secondary data sources, in relation to your research. All your data
sources need to be referenced correctly using Harvard style.
2.2 Conduct a primary research using quantitative and/or qualitative methods as appropriate that
would lead to achieving the project aims & objetives. (P4)
Hint: A possible target group for your primary research could be for example Banking Customers
3|Page
