CPHQ Practice Questions and Solutions 100%.
A healthcare quality management professional has all of the following responsibilities toward
improving patient safety EXCEPT:
1) Appointing a supervisor for a patient safety program
2) Incorporating new technology into a patient safety program
3) Helping to develop a patient safety program
4) Setting and reviewing goals for a patient safety program correct answers 1) Appointing a
supervisor for a patient safety program
In terms of improving patient safety, the healthcare quality management professional's
responsibilities include the following:
- helping to develop a patient safety program
- incorporating new technology into a patient safety program
- setting and reviewing goals for a patient safety program.
The healthcare quality management professional's responsibilities do not necessarily include the
responsibility of appointing a supervisor for a patient safety program. That particular task will
likely fall to others within hospital administration.
Which of the following types of charts is best for determining cause and effect?
1) Pareto
2) Run
3) Fishbone
4) Control correct answers 3) Fishbone
A fishbone chart is most useful for helping to determine cause and effect.
A control chart is useful for seeing the changes in a process; this would include effects but not
necessarily causes.
A run chart is most useful for viewing data over a time sequence.
A Pareto chart uses two types of charting techniques to determine statistical information, but it is
not necessarily useful for determining cause and effect.
A hospital needs to decide whether or not to incorporate a new feature into its current services,
and as a result has commissioned qualitative research that will provide detailed feedback.
Specifically, the hospital would like to collect opinions from patients and other hospital
customers with a wide range of experience and backgrounds. Which of the following types of
assessments is most likely to be of use to the hospital?
1) Case Study
2) Focus Group
,3) Team analysis
4) survey correct answers 2) The focus group will be most useful in providing the hospital with a
broad range of opinions, as well as detailed feedback.
The survey would limit answers to those available among the answer choice options, so this
would not necessarily guarantee detailed feedback.
The team analysis would largely remove patient and customer opinion from the decision.
The case study would isolate findings to a single scenario and would fail to offer broad findings
and detailed feedback.
The process of risk management for the healthcare quality management professional includes all
of the following EXCEPT:
1) reporting of incidents
2) identification of risk
3) prevention of risk
4) analysis of effects correct answers 1) reporting of incidents
The healthcare quality management professional is responsible for the following, in terms of risk
management: - - identifying the risk
- analyzing the effects of the risk
- preventing the risk.
These responsibilities do not necessarily include the responsibility of reporting an incident of
risk; that may or may not apply, depending on the source of the risk. (It should be noted,
however, that the healthcare quality management professional is responsible for reviewing the
incident report about the risk; of course, this is not the same as actually reporting an incident of
risk.)
A review of supplies determined that a clinic is running low on several items essential for
operation. With recent budget cuts, the clinic has to review costs carefully to find the best price
for each item. What is the healthcare quality management professional's role in this?
1) Assist in developing a list of suppliers, by cost, for each item
2) Oversee the purchase of each item to ensure cost management
3) Determine which items need to be purchased from which supplier
4) Delegate the purchasing of each item to the appropriate department correct answers 1) Assist
in developing a list of suppliers, by cost, for each item
The responsibilities do not include overseeing the actual purchase (as this is the responsibility of
the purchasing department)
,Determining the specific items (as this falls to individual departments), or delegating the
purchasing of each item to the appropriate department (as most large purchases would be
grouped under the responsibility of the purchasing department).
A hospital has implemented a quality program to improve the overall quality of patient care. It is
discovered, however, that the program is running over budget, so the hospital administrative
board conducts a review of the program to see if it should continue. What is the healthcare
quality management professional's role in this?
1) Create a committee to review the quality program and develop a list of reasons to keep it
2) Assist the administrative board in making a final decision about the quality program
3) Evaluate the financial benefits of the program and demonstrate these to the board
4) Prove to the administrative board that the quality program should continue in the hospital
correct answers 3) Evaluate the financial benefits of the program and demonstrate these to the
board
The healthcare quality management professional is not obligated to prove to the board that the
quality program should continue.
He also is unlikely to assist the board in making a final decision or creating a committee to
review the program.
the role is limited to one of evaluating the financial benefits and demonstrating them as
objectively as possible.
A hospital has found that the performance of one of its departments is consistently below the
expected standards. The hospital administration wants to locate the source of the problems and
see improvement in the department within six months. What is the healthcare quality
management professional's role in this?
1) Review the expected standards and submit these to the department for immediate application
2) Research the problems and develop a program that applies current standards to the department
3) Recommend that the hospital replace the current administration of the individual department
4) Advise that a performance improvement team be assembled to review and address the failings
correct answers 4) Advise that a performance improvement team be assembled to review and
address the failings
The healthcare quality management professional might be involved in researching the problems,
but the development of a program that applies the standards to the department would exceed his
responsibilities.
, He would certainly not be expected to advise the hospital to replace the current administration of
the department; this would be the role of a larger group (such as a performance improvement
team) that takes the time to review the situation.
Also, he would need to do far more than simply submit the expected standards to the department
for application since they are already failing them
The administration of a hospital has discovered that a lack of communication among different
hospital departments has led to overspending and unnecessary errors in patient care. The
administration has asked the healthcare quality management professional to assemble a team that
can improve department communication and address the problems. What type of team would be
most useful for this task?
1) cross functional
2) work group
3) quality circle
4) self-directed correct answers 1) cross functional
The key here is the need for a team that can find ways to improve communication among the
different departments. This type of team would need to be cross functional, because it would be
composed of people from the different departments who would then be delegated to
communicate with one another and pass on the communication to others in their respective
departments. The other types of teams - work group, quality circle, and self-directed - all have
their place in professional improvement, but a cross-functional team would be best in this
situation.
A clinic is looking into adding a new computer software program to update an outdated program.
The new computer system will keep better track of patient records and will enable the clinic to
streamline the care that patients receive. What is the healthcare quality management
professional's role in this?
1) Research the history of the software to see how it has impacted other clinics
2) Create a simulation for the software to allow the clinic to see how it operates day to day
3) Assist the clinic in evaluating the pros and cons of the software
4) Advise the clinic to implement the software because of its value in improving patient care
correct answers 3) Assist the clinic in evaluating the pros and cons of the software
Advising the clinic to adopt the software would come after the necessary evaluation process
Researching the software and creating a simulation would be part of the evaluation process, but
each item is limited in itself. The larger goal for the healthcare quality management professional
is one of evaluation to assist the facility in making the best decision.
All of the following represent federally-mandated patient rights in the United States EXCEPT:
1) Right to receive healthcare services
A healthcare quality management professional has all of the following responsibilities toward
improving patient safety EXCEPT:
1) Appointing a supervisor for a patient safety program
2) Incorporating new technology into a patient safety program
3) Helping to develop a patient safety program
4) Setting and reviewing goals for a patient safety program correct answers 1) Appointing a
supervisor for a patient safety program
In terms of improving patient safety, the healthcare quality management professional's
responsibilities include the following:
- helping to develop a patient safety program
- incorporating new technology into a patient safety program
- setting and reviewing goals for a patient safety program.
The healthcare quality management professional's responsibilities do not necessarily include the
responsibility of appointing a supervisor for a patient safety program. That particular task will
likely fall to others within hospital administration.
Which of the following types of charts is best for determining cause and effect?
1) Pareto
2) Run
3) Fishbone
4) Control correct answers 3) Fishbone
A fishbone chart is most useful for helping to determine cause and effect.
A control chart is useful for seeing the changes in a process; this would include effects but not
necessarily causes.
A run chart is most useful for viewing data over a time sequence.
A Pareto chart uses two types of charting techniques to determine statistical information, but it is
not necessarily useful for determining cause and effect.
A hospital needs to decide whether or not to incorporate a new feature into its current services,
and as a result has commissioned qualitative research that will provide detailed feedback.
Specifically, the hospital would like to collect opinions from patients and other hospital
customers with a wide range of experience and backgrounds. Which of the following types of
assessments is most likely to be of use to the hospital?
1) Case Study
2) Focus Group
,3) Team analysis
4) survey correct answers 2) The focus group will be most useful in providing the hospital with a
broad range of opinions, as well as detailed feedback.
The survey would limit answers to those available among the answer choice options, so this
would not necessarily guarantee detailed feedback.
The team analysis would largely remove patient and customer opinion from the decision.
The case study would isolate findings to a single scenario and would fail to offer broad findings
and detailed feedback.
The process of risk management for the healthcare quality management professional includes all
of the following EXCEPT:
1) reporting of incidents
2) identification of risk
3) prevention of risk
4) analysis of effects correct answers 1) reporting of incidents
The healthcare quality management professional is responsible for the following, in terms of risk
management: - - identifying the risk
- analyzing the effects of the risk
- preventing the risk.
These responsibilities do not necessarily include the responsibility of reporting an incident of
risk; that may or may not apply, depending on the source of the risk. (It should be noted,
however, that the healthcare quality management professional is responsible for reviewing the
incident report about the risk; of course, this is not the same as actually reporting an incident of
risk.)
A review of supplies determined that a clinic is running low on several items essential for
operation. With recent budget cuts, the clinic has to review costs carefully to find the best price
for each item. What is the healthcare quality management professional's role in this?
1) Assist in developing a list of suppliers, by cost, for each item
2) Oversee the purchase of each item to ensure cost management
3) Determine which items need to be purchased from which supplier
4) Delegate the purchasing of each item to the appropriate department correct answers 1) Assist
in developing a list of suppliers, by cost, for each item
The responsibilities do not include overseeing the actual purchase (as this is the responsibility of
the purchasing department)
,Determining the specific items (as this falls to individual departments), or delegating the
purchasing of each item to the appropriate department (as most large purchases would be
grouped under the responsibility of the purchasing department).
A hospital has implemented a quality program to improve the overall quality of patient care. It is
discovered, however, that the program is running over budget, so the hospital administrative
board conducts a review of the program to see if it should continue. What is the healthcare
quality management professional's role in this?
1) Create a committee to review the quality program and develop a list of reasons to keep it
2) Assist the administrative board in making a final decision about the quality program
3) Evaluate the financial benefits of the program and demonstrate these to the board
4) Prove to the administrative board that the quality program should continue in the hospital
correct answers 3) Evaluate the financial benefits of the program and demonstrate these to the
board
The healthcare quality management professional is not obligated to prove to the board that the
quality program should continue.
He also is unlikely to assist the board in making a final decision or creating a committee to
review the program.
the role is limited to one of evaluating the financial benefits and demonstrating them as
objectively as possible.
A hospital has found that the performance of one of its departments is consistently below the
expected standards. The hospital administration wants to locate the source of the problems and
see improvement in the department within six months. What is the healthcare quality
management professional's role in this?
1) Review the expected standards and submit these to the department for immediate application
2) Research the problems and develop a program that applies current standards to the department
3) Recommend that the hospital replace the current administration of the individual department
4) Advise that a performance improvement team be assembled to review and address the failings
correct answers 4) Advise that a performance improvement team be assembled to review and
address the failings
The healthcare quality management professional might be involved in researching the problems,
but the development of a program that applies the standards to the department would exceed his
responsibilities.
, He would certainly not be expected to advise the hospital to replace the current administration of
the department; this would be the role of a larger group (such as a performance improvement
team) that takes the time to review the situation.
Also, he would need to do far more than simply submit the expected standards to the department
for application since they are already failing them
The administration of a hospital has discovered that a lack of communication among different
hospital departments has led to overspending and unnecessary errors in patient care. The
administration has asked the healthcare quality management professional to assemble a team that
can improve department communication and address the problems. What type of team would be
most useful for this task?
1) cross functional
2) work group
3) quality circle
4) self-directed correct answers 1) cross functional
The key here is the need for a team that can find ways to improve communication among the
different departments. This type of team would need to be cross functional, because it would be
composed of people from the different departments who would then be delegated to
communicate with one another and pass on the communication to others in their respective
departments. The other types of teams - work group, quality circle, and self-directed - all have
their place in professional improvement, but a cross-functional team would be best in this
situation.
A clinic is looking into adding a new computer software program to update an outdated program.
The new computer system will keep better track of patient records and will enable the clinic to
streamline the care that patients receive. What is the healthcare quality management
professional's role in this?
1) Research the history of the software to see how it has impacted other clinics
2) Create a simulation for the software to allow the clinic to see how it operates day to day
3) Assist the clinic in evaluating the pros and cons of the software
4) Advise the clinic to implement the software because of its value in improving patient care
correct answers 3) Assist the clinic in evaluating the pros and cons of the software
Advising the clinic to adopt the software would come after the necessary evaluation process
Researching the software and creating a simulation would be part of the evaluation process, but
each item is limited in itself. The larger goal for the healthcare quality management professional
is one of evaluation to assist the facility in making the best decision.
All of the following represent federally-mandated patient rights in the United States EXCEPT:
1) Right to receive healthcare services
