WGU C215 OPERATION MANAGEMENT EXAM
2026 UPDATE| VERIFIED QUESTIONS AND
CORRECT SOLUTION.
Which quality control tool should be used to monitor the current status or end
result of a process?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist - ANSWER-Flowchart
Which group of keywords or phrases describes the crucial role that marketing
plays in the total quality management (TQM) process?
-Baseline for managing quality process; investment in preventative costs,
budgeting
-Enhance competition, understand consumer preferences, maintain communication
with operations
-Reward employees; motivate staff performance; manage operations planned
changes
-Review and recommend product changes, satisfy customer needs; open
communication - ANSWER-Review and recommend product changes, satisfy
customers needs, open communication
What is the common theme in total quality management (TQM) across all
functions in an organization?
-To enhance management software
-To ensure profit from product changes
-To satisfy customer needs
-To reward people rather than teams - ANSWER-To satisfy customer needs
,Which concept of variation measures the central tendency of a set of data?
-Range
-Variable
-Mean
-Standard deviation - ANSWER-mean
What do assignable causes of variation indicate?
-Equipment was found to be out of control
-Human resources found an operator was at fault
-Out of control signals were found in the process
-A computer virus was found in the system - ANSWER-Equipment was found out
of control
Which definition is used for quality evaluates how well a product performs its
intended function?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement - ANSWER-Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement - ANSWER-14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards
and guidelines?
, -ISO 9002
-ISO 9001
-ISO 9000
-ISO 1400 - ANSWER-ISO 9000
A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like to
measure the number of defects and observe the number of occurrences to isolate
the particular defect.
Which quality tool should the company use to focus on correcting this particular
issue?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist - ANSWER-checklist
Which continuous improvement method does Cpk measure?
-What a process is capable of and how long it will take to conclude
-How close one is to a target and how consistent one is with the average
performance
-Parts per million on the capability index
-The most common measurement process - ANSWER-How close one is to a target
and how consistent one is with the average performance
What are two important aspects of Six Sigma?
-People involvement
-Facility location
-Technical tools
2026 UPDATE| VERIFIED QUESTIONS AND
CORRECT SOLUTION.
Which quality control tool should be used to monitor the current status or end
result of a process?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist - ANSWER-Flowchart
Which group of keywords or phrases describes the crucial role that marketing
plays in the total quality management (TQM) process?
-Baseline for managing quality process; investment in preventative costs,
budgeting
-Enhance competition, understand consumer preferences, maintain communication
with operations
-Reward employees; motivate staff performance; manage operations planned
changes
-Review and recommend product changes, satisfy customer needs; open
communication - ANSWER-Review and recommend product changes, satisfy
customers needs, open communication
What is the common theme in total quality management (TQM) across all
functions in an organization?
-To enhance management software
-To ensure profit from product changes
-To satisfy customer needs
-To reward people rather than teams - ANSWER-To satisfy customer needs
,Which concept of variation measures the central tendency of a set of data?
-Range
-Variable
-Mean
-Standard deviation - ANSWER-mean
What do assignable causes of variation indicate?
-Equipment was found to be out of control
-Human resources found an operator was at fault
-Out of control signals were found in the process
-A computer virus was found in the system - ANSWER-Equipment was found out
of control
Which definition is used for quality evaluates how well a product performs its
intended function?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement - ANSWER-Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement - ANSWER-14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards
and guidelines?
, -ISO 9002
-ISO 9001
-ISO 9000
-ISO 1400 - ANSWER-ISO 9000
A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like to
measure the number of defects and observe the number of occurrences to isolate
the particular defect.
Which quality tool should the company use to focus on correcting this particular
issue?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist - ANSWER-checklist
Which continuous improvement method does Cpk measure?
-What a process is capable of and how long it will take to conclude
-How close one is to a target and how consistent one is with the average
performance
-Parts per million on the capability index
-The most common measurement process - ANSWER-How close one is to a target
and how consistent one is with the average performance
What are two important aspects of Six Sigma?
-People involvement
-Facility location
-Technical tools
